Q. When was rounding rolled out nationally?
A. 28th October 2015.
Q. Do I have to participate in rounding?
A. No. Participation in rounding is entirely voluntary for both retailers and consumers.
Q. Do I round card transactions too?
A. No, rounding should only be applied to cash transactions. Card transactions are unaffected.
Q. What support will I get in applying rounding?
A. The Central Bank engaged in a public information campaign to make consumers aware of rounding at the time of its roll-out. Itcontinues toprovide in-store signage to retailers, upon request,to indicate their participation.
Q. Will this mean that all prices will be rounded to price points of 5 or 10 cent e.g. 99c items to €1?
A. No, rounding only applies to the total bill. Individual prices will remain unchanged.
Q. Will retailers lose out by providing a rounded change amount?
A. No. On balance, neither consumer nor retailer loses or gains as rounding can be up or down.
Q. What do I do if the customer complains about their total being rounded up at the end?
A. Participation in rounding is voluntary and you should give consumers exact change if requested.
Q. Will there be any implication for my VAT return?
A. VAT will continue to be charged as usual on the unrounded amount.
Q. Do I have to ask if the customer wants to round?
A. No. If a consumer does not want to participate, they will actively tell you.
Q. If I chose to take part in rounding can I later decide to pull out?
A. Yes, participation in rounding is voluntary at all times.
Q. If I chose initially not to take part in rounding can I take part later?
A. Yes. You can apply rounding at any stage.
Q. Do I have to change how my till operates?
A. That is up to each retailer to decide.
