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Save, spend, grow, and master your money — that’s everything you can do and plenty more with Maya: 🤳 All the wallet features you’ve come to rely on everyday, plus a super secure, high-interest bank that’ll get your money working for you. 💪 Ready to give your money some extra muscle? Dip your toes into crypto trading with a beginner-friendly experience that’ll teach you the tricks of the trade without leaving the app. We’ve taken all things possible with your money and put them all in Maya. After all, it’s everything and a bank.PayMaya is now Maya, your new all-in-one money app
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The Maya Brand Family
The Maya
Brand Family
Maya is the all-in-one money app for every Filipino. It combines a feature-rich wallet and a secure, progressive digital banking experience powered by Maya Bank that lets you call the shots as you spend, save, grow, invest, and master your money. As the money app that millions use daily, Maya gives today’s generation of Filipino money makers a real chance to succeed and become bolder versions of themselves.
Maya Bank, Inc. (Maya Bank) powers the digital banking experience of consumers and enterprises across the Maya family of products, including Maya all-in-one app, Maya Business, and Maya Center.
As a pioneering neo bank, it is transforming how money works for Filipino consumers and MSMEs, through innovative and relevant financial services, including savings, deposits, and credit via Maya.
Maya Bank is the digital banking arm of Voyager Innovations, the leading technology company in the Philippines. With Voyager’s fintech PayMaya Philippines, it is creating Maya, the Philippines’ only end-to-end digital financial services platform.
Maya Bank is a digital bank supervised by the Bangko ng Pilipinas (BSP). Deposits are insured by the Philippine Deposit Insurance Corporation (PDIC) up to ₱500,000 per depositor.
As the all-in-one business growth partner, Maya Business enables all types of businesses to grow in bolder directions through effortless B2B payments, payments acceptance, and money management solutions. It connects businesses to the wider Maya ecosystem and lets them tap into a burgeoning new market that uses Maya or other payment methods to shop online and in-store everyday. Maya Business also provides its partners a keen edge in revenue growth with secure and progressive banking products powered by Maya Bank, Inc.
Maya Center is the one-stop money shop for every Filipino’s day-to-day money needs. Its nationwide network of over 63,000 partner agents brings a friendly, convenient, and least expensive way to cash in to wallet and facilitate transactions such as remittance (Smart Padala) and payments. It also empowers micro entrepreneurship, providing partner agents with increased livelihood that transforms them into vital members of their community.
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Frequently Asked Questions
You've got questions? We've got answers.
Need more answers?
GENERAL MAYA
What is Maya?
Maya (formerly PayMaya) is an all-in-one money platform powered by a unique integrated financial services ecosystem that addresses the ever-evolving needs of today’s generation of moneymakers through cutting edge technology.
Maya leads millions of Filipinos — consumers, businesses,communities, and government agencies alike — into a version ofthe current digital economy that’s more inclusive, transparent,and empowering than ever.
Maya is powered by the country's only end-to-end digital payments company PayMaya Philippines, Inc. and Maya Bank, Inc. (“Maya Bank”) for digital banking services.
Why is PayMaya transforming to Maya?
PayMaya is rebranding to Maya in line with the company’s efforts to bring revolutionary, game-changing, and relevant digital financial services to all Filipinos. This transformation takes into consideration the seamless integration of Maya Bank’s digital banking products and services with PayMaya’s payment platform, with the aim of further accelerating financial services adoption. The change in name from PayMaya to Maya reflects this strategic thrust to go beyond payments.
What will happen to the PayMaya products and services with the change to Maya?
PayMaya is now Maya, which is powered by the country's only end-to-end digital payments company PayMaya Philippines, Inc. and enhanced by Maya Bank for digital banking services. This means that Filipinos will experience both payments and digital bank in all-in-one money platform.
The PayMaya app is now the Maya app, the all-in-one money app for every Filipino. The app combines a feature-rich wallet and includes a secure, progressive digital banking experience powered by Maya Bank.
