Fair and timely resolutions to your concerns.
We’re here to provide exemplary service to every Scotiatrust client. In the event that something does go wrong, we will make every effort to resolve the issue in a timely and courteous manner.
Your first step
Please speak to your trust officer or account manager at your servicing branch. If your trust officer or account manager is unable to resolve your concern, please speak directly with the Market Lead who has the authority to resolve the majority of problems that may arise.
Youcan call 1-800-4-SCOTIA or 1-800-472-6842.
As Scotiatrust is a wholly owned subsidiary of The Bank of Nova Scotia, you may wish to contact a representative of the Escalated Customer Concerns Office (ECCO) if the branch has been unable to resolve your concern to your satisfaction:
Escalated Customer Concerns Office
44 King Street West
Toronto, Ontario M5H 1H1
Telephone: English1-877-700-0043(in Toronto:416-933-1700)
Telephone: Français:1-877-700-0044(in Toronto416-933-1780)
Email:escalatedconcerns@scotiabank.com
Your third step
Scotiabank Customer Complaints Appeals Office
If you have gone through the first two steps and remain dissatisfied, you can contact the Scotiabank Customer Complaints Appeals Office which can provide an impartial review of unresolved client complaints. You can contact the Scotiabank group of companies' Customer Complaints Appeals Office:
Customer Complaints Appeals Office
44 King Street West
Toronto, ON M5H 1H1
Telephone: toll-free at 1-800-785-8772 Email: ccao@scotiabank.com
