Steam Support :: Steam Sales - Purchasing and billing FAQ (2024)

FAQs

What is a Steam purchase on my bank statement? ›

Any charges from our company are for video games or in-game content (weapons, armor, currency, etc.) that is directly downloaded onto a computer. Please check to make sure someone in your household did not make these purchases.

If the error message that you see for a failing purchase refers to a "hold," you may have failed an AVS (address verification) or CVV2 (3-digit code on the back of the card) check with your bank. decline a transaction that fails an address or CVV check. Steam will not collect the funds that your bank has put on hold.

How do I contact Steam Support? Visit https://help.steampowered.com for help with your issue. Select the most relevant option on the page and the Help site will guide you to self-solve the issue or send a help request to the Steam Support team.

Your purchase has not been completed. Your credit card information has been declined by your credit card company due to an incorrect address being entered. Important: Due to the nature of this error, the funds for the transaction may be set aside as a pending transaction by your bank.

Signing up for a Steam account is free, and there are no ongoing costs to use the service.

What should I do if I don't recognize a charge from Steam? If you don't recognize a charge or your payment method was used without your consent, please contact Steam Support for assistance.

Answer: You first need to wait for some time and then, if the payment hasn't been processed yet, follow the steps listed below: Check for any pending payment. Disable proxies and VPN. Check Steam servers.

The biggest reason for a declined card is insufficient funds available to make a purchase. That could be because you're at or near your credit limit, or the card was suspended for non-payment. A card can also be automatically declined if there is any history of chargebacks against Steam, or any fraud cases on the card.

You can use this website to receive help for a variety of issue, and submit a ticket to Steam if you are unable to resolve your issue. Steam does not offer telephone support for their products. However, if you want to try calling Steam, you can call 425-889-9642. Press 0 on the menu.

How do I contact someone on Steam? ›

You can access your Friends & Chat interface in the lower right corner of your Steam Client or through your favorite web browser. Through your Friends & Chat interface you can manage your friends, send IMs, organize voice & group chats and control your online presence.

When your purchase fails, Steam will email you a link to your saved cart. That's when the three day period begins. You can also find a saved cart from your Purchase History page. A shopping cart that is eligible for you to repurchase will have a shopping cart icon next to it.

How do I verify my new credit card? After using a new credit card on Steam, please go to the Credit Card Verification page and choose the card you wish to verify. Two small pending authorizations will be sent to your bank account. These authorizations may take time to appear on your statement.

Accounts which have been bought, sold or traded will be restricted. This includes any type of scam targeting a Steam user over Steam Chat or other systems outside of Steam, or deliberately submitting false information to Steam Support.

Why is my billing information required? In the EU, merchants are required to gather location information from customers in order to properly source the sale.

Launch Steam and select your Steam name in the top right-hand corner of the screen. Choose "Account details" from the drop-down. In the Store & Purchase History section, select "View purchase history".

Visit Account Details, where you can edit your payment method on record or cancel a Subscription at any time. Your cancelled Subscription will remain active until the paid plan expires.

Steam's primary service is to allow its users to purchase games and other software, adding them to a virtual library from which they may be downloaded and installed an unlimited number of times.