The PayMaya Enterprise is now Maya Business. With the Maya Business, all types of businesses will grow in bolder directions through effortless payments and money management solutions.
Smart Padala is now Maya Center, the neighborhood destination for every Filipino’s day-to-day money needs. Its nationwide network of partner agents will bring a friendly way to facilitate remittances, payments, and other transactions for people with limited access to the internet. (Note that while Smart Padala will be transformed into Maya Center, domestic remittance remain as Smart Padala service.)
Is PayMaya Philippines, Inc. a separate legal entity from Maya Bank, Inc.?
Yes. While they are registered as separate legal entities, PayMaya and Maya Bank will provide an all-in-one, integrated digital payments and digital bank services to the whole Maya ecosystem of consumers, businesses, communities, and government agencies alike via the Maya app (formerly PayMaya app), Maya Business (formerly PayMaya Enterprise), and Maya Center (formerly Smart Padala).
Is Maya a separate legal entity from PayMaya and Maya Bank?
No. Maya is the all-in-one money platform, which is powered by the country's only end-to-end digital payments company PayMaya Philippines, Inc. and enhanced by Maya Bank for digital banking services.
Consumers can experience via the Maya app a feature-rich wallet and includes a secure, progressive digital banking experience powered by Maya Bank. With Maya Business, enterprises of all shapes and sizes can grow in bolder directions through effortless payments and money management solutions. Maya Center will become the neighborhood destination for every Filipino’s day-to-day money needs – whether it’s remittances, payments, and other transactions.
MAYA APP
What will happen to the PayMaya app?
The new Maya app will replace PayMaya when you update or download it from Google Play, App Store or Huawei App Gallery. Don’t worry, all the features you’ve enjoyed on PayMaya will still be available on the new Maya app.
Make sure that your phone’s operating system/ OS meets the following requirements to download and enjoy Maya:
For iOS/ Apple: iOS11 and above
For Android: Android 4.1 and above
What will happen to my current transactions on the PayMaya app?
Yes, your PayMaya transactions will still be reflected in your new Maya app.
What are the benefits of Maya app as against the PayMaya app?
The new Maya app boasts of a leveled-up design language to give you the best seamless app experience for all your money needs – wallet, savings, crypto, credit and more.
We designed Maya to have a bold, modern and modular design language that feels delightful and engaging so that you can easily find all the features you need, and even personalize it to make it easy for you to transact whenever you visit the app.
We know you love transacting on your phone -- we made sure Maya is one-hand friendly. Your favorite features can now be done in a tap, quicker to finish key tasks.
The best part, we made sure that your Maya Wallet is integrated with your Maya Bank Accounts so that you can seamlessly pay your bills, buy load, grow your savings, invest in crypto --- all-in-one money app.
Can I avail of digital bank products and services without registering for a Maya app?
No, Maya’s bank products are offered in the Maya app so you will need to sign up for Maya first, and upgrade your account with at least one (1) valid ID to enjoy Maya’s bank products, and other perks.
Will there be changes with how I access my old PayMaya app?
None, you may still log in to the new Maya app using your PayMaya Username and Password.
Will there be changes with the fees?
None, the same fees apply in the Maya app.
Will there be changes with how I reach Maya?
Yes, there will be changes with our customer support channels, which you can find below:
| From | To | |||
|---|---|---|---|---|
| Website | www.paymaya.com | www.maya.ph | ||
| FAQs Support | https://cares.paymaya.com/s/ | support.maya.ph | ||
| https://www.facebook.com/PayMayaOfficial | https://www.facebook.com/mayaiseverything | |||
| https://twitter.com/PayMayaOfficial | https://twitter.com/mayaofficialph | |||
| TikTok | https://www.tiktok.com/@paymayaofficial | https://www.tiktok.com/@mayaiseverything | ||
| https://www.instagram.com/paymayaofficial/ | https://www.instagram.com/mayaiseverything/ | |||
| YouTube | https://www.youtube.com/c/paymayaofficial | https://www.youtube.com/c/mayaiseverything | ||
| support@paymaya.com | support@maya.ph |
For a full list of our official Maya Support Channels, you may go to https://www.maya.ph/contact-us
MAYA CARD
Will my old physical and virtual PayMaya VISA / Mastercard still work?
