Salesforce offers powerful customization tools and features that simplify CRM administration. However, continuous maintenance and support are essential to keep everything running smoothly and prevent potential disruptions after implementing Salesforce. At Codleo Consulting, we understand the importance of reliable Salesforce support services. That's why we provide comprehensive assistance across all Salesforce products, covering everything from troubleshooting and user support to system evolution, data management, and maintenance. Our goal is to help businesses quickly address issues like data loss and downtime.
Our team of certified developers, analysts, and support technicians is here to offer you round-the-clock Salesforce support. We pride ourselves on offering flexible and cost-effective SFDC support solutions tailored to businesses of all sizes. By streamlining and optimizing processes and workflows, we ensure your company benefits from ongoing Salesforce management, implementation monitoring, and customization administration. Our Salesforce support services help you adopt Cloud CRM quickly, with minimal business disruptions.
At Codleo Consulting, we’re dedicated to making sure your Salesforce environment remains robust, efficient, and responsive to your evolving business needs. Let us be your trusted partner in ensuring the seamless operation of your Salesforce platform.
Welcome to Codleo, your premier destination for Salesforce support services. With us, outsourcing your Salesforce support means unlocking a level of quality and efficiency you never thought possible, all while enjoying significant cost savings. Our team of experienced Salesforce consultants in India is dedicated to delivering unparalleled results that exceed your expectations, helping you optimize your Salesforce operations without draining your resources. Experience the difference with Codleo and elevate your business to new heights of success.
Administration and Configuration
Achieve Salesforce excellence with our professional Salesforce CRM support team. We customize your setup to align with your business objectives, expertly handling all administrative and configuration tasks to ensure your system is optimized for success.
Customization and Development
Transform your Salesforce platform with tailored solutions. Our expert team develops custom features and applications to enhance functionality and streamline workflows, driving innovation and efficiency across your operations through our Salesforce training and support.
Data Management and Integration
Maximize your Salesforce efficiency with expert data management and integration services. We streamline data processes, ensure accuracy, and provide secure transfers, enabling you to make informed decisions effortlessly. Our Salesforce helpdesk services are always available to assist you.
Automation and Workflow Optimization
Elevate operational efficiency with advanced automation and workflow optimization. We simplify complex processes, reduce manual tasks, and create customized workflows to boost productivity and improve response times, making our Salesforce troubleshooting services essential for your business.
Salesforce data Maintenance and Security
Experience seamless data maintenance, top-tier security, and expert user management. Our dedicated team ensures your Salesforce instance runs flawlessly, safeguarding your data and optimizing your user environment through our Salesforce maintenance services.
Community and Customer Portals
Enhance engagement with your customers and community through specialized portals. We design intuitive portals that facilitate better communication, service, and interaction, fostering a strong, interactive community with the help of our Salesforce managed services.
Analytics and Reporting
Turn data into a competitive advantage with our advanced solutions. Our analytics and reporting services are designed to enhance your decision-making process. Experience the benefits of custom dashboards and real-time visualizations for improved business performance with our Salesforce optimization services.
System Evolution and User Support
Access comprehensive support for maintaining and enhancing your Salesforce solutions. Our specialists provide seamless Salesforce upgrade services and customized implementations, ensuring minimal disruption and maximum efficiency. Codleo is the best Salesforce support provider in India, offering affordable Salesforce support services to meet your needs.
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Why ChooseUs ?
24 x 7
Support
5+ Years Salesforce Platinum Partner
450+ Salesforce Certifications
99.99% Happy
Customers
L0, L1, L2 and L3 Salesforce Support Levels
Dedicated Customer Portal
Weekly and Monthly Reports
A Large and Growing Team of Experienced Experts
Our Support Levels And Pricing Models
- Support levels
- Pricing
L0 - Basic
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Business Requirement discussion.
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Basic user trainings.
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Issue troubleshooting/debugging.
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General Salesforce Training issues.
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Reports & Dashboards.
L0 - Basic
L1 - Technical
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System validation issues.
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User permission/access related issues.
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Undefined system behavior.
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Advance reports and dashboards.
L1 - Technical
L2 - Development
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Integration Support.
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Performance Tuning.
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Security and Compliance.
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Data Migration.
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Custom Developments and customizations.
L2 - Development
L3 - Mini Project
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Audit and Optimization.
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Custom Solution Design.
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Advanced Analytics and Reporting.
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Process Redesigning.
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Complex Integrations.
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User Experience (UX) Design.
L3 - Mini Project
Monthly fees
Services and solutions set beforehand can be covered by a consistent monthly payment.
