Redeem Your Rescue Services
Contact support to initiate your claim or check your warranty for questions about your service availability.
More About Rescue Services
What is Data Recovery?
Understand the procedure.
Data Recovery Process
Know what to expect
Products with Rescue Services
See what drives are covered
What is Data Recovery?
Understand the procedure.
When data can no longer be accessed in its usual way, it’s time to bring in a recovery expert.
Data recovery is the process of salvaging data from corrupted or damaged storage media devices, such as HDDs, SSDs, or flash drives. This corruption could stem from physical damage to the hardware itself or logical damage to the internal filing system. In all scenarios, the objective is the same—copy all files stored within the damaged device to a new, accessible device or restore the original device to working order.
The method by which data is recovered depends on several factors, including the age of the device, the sophistication of the hardware, and the extent of the storage device failure. If the damage is physical in nature, data recovery experts will attempt to repair the device by replacing affected hardware components. In the case of logical damage, specialized software that can clone raw data and copy it to a new device may be employed.
Data Recovery Process
Know what to expect
Initiating your claim is easy. Contact Seagate customer support with the details of your data loss. After that, we’ll send you a prepaid shipping label so you can send your damaged drive to the lab¹.
The estimated turn-around time is typically 30 business days from the time your media is received at our lab. The actual turn-around time may vary due to severity of the damage, local regulations, parts backlogs, shipping delays, etc. If the recovery attempt is successful, you’ll receive your recovered data on an encrypted storage device. Otherwise, your damaged drive will be returned to you in the mail.
Products with Rescue Services
See what drives are covered
Rescue Data Recovery Services come with your purchase of any of the following Seagate drives.
External Drives
- Ultra Touch
- One Touch
- Expansion
- Backup Plus
- Photo Drive
Game Drives
- Game Drive for Xbox
- FireCuda Gaming Dock
- FireCuda Gaming SSD
Internal Drives
- Iron Wolf
- Iron Wolf Pro
- SkyHawk
- SkyHawk AI
- FireCuda
How It Works
Know what to expect with Rescue Data Recovery Services.
Getting Started
Contact Seagate support with details about your claim.
Prepaid Shipping
After that, you’ll receive a prepaid shipping label via email.
To the Lab
Use the prepaid shipping label to send your damaged drive to the lab.
Status Updates
Follow the status of your case through email updates.
Recovery Attempt
Allow for up to 30 business days for attempted data recovery.
Successful Recovery
We’ll return your data on an encrypted storage device.
Unsuccessful Recovery
We'll destroy your drive in a secure and environmentally friendly manner or return it via mail upon request.