Yes, you may continue using your existing physical and virtual PayMaya Visa/Mastercard Cards until the indicated expiry dates within the card
Where can I purchase the new physical Maya Card?
You may purchase your PayMaya physical card through the following channels:
- From the My Cards section of the Maya App
- Online at https://store.paymaya.com if you are on desktop
- The SM Store Business Services
- Robinsons Department Store Business Centers
- Select Maya Negosyo Agents
What card schemes will be available with the new Maya Card?
Physical - Both Visa and Mastercard variants will be available for purchase.
Virtual – The scheme from your virtual card will be assigned automatically upon activating your virtual card.
Can I own both the old PayMaya Visa/Mastercard, alongside the new Maya Card within the same PayMaya number?
Yes, you may own both the old and new design but the total physical cards linked to your Maya account should be at most three (3).
Will I be receiving a new Maya virtual card?
Existing virtual cards will remain the same, however, coming very soon this year <End June> your virtual card will be re-skinned with the new and rebranded look of Maya.
Can I withdraw money from my Maya account using the new Maya Card?
Yes, you can withdraw money from your Maya Card if all the following criteria are met:
- You have activated your Maya physical card and have nominated a PIN.
- You have an upgraded Maya wallet account.
- Your Maya Account has sufficient balance for withdrawal. If you wish to withdraw using the account balance from your Maya Savings, you need to make a fund transfer to your Maya wallet first.
Follow these steps to withdraw:
- Go to an ATM accepting VISA or Mastercard withdrawals locally or abroad
- Insert your physical Maya card
- When prompted, choose “Savings”
- Choose or type your desired amount for withdrawal
- Enter your card PIN
Claim your cash and receipt You will receive an SMS about your withdrawal or see from your app Activity list the confirmation that you have withdrawn money from your account. You will be charged an ATM withdrawal fee depending on the chosen ATM bank provider.
How do I link my new Maya Card to my account?
You can activate your Maya Card via your Maya app by following these steps:
- On your Maya app, navigate to the Cards section at the top of the homescreen
- Tap "Activate a Maya Card"
- Input the required details such as your 16-digit card number, Expiry date, 3-digit CVV
- Nominate your 6-digit PIN - You will use this when for some Point-of-Sale payments and when you withdraw money from any ATM with the card
- Tap "Link Card"
- Select "Done" to complete the card link
Can I still buy the old PayMaya card once the new Maya Card is now available?
No. Upon launch of Maya, we will only be maintaining inventory on the new rebranded Maya Card design.
I just availed of the old PayMaya card. Can I change this to the new design?
You can get the new Maya Card for free when you sign up for Maya Savings! Just deposit at least 15k to your Maya Savings account.
Is there a way to get the new Maya Card for free?
Yes! You will be eligible for a free Maya Card if you maintain at least P15,000 ADB on your Maya Savings account.
How many new physical cards can I purchase at a given time?
You may purchase a maximum of three (3) cards per transaction, per month. Automatic cancellation of card order if exceeded.
It’s everything and a bank. What more could you need?
For existing PayMaya users, update your app to Maya
Maya Customer Hotline: (+632) 8845-7788 Maya is powered by the country's only end-to-end digital payments company Maya Philippines, Inc. and Maya Bank, Inc. for digital banking services. Maya Philippines, Inc. and Maya Bank, Inc. are regulated by the Bangko Sentral ng Pilipinas.
Domestic Toll-Free: 1-800-1084-57788
www.bsp.gov.ph
Scan to download
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© Copyright Maya 2022 All Rights Reserved.
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