Seller Central (2024)

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Royal Mail: updated delivery restrictions & packaging requirements for bladed items

Royal Mail has added delivery restrictions and packaging requirements tobladed items and sharp or pointed objects which will be in force from 7May 2024. If you are posting bladed items such as cutlery knives thatyou have sold on eBay via Royal Mai...

Resolved! 'Item not received' claim for delivered item :)

I've received the most nonsense claim today for item not received:"Although the item was delivered to my address, the delivery person leftif downstairs by the lift and did not ring the bell. By the time Ichecked my emails for delivery status and w...

Buyer has started a false INAD case tying to swap out his fake Nike trainers for my originals

In all my years on eBay this is the first case of a buyer attempting todefraud me. I can 100% vouch for the integrity of my listing and alwaysmake it a priority to offer a quality, trustworthy experience with everytransacton and thereby continuall...

Business is booming

£0.01 was sent to your bank accountA message from eBay this morning

Resolved! Buyer Fraud – Sellers Beware – Ebay Won’t Help

I have been the victim of a buyer fraud and Ebay say it is not coveredby Seller protection In February 2024 I sold a £4000 Computer part Idecided not to use to a buyer who had joined ebay one month before –zero feedback. I discounted the part from...

Have 80% off sellers fees been discontinued?

I have not had any discounts on sellers fees since February, yet friendsand family are still receiving them. Is anyone having the sameexperience?

Seller Redirected Evri Delivery. Does this Void Buyer Protection.

Hi, a buyer has redirected an item I sent to their home address to theirlocay parcelshjop. It now seems to be delyed and I'm worried it is goingto go missing. I read online that if a buyer redirects, then their buyerproptection is void. Is this co...

eBay break there own rules

Well where do I start,I have so many things to talk about.It's all to dowith eBay.I shall start with which I expect maybe some of you would needor have done in the pass had to deal withOn the eBay platform.Here onefor you.I sold a camera on eBay t...

Problems with searching

Hello, I wonder if any body can help. I cannot use any search facilitiesin my ebay shop. If I click on categories nothing happens if I try to doa search in the shop nothing happens. It was working fine up until acouple of days ago then stopped. It...

HMRC DONT BELIEVE WHAT THE MEDIA AND SOME PEOPLE ARE SAYING

some media outlets and miss informed people are spreading the word thatthe Tax man is after you ,no they are not, scare mongering is doing thejob it self ,its nothing to worry about , the tax people only know whatyou tell them and as long as you a...

Resolved! return not received

I sold an item which the buyer then said was faulty and requested areturn (I never believed it was faulty).Ebay withhold funds until Irefund and pay for a postage label.Buyer doesn't return my item anddoesn't answer messages.I report to Ebay and a...

Resolved! Postage - Royal Mail

I've recently sold some small items that fit into a very small paddedenvelope. When sending through Royal Mail, they charge this as a Largeletter. The dimensions of the envelope are well within a small lettersize and so is the weight. What's the b...

buyer says item is faulty but it works

Hi A relative has a problem with a sale they made. They sold an itemwhich a buyer is claiming is faulty. The buyer has raised a case statingthe item is defective . The buyer wants to return the item and get arefund. The item is not defective as my...

People accepting offers and then not paying

Sending offers to watchers is a waste of time, they either ignore you orworse - they accept and then don't pay. Have these people nothing betterto be doing?! Also, when I have a watcher I'll send an offer. They don'taccept. Fine. But then I look a...

Resolved! Dealing with returns

I am dealing with my first return. Sold some new shoes , delivered on3rd May. Buyer requested return 18th May claiming there was a crease onleft shoe. I am sure she has worn them. What happens if the shoes havebeen worn when I get them back? How l...

Buyer cannot message me via original order and cannot leave feedback

Hi, a buyer and I are encountering a two-fold problem. The buyer pickedup and paid for a Collection Only item a couple of days ago (Fri 17th).I marked the item as Paid, then marked it as Dispatched (Collected) thatsame day. The item is displayed u...

FAQs

Where do I find answers to my questions on Amazon? ›

On a product page, scroll to the "Customer Questions & Answers" feature.

