An extra layer of security
Like all other UK banks, we’ve added extra security checks when you use Internet Banking or shop online.
These checks happen when you:
- Shop online
- Log on to Internet Banking
- Make a payment to someone new
If you do any of these things, you may notice an extra security step. This is because you need to use two different ways of proving who you are. Your password and memorable information count as one way. The other way could be using our Mobile Banking app, getting a passcode sent to your mobile, or us calling you.
This means if you don't use our app, or we don't have your phone number, you might not be able to continue.
Extra online security explained