Monthly fees
Time & material
Customers are billed for the actual work completed, enabling firms to dynamically adjust their support priorities.
Time & material
Salesforce® Products We Support
Sales Cloud
Marketing Cloud
Slack
When to Opt for Our Salesforce® Support
Evolving System Needs
As your business grows, your Salesforce system will require ongoing customization and improvements. Our third-party Salesforce experts ensure your CRM adapts and scales seamlessly. We offer Salesforce upgrade services to keep your system current with your evolving needs.
Maintaining Updates
Staying current with the latest Salesforce updates and feature releases is crucial. Partner with Codleo, the best Salesforce support provider in India, to guarantee smooth upgrades and maximize platform capabilities. Our Salesforce optimization services ensure you leverage the full potential of new features.
Support Gaps
Lacking in-house support agents to handle user inquiries and ticket resolutions? Our third-party Salesforce teams provide dedicated Salesforce support services to keep your users productive. We offer comprehensive Salesforce training and support to ensure your team is proficient and effective.
Resource Constraints
Limited Salesforce expertise or internal resources can hinder optimal management. Our experienced Salesforce consultants in India offer the knowledge and manpower to bridge the gap, providing Salesforce helpdesk services and support tailored to your needs.
System Downtime
Frequent errors and downtime disrupt your business. Our proactive Salesforce support services ensure peak system performance and minimize disruptions. We deliver Salesforce troubleshooting services to quickly resolve any issues and maintain system reliability.
Security Concerns
Robust security is essential for your Salesforce system. Our third-party Salesforce professionals deliver the vigilance and expertise to safeguard your CRM data. We provide Salesforce maintenance services that include stringent security measures to protect your valuable information.
Our Salesforce®Projects
Learn how Codleo helped these companies leverage Salesforce to significantly improve their business.
Pardot marketing tool for the marketing team
Our client is a global provider of consulting, support, and managed services for insurance firms...
Salesforce is the premier go-to tool for our entire ecosystem
Our customer is an award-winning firm in the domain of business intelligence...
Complete reporting of all activities and all sales
It is an e-learning platform for children (kindergarten to 12th grade)...
Salesforce CRM with the centralised lead database
Our client is a premier institute in Design, Fashion, Business, and Media...
Sales onboarding process along with opportunities
Our client is a family-run medium scale enterprise...
All digital interactions were unified in one place
Our customer is a digital used-car buying & selling portal...
Certified Therapists providing personalised care at home
Our client is a behavioural agency specialising in care & therapy for children...
Enable them digitally with omnichannel presence
Our customer is a corporate group that operates private universities across continents...
Pardot has made us a tech innovator in education
Our client is an executive education enabler connecting leading universities...
Better service to small businesses with Service Cloud
Our client is a group of retail experts providing cloud-based point of sale software...
Salesforce platform to bring any new leads added by their partner Agencies
our client is a Delhi based non - governmental organization...
Our Blogs for Salesforce® Support Services
THE IMPORTANCE OF SALESFORCE SUPPORT FOR BUSINESSES
Discover how Salesforce support enhances business operations, boosts efficiency, and drives growth. Learn why ...
TOP 10 TESTING CHALLENGES IN SALESFORCE
Explore the top 10 challenges in testing Salesforce, from frequent updates to integration complexities, and l...
THE IMPORTANCE OF ONGOING SALESFORCE SUPPORT AND MAINTENANCE FOR BUSINESS EXCELLENCE
Learn why ongoing Salesforce support and maintenance are crucial for maximizing ROI, boosting efficiency, and ...
CHOOSING THE RIGHT SALESFORCE SUPPORT PARTNER IN INDIA
Struggling to choose a Salesforce support partner in India? Get expert tips to find the ideal partner for your...
Being Salesorce® Support Partner Our Consultants Are Trained To The Highest Level
Sales Cloud
Consultants
Service Cloud
Consultants
Marketing Cloud
Administrators
Platform App
Builder
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Architect
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Administrator
Technical
Architect
Platform
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Feedback About Our Salesforce® CRM Support
"It was a very wonderful experience to work with Codleo. Codleo provides top class support services that proved to be very helpful for our company from the Salesforce® platform set up to implementation and CRM support - CODLEO proved what it committed"
CTO, Manufacturing Company
"Codleo has a team of dedicated quality salesforce support consultants and Sr. Developers who have the capability to deliver complex projects and solve CRM issues with its perfectly aligned support services."
