Restore account credentials from Microsoft Authenticator (2024)

FAQs

How do I recover my account credentials in the Authenticator app? ›

On your mobile device, open Authenticator, and select Begin recovery. Important: Select the Begin recovery link before signing in. Sign in to your recovery account using the personal Microsoft account you used during the backup process. Your account credentials are recovered to the new device.

If you can't access your Authenticator app, you can use alternative methods for logging into accounts. These may vary by platform, but here are some of the most common alternative verification methods: Text code: Entering a code sent via SMS is a common way to verify a user is legitimate.

Open the app, locate your account, tap it, and select 'remove'. That's all it takes! You won't get any codes or notifications for that account anymore. Don't worry – unlinking the account doesn't affect your accounts or their security.

Method 1: Recovering through your Microsoft account. To recover your Microsoft Authenticator without your old phone, follow the steps in this method focused on using your Microsoft account. Access the recovery options, verify your identity, remove the old phone from the app, and set up the Authenticator on a new phone.

Using the Microsoft Authenticator app should be easy once you set it up. If you lose your phone with the authenticator, getting access to your accounts should not be a problem. Simply log into your non-Microsoft accounts and enter one of the codes you saved from the authenticator when prompted.

a. Firstly, go to your phone's app store (like the App Store for iPhones or Google Play Store for Android) and download the Microsoft Authenticator app again. b. Once you've got the app back, you'll need to add your accounts to it again.

What is recovery account in Microsoft Authenticator? ›

Microsoft Authenticator backs up your account credentials and related app settings, such as the order of your accounts, to the cloud. You can then use the app to recover your information on a new device, potentially avoiding getting locked out or having to recreate accounts.

You can also use the search bar to find the code you need. To search through your Google Authenticator codes, enter any text matching the username to find the code.