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Article ID : 00162972 / Last Modified : 25/05/2022
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Various reasons can cause noise interference to the sound of Bluetooth headphones or speakers. Please check the following solutions for each cause:
Alternatively, you can visit our Sony Headphones Troubleshooting Guidefor other options.
Reasons | Workarounds | |
When using the Bluetooth device close to Wi-Fi routers, personal computers, microwave ovens, refrigerators, etc. | Please use the Bluetooth device away from Wi-Fi routers, personal computers, microwave ovens, refrigerators, etc. in order to avoid radio wave interference. If you use a headphone set with a noise canceling function, turn the noise canceling function off. | |
When using the Bluetooth device in the pocket of the chest or pants, or a bag while listening to the audio. | Move the Bluetooth device to a position where there is no obstacle, such as a human body, to Bluetooth communication when using the Bluetooth device in a pocket or a bag. | |
When using the Bluetooth device closes to the other Bluetooth devices. | Turn off the Bluetooth function of the other Bluetooth devices. | |
When using the device away from the player, such as in a different room. | Keep the Bluetooth headphones/speakers as close to the Bluetooth player as possible. | |
Case 5 | When playing music (audio data) via the Bluetooth device placed in a case. | Remove the case of the Bluetooth player. |
Case 6 | When playing music (audio data) streamed via the Internet. | Play downloaded audio contents, not stream via the Internet. |
Case 7 | When playing music with a large file size or High-Resolution audio format. | Change the settings Bluetooth audio streaming playback quality of your Bluetooth headphones or speaker to Priority on stable connection. |
When a lot of applications are running at the same time when use the Bluetooth function. | Quit apps which you are not using on the device to reduce the load. |
If the problem persists, try the solution bellow:
- Restart your devices.
- Reconnect the Bluetooth connection.
- If you have the Near Field Communication(NFC) function, use it to reconnect.
NOTE:
- For details on operation method, refer to themanual supplied with the product.
- If the remaining battery level of your device is low, charge the battery first and then try the procedure above.
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