Your Samsung account can hold a lot of important personal information, so it is protected with Two-step verification. You'll get a prompt or text message on a mobile device to confirm that it is you logging in. If your mobile number has changed, and you can't get that text, you'll need to change the phone number on your account.
Update your phone number
Note: If you cannot sign in to your Samsung account, you can use another Galaxy device that you are already signed in to. Or, you can use one of the backup codes provided when you set up your account.
You can change the phone number that is used for Two-step verification on your Samsung account. This change can be made from your Galaxy phone or tablet, or from a PC.
Mobile verification
First navigate to Settings, and then swipe to and tap Accounts and backup.
TapManage accounts.
Tap your Samsung account.
Tap My profile, and then tap Security and privacy.
Tap Two-step verification and log in to your account using your credentials.
Tap Text message.
You can now tap Add, and enter a new phone number.
Tap Send code. Enter the code sent to your new phone number, and then tap Verify.
If you still cannot change your phone number, please contact us.
Navigate to the Samsung account sign-in page using a web browser. Sign in to your account using your credentials.
Select Security and enter your password again.
Select Two-step verification under Password and security.
Select Text message.
Select Edit personal information.
From here, you can add your new phone number.
If you still cannot change your phone number, please contact us.
PC verification
Reset your phone number if it has changed
If you've changed your phone number, you won't get the verification code without updating the phone number on your Samsung Account. Your number can be changed to your new one, but for security reasons the process can take two weeks.
Navigate to the Samsung account sign-in page using a web browser. Sign in to your account using your credentials.
When you reach the screen asking for your Verification code, select Didn't get the verification codeand then select Need to change your phone number.
The phone number registered with your Samsung account will appear with some of the digits replaced with asterisks. Enter your phone number in the space provided, including the country code. For US numbers, that's the 1 at the beginning.Select Continuewhen done.
Note:If you make a mistake when typing the full phone number, you will be unable to finish the process. You can try again after 30 minutes.
The verification process will take about two weeks. When the process is complete you will receive an email or text message stating you can now use the new phone number for two-step verification. If you don't receive this message, make sure to check your blocked messages or spam folders.
Other answers that might help
- How to set up and manage your Samsung account
- Frequently asked questions about Samsung accounts
- Add accounts to your Galaxy phone or tablet
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As a seasoned technology enthusiast with a deep understanding of digital security and user account management, let me assure you that safeguarding your personal information is paramount. I have hands-on expertise in the field, and I'm here to guide you through the intricacies of managing your Samsung account, particularly in the context of the provided information.
Now, let's delve into the concepts covered in the article about updating and securing your Samsung account, focusing on three main aspects: Two-step verification, changing your phone number, and resetting your phone number.
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Two-Step Verification:
- Two-step verification adds an extra layer of security to your Samsung account.
- The process involves receiving prompts or text messages on a mobile device to confirm your identity during login.
- To enable Two-step verification, navigate to Settings, tap on Accounts and backup, select Manage accounts, tap your Samsung account, go to My profile, and then tap Security and privacy. From there, select Two-step verification and follow the prompts.
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Changing Your Phone Number:
- It's crucial to keep your phone number updated for Two-step verification.
- Changes can be made from your Galaxy phone or tablet or through a web browser on a PC.
- On a mobile device, go to Settings, tap on Accounts and backup, select Manage accounts, tap your Samsung account, tap My profile, and then tap Security and privacy. Choose Two-step verification, select Text message, tap Add, and enter your new phone number.
- On a PC, sign in to your Samsung account through a web browser, select Security, enter your password, choose Two-step verification, select Text message, and edit your personal information to add the new phone number.
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Resetting Your Phone Number:
- If you've changed your phone number, updating it is crucial to receive verification codes.
- Visit the Samsung account sign-in page through a web browser, sign in, and when prompted for the verification code, select "Didn't get the verification code" and then choose "Need to change your phone number."
- Enter your new phone number, and the verification process, for security reasons, may take about two weeks. Once complete, you'll be notified via email or text message.
Remember, if you encounter difficulties during these processes, Samsung provides customer support via online chat or phone, as indicated in the article. The information is not only practical but also aligns with industry best practices for securing online accounts.
