Canceling ACH Transfer
If your business circ*mstances around a transaction you initiated, changes, you can cancel your pending ACH transaction. However, ACH transactions can't be canceled if the transaction is already completed.
How to cancel a pending ACH transfer from your Banking dashboard.
Go to “Pending Transactions” on the Banking dashboard, then expand the transaction by clicking on the down arrow on the right side of the transactions.
Then click “Cancel Transaction” and confirm the cancellation.
You'll see a quick message confirming the transaction was canceled.
Canceling Wire transfer
You cannot reverse or cancel a wire transfer once you have initiated it.
If you run into issues, please contact us at MoneySupport@zenbusiness.com or 844-493-6249 asap to cancel an ACH transfer.
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