CEO, Healthcare Company
"We had an excellent experience with highly skilled CRM support team who by their services made our professional life easy and balance when it comes to business goals and accuracy of the services we deliver to our clients"
CEO, Emigration Company
Hire a Salesforce® Support Developer
Let's discuss your business needs and goals to find the ideal Salesforce solution for you. Our Salesforce consultant will assist you in optimizing your investment by identifying the ideal Salesforce solution tailored to your business requirements.
Frequently Asked Questions
How can outsourcing Salesforce support services help businesses?
Outsourcing Salesforce technical support and maintenance services allows organizations to tap into the expertise and experience of skilled professionals. This approach accelerates Salesforce enablement, enhances operational efficiencies, and significantly reduces total costs of ownership (TCO), all while enabling businesses to focus on their core competencies.
How do Salesforce Managed services help organizations?
To achieve improved operations at lower costs, companies often hire contractors for Salesforce consulting, integrations, and migration. By leveraging Salesforce Managed services, organizations can efficiently maintain and manage their Salesforce implementations with the help of experienced support and maintenance partners.
How can outsourcing Salesforce support services help businesses?
Outsourcing Salesforce technical support and maintenance services allows organizations to tap into the expertise and experience of skilled professionals. This approach accelerates Salesforce enablement, enhances operational efficiencies, and significantly reduces total costs of ownership (TCO), all while enabling businesses to focus on their core competencies.
What services can be outsourced to a Salesforce support partner or consultant?
You can outsource a wide range of services, including consulting, development, integration, implementation, migration, support, and maintenance. Depending on your specific budget and business needs, you can find numerous companies offering Salesforce support services in the USA and India to assist with Salesforce enablement.
What does a Salesforce Administrator do?
A Salesforce Administrator provides technical support to CRM users and management, maintains the CRM platform with the latest tools and features, facilitates CRM enablement, and helps align the CRM with organizational goals.
How much will it cost to hire a Salesforce support service provider?
The cost of hiring a Salesforce support service provider depends on your specific business requirements and objectives. For a detailed understanding, you can consult with our experts to get all your queries answered promptly.
What are the service cloud support processes provided by Salesforce Support Partners ?
In Desk there is one Support Process for Cases, and it uses out of the box case statuses (New, Open, Pending, Resolved). Closed and Deleted are also valid stages in the Desk Support Process. The Support Process defines the different Stages or Statuses that a case goes through during its lifecycle. The Salesforce service cloud provides ample opportunities to curate multiple support processes for different types of cases. The options are quite flexible and include the following case status values: New, Open, Pending, and Closed. It is possible that in your business, you may need more than one Type of Case and more than one Support Process. We as Salesforce Support Partner will let you know your business needs,multiple case types and support processes.
What does Codleo Salesforce support services include?
Our Support Services include the following
- System usage analysis
- Identification of improvements in the configuration
- Continuing maintenance of the application
- Monthly checking and user management
- Consultation with Salesforce experts
- Data management and clean-ups
What are all the services that Salesforce support provides?
The support team answers all queries and provides relevant solutions. The queries are referred to different teams of experts such as one for developer related issues. The support structure at salesforce is multi tiered based on the complexity of the issue at hand. The various levels of support are:
- Tier1(starting level of support)
- Tier2 (mid-level)
- Tier 3 (highest level of support).
How Salesforce Support Partners improve the CRM support Process ?
Steps we take to improve your customer support strategy
- Smarter message management
- Customer-first intensive communication
- Obtaining productive feedback
- Pro-active tracking across different channels
- Proper channelizing of the resources
- Convert prospects into sales
- Constant revisiting and reviewing of procedures
KPIS
You can control the effectiveness of our support services with KPIs such as:
- Number of Cases Resolved (by types: incidents, change requests).
- Average Case Resolution Time
- Customer delight
- SLA Success Rate
- Complaint Escalation Rate
In what ways we can help you with our services of Salesforce Support?
Under our services of Salesforce support , we support you in
- Changes related to administration process
- Managing of data
- Monthly health check of CRM
- Removing security issues
- Providing user training
- Hand-on dynamic reporting
Does Salesforce offer support?
No. Businesses get the same from Salesforce partners like Codleo Consulting.
How do I get to Salesforce support?
Call or email us today for Salesforce support services.
Why do I need Salesforce maintenance and support services?
You need these services so that you can focus on growing your business while we manage your Salesforce org, its day-to-day maintenance, enhancements, upgrades and scaling up.
How much will it cost to hire a Salesforce support service provider?
Codleo delivers impeccable Salesforce support services for as low as USD 10 per hour
Can you offer the salesforce customized maintenance support packages?
Yes
Does your support service include Salesforce migration services?
No. It is a separate detailed service.
