Steam Support :: Account Security Recommendations (2024)

FAQs

Steam Support :: Account Security Recommendations? ›

NEVER give out your password to anyone. NEVER click unknown links from untrusted sources, and check links sent by your friends. Their account may be compromised!

Try to self-recover your account or contact Steam Support: You can use the Help site to try to self-recover your account or contact Steam Support if you are unable to. If you are unable to complete the self recovery process, Steam Support will verify the account is yours and recover it for you.

Getting Steam Guard codes via your smartphone provides the best level of Steam account security because you're authorizing your logins with a physical device that you possess. You'll need to download and install the free Steam Mobile app to your phone.

If you received a Suspicious Content account alert, Steam Support classified something posted or upvoted by your account as suspicious. Suspicious content includes links, messages and other types of content that are used for account theft, scamming, phishing, and other malicious or illegal activities.

When your Steam account gets hacked, it means that hackers have gained unauthorized access to your game library and potentially even your banking details. They can quickly change email addresses and passwords to deny access.

Why doesn't Steam return scammed items? Our community assigns an item a value that is at least partially determined by that item's scarcity. If more copies of the item are added to the economy through inventory rollbacks, the value of every other instance of that item would be reduced.

In November 2011, Steam experienced a data breach that resulted in unauthorized access to user information.

Possibly. Steam presents a lot of dangers for kids, but their parental controls are solid, especially if you combine them with Bark's monitoring. Video games are an important part of many children's lives, and Steam is a popular way of downloading games.

How do I contact Steam Support? Visit https://help.steampowered.com for help with your issue. Select the most relevant option on the page and the Help site will guide you to self-solve the issue or send a help request to the Steam Support team.

Why does my Steam account keep getting hacked? ›

Steam accounts are commonly compromised after an associated email address is compromised. Changing the password on your email account will ensure a hijacker can't steal your Steam account a second time, or interfere with assistance from Steam Support.

Some locks are intended to freeze an account in its current state until the account's owner contacts Steam Support to resolve the issue, and others are intended as temporary or permanent restrictions applied in response to a violation of Steam's rules.

If you think that you will not return to play the games on your Steam account and you'd like your account information removed, you can request that Steam Support delete your account. Steam Support will ask that you provide comprehensive Proof of Ownership prior to fulfilling the request.

Steam Support - 24 HOURS. Sign in to get personalized help for 24 HOURS.

No Steam accounts will be deleted if they have games on them but accounts that are inactive for years and have no games on are or were purged.

If you can't enable an Authenticator, Steam will hold the trade or Market sell listing for a period of 15 days so that you'll have enough time to discover and cancel pending transactions if your account was compromised. Steam Support does not restore lost items.

You can use the Help site to try to self recover your account. If you work through the recovery process on the help site and can't recover the account automatically, at the end of the process you'll be presented with an intake form to contact the Steam Support team for help.

Can I recover a deleted Steam account? Yes, you can recover a Steam account provided you contact Steam Support within 30 days of deleting it. Any later, the account won't be recoverable, even by Steam staff.