Restore your iPhone, iPad, or iPod to factory settings - Apple Support (2024)

A factory restore erases the information and settings on your iPhone, iPad, or iPod and installs the latest version of iOS, iPadOS, or iPod software.

Get your device ready

  1. Make sure that your Mac or PC is updated. If you're using iTunes, make sure that you have the latest version.

  2. If you want to save the information on your iPhone, iPad, or iPod, make a backup.

  3. Go to Settings > [your name] > Find My, tap Find My iPhone, then turn it off. Learn what to do for an unresponsive device or one that won't turn on. Get help if you forgot your passcode.

Restore your device to factory settings

  1. Open the Finder on your Mac, or open the Apple Devices app on your PC. If your PC doesn't have the Apple Devices app, or your Mac is using macOS Mojave or earlier, open iTunes instead. Find out which macOS your Mac is using.

  2. Connect your device to your computer.

  3. If a message asks for your device passcode or to Trust This Computer, follow the onscreen steps. Get help if you forgot your passcode.

  4. Select your device when it appears on your computer. Learn what to do if your iPhone, iPad, or iPod touch is unresponsive or won't turn on. Or get help if your device doesn't appear on your computer.

  5. Click Restore [device]*. If you're signed into Find My, you need to sign out before you can click Restore.

    Restore your iPhone, iPad, or iPod to factory settings - Apple Support (1)
  6. Click Restore again to confirm. Your computer erases your device and installs the latest iOS, iPadOS, or iPod software.

    Restore your iPhone, iPad, or iPod to factory settings - Apple Support (2)

After your device restores to factory settings, it restarts.

* Restoring an iPhone does not delete your eSIM. Learn how to erase your eSIM, if you need to.

If you can't access a computer

If you can't access a computer and your device still works, you can erase and restore your device without a computer.

Get help

Published Date:

Restore your iPhone, iPad, or iPod to factory settings - Apple Support (2024)

FAQs

How do I get out of Apple support iPhone restore? ›

If the Restore screen still appears after you restart, you need to reinstall iOS or iPadOS:
  1. Open the Finder on your Mac, or open the Apple Devices app on your PC. ...
  2. Make sure that your device is still connected to your computer. ...
  3. Click Update (not Restore) to reinstall iOS or iPadOS and keep your personal data.
May 21, 2024

What to do when your iPad says support Apple.com iPad restore? ›

If the Restore screen appears, connect your device to your computer and restart your device. You might also need to reinstall iOS or iPadOS.

How to factory reset your iPhone iPad or iPod touch Apple support? ›

Erase your iPhone or iPad and restore it to factory settings
  1. Go to Settings > General > Reset, then tap Erase all Contents and Settings.
  2. Enter your passcode or Apple ID password.
  3. Wait for all content to be safely removed from your device.
Oct 24, 2022

How to remove a previous owner's Apple ID from a used iPhone iPad or Ipod Touch? ›

To remove the previous owner's Apple ID from your iPhone, follow these steps:
  1. Sign Out of iCloud: Go to Settings > [Owner's Name]. Scroll down and tap Sign Out.
  2. Erase All Content and Settings: After signing out, return to.
  3. Set Up as New: Once the iPhone restarts, you can set it up as a new device with your Apple ID.

What does it mean if my iPhone says support Apple.com iPhone restore? ›

This message indicates that your iPhone is in Recovery mode due to update failure, software glitches, or accidental press. You can think of it as a self-protection mode for your device.

How do I force my iPhone to restore? ›

On your iPhone, press and release the volume up button, press and release the volume down button, and press and hold the side button until the recovery mode screen appears. The device restarts, displays the Apple logo, and enters recovery mode.

How do I get my iPad out of restoration mode? ›

If you want to take iPad out of recovery mode, here are the steps:
  1. Disconnect iPad from PC/Mac.
  2. Hold down the "Home" and "Power" button until iPad turns off.
  3. Release the "Apple Home" button and press the "Power" button to boot the iPad.
  4. When you see the Apple logo reappear on the screen, let go of the button.

How to fix iPhone stuck in recovery mode? ›

Force Restart - Hold down power button and either volume up or down button based on your iPhone's model until you see Apple logo. Use iTunes or Finder - Connect to your computer, open iTunes or Finder, and update or restore your iPhone.

How do I force my iPhone to factory reset? ›

Go to Settings > General > Transfer or Reset iPhone. Do one of the following: Prepare your content and settings to transfer to a new iPhone: Tap Get Started, then follow the onscreen instructions. When you finish, return to Settings > General > Transfer or Reset iPhone, then tap Erase All Content and Settings.

How do I force my iPhone into recovery mode? ›

Press and quickly release the Volume Up button. Press and quickly release the Volume Down button. Press and hold the Side button until you see the recovery mode screen with the "Connect to iTunes" screen, then release it. Select your device in iTunes.

How to factory reset a locked iPhone? ›

How to reset a locked iPhone:
  1. Turn your phone off and plug it into a computer.
  2. Press and release Volume Up, press and release Volume Down, then press and hold the Side button.
  3. Keep holding down the button until you see the Recovery Mode screen.
  4. Depending on your computer, open either Finder® or iTunes®.

How do I remove my Apple ID from a device I no longer have? ›

Use a Mac or Windows PC to find or remove your associated devices
  1. Open the Apple Music app or Apple TV app.
  2. From the menu bar on your Mac, choose Account > Account Settings. ...
  3. Click Manage Devices. ...
  4. If you want to remove a device, click Remove.
Mar 15, 2024

How to wipe an iPhone from previous owner? ›

Go back to Settings and tap General > Transfer or Reset [device] > Erase All Content and Settings. If you turned on Find My [device], you might need to enter your Apple ID and password. If your device uses eSIM, choose the option to erase your device and the eSIM profile when asked.

Is there a way to reset an iPad without the Apple ID of the person that was using it? ›

Another way how to factory reset iPad without Apple ID password or passcode is via iTunes. Simply connect your device to a computer with iTunes installed. Put the iPad into recovery mode, then select the "Restore" option in iTunes to reset the device to factory settings.

How do I cancel restoring my iPhone? ›

You are allowed to stop restoring your iPhone when in progress. Go to Settings > [Your name] > iCloud > iCloud Backup. Then tap Tap Stop Restoring iPhone.

How do I undo Apple restore? ›

No, there is no way to reverse a restore. If you had a backup of the device you may be able to recover your information. You can check if you have an iTunes backup by opening iTunes>Preferences>Devices and look to see if your iPad had a recent back up.

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