FAQs
We weren't able to complete your payment at this time is an error code received when an order is cancelled by paypal. The problem is not the receiver but the account of the sender. This is the same error code received when a checkout process fails because of a payment issue and we are going to show you how to fix it.
Why is PayPal saying unable to complete payment? ›
Contact your card issuer or bank to find out why the payment from PayPal was declined. After they correct the problem, you may try to send money with your card again. If you continue having issues, you can use a bank account or a different card to complete the payment.
Why is my PayPal saying right now we are not able to complete this transaction? ›
“We can't complete this transaction right now.”
There may be a limitation on your PayPal account that prevents the transfer. Remove the limitation to restore your full account functionality. Your debit card or bank account may not be eligible to process the instant transfer.
Why is PayPal not letting me make a payment? ›
Contact your card issuer or bank for more information. Your card details are outdated. Update the expiration date or billing address associated with your credit or debit card. Your PayPal account is limited.
Why won't PayPal let me pay over time? ›
If you have a short or limited financial history, it can be hard for us to assess your creditworthiness and your ability to repay the debt.
Is there an issue with PayPal right now? ›
User reports indicate no current problems at Paypal.
Why is PayPal unable to process your payment at this time you can try? ›
Check that you have enough funds available in your PayPal account or linked bank account to cover the payment. Try using a different funding source, such as a credit card or another linked bank account. Confirm that the recipient's PayPal account is active and able to receive payments.
Why would a PayPal account not be able to accept payments? ›
Account limitations prevent you from completing certain actions with your account, such as withdrawing, sending, or receiving money. These limitations may be implemented when we see activity that seems unusual or suspicious. This is intended to help protect both buyers and sellers.
Why wont it let me pay with PayPal credit? ›
Your purchase attempt might exceed your available credit.
You can view your current credit limit and available credit by clicking PayPal Credit If you made a payment toward your PayPal Credit balance to increase your available credit, check your balance to make sure that the payment has been applied to your account.
Why am I getting something went wrong on PayPal? ›
1 ) If a credit card is already associated with a PayPal account and the user tries to process a payment as a guest, PayPal will give a "something went wrong error". 2) If you have PayPal express checkout button enabled (the setting that shows PayPal logo on the checkout pop up).
The bank can decline the transaction for a wide variety of reasons that include not having sufficient funds, having a frozen account status, invalid card number, or wrong expiration date, You could simply try to complete the transaction again after double-checking that all the details are correct or in the case that it ...
Why is my payment method unavailable on PayPal? ›
You may be required to confirm your card. If a “Confirm Card” link appears next to your card details, you'll need to confirm this debit or credit card before using it with PayPal. If you have already tried to confirm your card, it might take 2-3 business days.
Why am I unable to pay with PayPal? ›
If your payment is being declined, here are the most common reasons: Your payment was declined by your bank or card issuer. To protect your privacy, your card issuer or bank doesn't tell PayPal why your card was declined. Contact your card issuer or bank for more information.
Why is PayPal not letting me purchase? ›
There are many reasons PayPal might not be working correctly. The site itself could be down, or you may have an unverified account or not enough money in your account. There's also a chance that you haven't confirmed your bank account or card.
Why would a payment fail on PayPal? ›
A payment decline can happen when a consumer attempts to make a purchase, but the card issuer, payment gateway, or financial institution doesn't authorise the transaction.
Why does PayPal say sorry this recipient can t accept payments right now? ›
If your the sender and you see such an error, it means the receiver who is the recipient is either having a PayPal account which was setup using a country which is restricted by PayPal from receiving or The most likely reason would be is that the person your paying, his account has a restriction of some type on it.
Why is PayPal saying we're having trouble making sure it's you? ›
Our system can't always match details, causing an error message. For example, if you're not the primary account holder on a family mobile plan, the details won't match. Spelling variations, a maiden name, or other mismatches will also cause this error.