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How do I answer a question on Amazon Seller Central? ›

Method 1: From the Amazon Answers email notification

After receiving the email notification from Amazon Answers <seller-answers@amazon.com>
Click the link, “Answer this question” to be taken to that question on Amazon.
Enter a text or video reply, then click “Answer”

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How to escalate an issue with an Amazon seller? ›

- Log in to your Amazon account and go to the "Help" section. - Select "Contact Us" and then "Prime or Something Else." - Describe your issue and request escalation. - If your concern is still not resolved, you can contact Amazon's Executive Customer Relations team.

How do I complain to Amazon about a seller? ›

Submit a report on the product page.

Select "This product or content is illegal, unsafe or suspicious"or "I have an issue with a Seller" to report suspicious activity, Follow the prompts to enter details about your issue and submit.

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What are Amazon answers? ›

Amazon Answers allows customers to get feedback on a product from other customers and sellers alike.

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How do I see replies on Amazon? ›

Accessing the Amazon Message Center

Click the “Your Account” button.
You should see section options such as “Your Orders” and “Prime,” and you'll need to click the section labeled “Your Messages.”
Here, you'll see all the messages in your inbox and “Sent Messages” on the left-hand side of the screen.

More items...

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How do I contact Amazon seller for questions? ›

Contacting a seller pre-order:

On the product detail page, select the name of the seller.
On the next page, select Ask a Question.
Select the appropriate options in the Seller Messaging Assistant chat or fill out the contact form.
Your message will be sent to the seller via the Buyer-Seller Messaging Service.

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How does Amazon Seller Central works? ›

What is Seller Central? Seller Central is the hub for your Amazon selling account. It's a one-stop shop for managing products, adjusting prices, fulfilling customer orders, and maintaining settings for your business operations.

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What is Amazon's short answer? ›

Amazon.com, Inc., doing business as Amazon (/ˈæməzɒn/, AM-ə-zon; UK also /ˈæməzən/, AM-ə-zən), is an American multinational technology company, engaged in e-commerce, cloud computing, online advertising, digital streaming, and artificial intelligence.

How do I appeal an Amazon seller Central? ›

From the Performance dropdown in Seller Central, select Performance Notifications. Find the suspension notice that you received, click the Appeal button, and then the Appeal Decision button. In the form provided, enter the details of your Plan of Action.

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How do I complain to Amazon effectively? ›

How to contact Amazon Customer Service:

Scroll to the bottom of the page.
Select Customer Service.
Select the option that addresses your question.
Follow the prompts on the screen.

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How can I take action against Amazon? ›

How can I take action against Amazon? You generally have two options: taking your Amazon complaint to Small Claims Court or Consumer Arbitration. Choose the option that best suits your situation and proceed accordingly.

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Will Amazon refund me if I get scammed? ›

The Amazon A-to-z Guarantee will also reimburse you if you do not receive an agreed upon refund from a third-party seller or if a third-party seller charged an amount greater than the amount you authorized for your purchase.

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What happens when you report a seller on Amazon? ›

After you report a seller on Amazon, they review your case and take appropriate action based on their policies and guidelines.

Can Amazon seller refuses return? ›

Amazon states in their seller-fulfilled return policy that FBM sellers must match or exceed Amazon's return policy. That means you must accept returns within Amazon's 30-day return window.

How do I access Amazon assistant? ›

To open Amazon Assistant, select the Amazon Assistant icon in your browser's list of extensions. It will look like a small green "a." Alternatively, open the app on your Android device. A welcome screen will appear. Select Get Started on the Amazon Assistant welcome screen.

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How to solve Amazon interview questions? ›

Tips for great answers

Ensure each answer has a beginning, middle, and end. Describe the situation or problem, the actions you took, and the outcome. Prepare short descriptions of a handful of situations. Be ready to answer follow-up questions in greater detail.

How do I delete my question from Amazon? ›

You have to go back to the product page where you asked the question, and find the question you asked in the Q&A section, then click on it. When it opens, there will be an option to “delete questions” right below it.

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Does Amazon Echo answer questions? ›

Alexa responds, informs, and asks questions in a natural and conversational way.

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