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Learn about how the Stolen Vehicle Assistance feature works.
HOW IT WORKS
OnStar® Advisors work with law enforcement to locate and recover the user’s stolen vehicle. Once police have been notified and a report filed, OnStar can begin assisting them to recover the vehicle. See some of the key features employed by Stolen Vehicle Assistance† below that help get you back behind the wheel.
THEFT ALARM NOTIFICATION
The Theft Alarm Notification function can alert members if their vehicle alarm sounds.
REMOTE IGNITION BLOCK
The Remote Ignition Block feature can be activated to stop your vehicle’s engine from starting once it has been turned off.
STOLEN VEHICLE SLOWDOWN
OnStar Advisors work with law enforcement to locate your vehicle once it has been confirmed as stolen. In the event of a pursuit, they can assist police by safely slowing the vehicle to a stop to apprehend the thieves and recover the vehicle.
Members can call 1.888.4ONSTAR to report their vehicle as stolen and begin the process of recovery through Stolen Vehicle Assistance once they have filed a police report. You will be contacted by law enforcement or OnStar with updates on the status of the vehicle recovery.
Stolen Vehicle Assistance is available with all OnStar select plans (Premium; Essentials; and Safety & Security).
For your security, please don’t include personal info such as phone number, address or credit card details.
RELATED LINKS AND RESOURCES
Q&As
How can I manage my OnStar service?
You can manage your account online by signing into your GM Account, pushing the blue OnStar button in your vehicle and speaking with an Advisor, or calling 1.888.4ONSTAR (1.888.466.7827).
Will OnStar provide me with my stolen vehicle’s location?
No. For your safety, location information is only provided to law enforcement. We will keep you updated on the progress of your vehicle’s recovery as often as possible.
Does Stolen Vehicle Slowdown or Remote Ignition Block have negative effects on my engine?
No. These services do not harm your vehicle’s engine.
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