SHEIN Checkout Not Working: Causes And How To Fix It (2024)

SHEIN allow both online and offline shopping, and also accepts online payments through their mobile app or website.

SHEIN, the popular online fashion retailer, is known for its trendy and affordable clothing. However, many customers have encountered frustrations at the checkout stage, with the process failing to complete or encountering various error messages.

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This guide provides a solution to the issue of SHEIN checkout not working, exploring the potential causes, some common troubleshooting steps.

SHEIN Checkout Not Working

Having trouble checking out on SHEIN? You're not alone. Many SHEIN shoppers encounter glitches or errors during the checkout process, leaving them frustrated and unable to snag their latest fashion finds. But fear not, fashion warriors. This guide will equip you with the knowledge to troubleshoot common SHEIN checkout issues and get your shopping spree back on track.

First, let's diagnose the problem:

Error messages: Are you seeing any specific error messages during checkout? These can offer valuable clues about the cause of the issue. Common error messages include "Payment declined," "Order processing error," and "Network error."

Symptoms: What's happening at the checkout stage? Is the page not loading, are buttons unresponsive, or is your order simply stuck in limbo? Identifying the specific symptoms can help narrow down the possible causes.

Once you've identified the problem, it's time to find a solution:

Network woes: A weak Wi-Fi signal or cellular data limitations can hinder the checkout process. Try switching to a stronger network or using cellular data if available.

App and browser blues: Outdated apps and browsers can cause compatibility issues. Ensure you're using the latest version of the SHEIN app and try clearing your browser's cache and cookies.

Payment hiccups: Double-check your payment information for accuracy and ensure sufficient funds are available. Consider trying a different payment method if the issue persists.

SHEIN snags: Sometimes, SHEIN's servers experience temporary outages or high traffic, leading to checkout delays. Check their social media channels or website for updates and try again later during off-peak hours.

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How To Fix SHEIN Checkout If Not Working

Here's a guide on how to fix SHEIN checkout issues, complete with helpful images:

1. Check Your Network Connection:

Ensure a strong signal: Check your Wi-Fi icon for a strong signal. If weak, move closer to your router or switch to cellular data.
Try a different network: If still having issues, connect to a different Wi-Fi network or use a mobile hotspot.

2. Update the SHEIN App:

Visit app stores: Go to the App Store or Google Play Store and check for updates.
Download and install: Download and install the latest version of the app.

3. Clear App Cache and Data:

Android: Go to Settings > Apps > SHEIN > Storage > Clear Cache and Clear Data.

iOS: Go to Settings > General > iPhone Storage > SHEIN > Offload App.

4. Check Payment Information:

Verify card details: Double-check your card number, expiration date, CVV, and billing address for accuracy.
Confirm funds: Ensure you have sufficient funds available for the purchase.
Try a different method: If it continues, try a different payment method (PayPal, credit card, debit card, etc.).

5. Disable VPN or Ad Blockers:

Temporarily disable: If using a VPN or ad blocker, temporarily disable them as they can sometimes interfere with checkout.

6. Switch to a Different Browser:

Try a different browser: If using a web browser, try a different one (Chrome, Firefox, Safari, etc.).
Clear cache and cookies: Clear the browser's cache and cookies, as they can sometimes cause issues.

7. Check for SHEIN System Issues:

Monitor social media: Check SHEIN's social media channels or website for announcements about known outages or issues.
Try during off-peak hours: If experiencing high traffic, try again during less busy times.

8. Contact SHEIN Customer Support:

SHEIN Account My Orders

To access your orders on SHEIN, you'll need to be logged in to your account. Here's how to do it:

1. Log in to your SHEIN account:

You can do this via their website or mobile app.
On the website, click on the "Log In" button in the top right corner.
On the app, tap on the "Me" icon at the bottom of the screen and then tap "Sign In."
Enter your email address and password, or choose to log in with Google or Facebook.

2. Once logged in, access your orders:

On the website, your "My Orders" section should be readily accessible, either on the main menu or your account dashboard.
On the app, tap on the "Me" icon again and then select "My Orders."

3. My Orders section:

This section will show you a list of all your past and current orders, with details like order number, date, items purchased, status (processing, shipped, delivered, etc.), and total amount.
You can click or tap on an individual order to see more details, such as tracking information, return or exchange options, and invoice.

Here are some additional things you can do in the My Orders section:

Track your orders: See the estimated delivery dates and follow your package's journey.
Review past orders: Reorder past purchases or leave product reviews.
Manage returns or exchanges: Initiate returns or exchanges for eligible items.
Request order modifications: Contact customer support to modify your order, if possible.

If you're having trouble accessing your orders or have any other questions, you can always reach out to SHEIN's customer support for assistance.

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Shein Login With Phone Number

Here's how to log in to SHEIN using your phone number:

1. Open the SHEIN app or website:

If you're using the app, tap the "Me" icon at the bottom of the screen.
If you're on the website, click the "Login" button in the top right corner.

2. Find the "Login" section:

Look for a section that says "Login" or "Sign In."

3. Enter your phone number:

In the designated field, type in your registered phone number, including the country code.

4. Continue to the next step:

Tap or click the "Continue" button.

5. Verify your identity:

SHEIN will send a verification code to your phone number.
Enter the code you receive in the provided field.

6. Complete the login:

Once you've entered the correct verification code, you'll be successfully logged into your SHEIN account.

Additional tips:

Check for errors: Double-check that you've entered your phone number correctly, including the country code.
Ensure network connectivity: Make sure you have a stable internet connection.
Reach out to SHEIN: If you're still having trouble, contact SHEIN's customer support for assistance.

Conclusion

With this guide in hand, you're now equipped to tackle those Shein checkout hurdles and snag your fashion finds with confidence.

Remember that these steps might not yield immediate results, but persist with a calm and methodical approach. And if all else fails, a friendly chat with Shein's customer service can work wonders.

SHEIN also allows you to access your orders through your shein account. With these steps above, you can easily access your Shein orders, track their progress, and manage your shopping history.