Stay safe with Monzo (2024)

We're authorised and regulated by the Financial Conduct Authority. We're also a member of the Financial Services Compensation Scheme (FSCS), so your eligible deposits are protected up to a value of £85,000 per person.

We apply UK laws and have a team of experts to fight financial crime too.

Phone theft and impersonation scams are on the rise. Stop scammers in their tracks with a trio of industry-first security controls, designed to keep your savings safe. Switch on an optional layer of protection, like a known location, secret QR code, or trusted contact to prove it’s really you when making large payments.

If you get a call from someone saying they’re from Monzo, you can now check if it’s true in real time in the app. If you don’t see a “We’re calling you” message in the app, you’ll know to hang up to stay safe. Here’s a guide about protecting yourself from other types of fraud.

Enjoy a more secure shopping experience with instant notifications. Every time your card is used, you’ll see the name of the shop, the location and the amount.

For online purchases, you’ll approve payments with two-step verification called 3D Secure.

With subscriptions plans, you also get ‘virtual card numbers’ that expire – handy for one-off purchases.

Freeze your card straight from the Monzo app, if it gets lost, stolen or you suspect fraud.

We’ll warn you if you’re paying someone and their details don’t match the receiving account – so you can decide if you trust where the money is going.

And if you need to copy your card number, it expires after 60 seconds so you don’t accidentally paste it.

Open a Monzo account

You can use biometrics every time you access the Monzo app on your phone. And the video selfie you take when you apply is so that no one can impersonate you when you get in touch.

Monzo’s customer support will never ask for your password or card number. Just like we’ll never ask you to make a bank transfer.

We've been voted Number 1 by the Competitions and Marketings Authority for service quality 4 years in a row. Our modern technology platform is run in a way that makes it unlikely we'll close for maintenance and interrupt your banking.

Report a suspicious transaction right from the screen that displays it so that we can investigate.

Open a Monzo account

Monzo is a member of Stop Scams UK. We collaborate with social media companies, phone operators and other organisations to help prevent fraud.