- Article
Applies to
- Windows 10
- Windows 11
- Windows 10 Mobile
- Windows Phone 8.1
Use the Company Portal app for Windows to reset a used, lost, or stolen device back to factory settings. All apps, settings, and personal data on the device will be deleted and the device will no longer appear in Company Portal.
The reset option may not be available for every device that appears in Company Portal. Your organization can choose to hide the option.
Reset device
To reset a device to its original, out-of-box settings:
- Open the Company Portal app on any managed device and sign in with your work or school account.
- Select DEVICES.
- Select the device you want to reset.
- Select Actions > Reset.
- Select Reset to start wiping the device.
Reset limitations
Company Portal device resets aren't supported on all devices. The feasibility of a reset depends on the Windows version and how your organization configured their policies. This table lists the expected outcomes for various Windows devices and configurations.
| Device configuration and management | Device type |
|---|---|
| Your organization manages your mobile device | Windows 10/11 and Windows Phone 8.1 Your device won't appear in Company Portal anymore, and Company Portal will try to reset the device back to the manufacturer's default settings. Your personal data, apps, and settings will be removed. Windows 10 Mobile |
| Your device can access company email only | Windows Phone 8.1 Your device won't appear in Company Portal anymore, and your work email account and unsaved emails will be deleted. Windows 7 or Windows Vista Windows 8.1 and Windows 8 |
| PCs and laptops | Windows 8.1 and Windows 8 You cannot reset a computer that's running Windows 8 or Windows 8.1, unless it's only being used for email. Windows 7 or Windows Vista |
Next steps
You can also reset a device from the Company Portal website.
If you just want to remove your device from Company Portal, see Remove your Windows device from management. Removing the device effectively removes it from Intune and may cause you to lose access to the work-related content on your device.
Need additional help? Contact your IT support person. For contact information, check the Company Portal website.
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