Support Center | Kraken (2024)

What is a Master Key?

A Master Key is an additional password that allows you to:

Prevent an unwanted password reset, even if your email account is compromised(If enabled, the Master Key is required to reset your Kraken sign-In password).
Bypass sign-in Two-factor Authentication (2FA) if you lose access to it (for this reason, sign-in 2FA and Master Key should always be kept separate).
Turn off the Global Settings Lock (GSL) immediately if enabled on your account.

Note: Master Key should not be confused with sign-in Two-factor Authentication (2FA).

We recommend setting up a Master Key in combination with other security features.

What methods are available to use as your Master Key?

Hardware Security Key(most secure)A USB device that you insert into your computer which generates a unique passcode every time you touch or tap the device. This unique passcode would be, in this case, your Master Key and it would change with every use.
Authenticator app(moderately secure)Usually installed on a smartphone and generates a 6-8 digit passcode every 30 seconds. As with a Hardware Security Key, this unique passcode would be your Master Key and would change with each use.
Static password (least secure; not recommended) To be used if you want your Master Key to be a text password of your choice. As a static password does not change with each use, it’s less secure than the other options and should be long and complex enough not to be guessed.

How do I set up a Master Key?

On Kraken Classic:

Sign in to your Kraken account.
Click on your namein the upper-right corner of the page.
Click on Security.
Click on 2FA Settings.
Click the On/Off toggle in the Master Key section and choose the method you want to use.

On Kraken Pro:

Sign in to your Kraken account.
Click on your name in the upper-right corner of the page.
Click on Settings.
Click on the Security tab.
Click the On/Off toggle in the Master Key section and choose the method you want to use.

You can not set up a Master Key on the Kraken interface. Which Kraken interface am I on?

REMINDER

The Master Key should be kept separate from account sign-in information or any other 2FAs, as storing this information together would create a security threat to your account.

For example, if you use a Hardware Security Key for sign-in 2FA, we advise to then use an authenticator app or a different Hardware Security Key for the Master Key.

FAQs

Is Kraken legal in the US? ›

In February 2023, the Securities and Exchange Commission (SEC) categorized Kraken's staking service as an illegal sale of securities.

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How long does Kraken support take? ›

“Kraken's support team is the best in the industry.

Issues that take weeks to solve on other exchanges are usually solved within 24 hours by your support team.”

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What is the email support for Kraken? ›

To continue, send an encrypted email to support@kraken.com using the public key of support@kraken.com.

What is the phone number for Kraken digital asset exchange? ›

Support

From the United States:	From the United Kingdom:	From the European Union:
English: +1 888 837 8818 Spanish: +1 507 620 5998 French: +1 888 874 3480	English: +44 808 501 5031 Spanish: +44 808 175 3474 French: +44 808 175 3125	English: +353 1 223 8162 Spanish: +353 1 230 8320 French: +353 1230 8558

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Does Kraken report to IRS? ›

Yes, Kraken reports to the IRS. If you're a US resident and you earn more than $600 in income via Kraken (from staking rewards and so on), Kraken will issue you a 1099-MISC Form.

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Is Kraken shut down? ›

Kraken To Pay $30 Million, Shut Down US Staking Business In SEC Settlement. Cryptocurrency exchange Kraken has agreed to pay $30 million in penalties and shut down its staking business in a settlement with the U.S. Securities and Exchange Commission Thursday.

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Why can't i withdraw money from Kraken? ›

Certain instant purchases, such as first time ACH Online Banking, debit or credit card or digital wallet purchases, will trigger a withdrawal hold for up to 72 hours. Withdrawal holds may also be triggered by deposits from certain banks as well as security reasons.

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Which bank does Kraken use? ›

MVB Bank funding method supports domestic USD deposits and withdrawals via Fedwire. To use MVB Bank your Kraken account must be associated with a US (except Texas) address. Before you deposit or withdraw with MVB bank, please review our article for additional requirements.

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Can you withdraw USD from Kraken? ›

Step-by-step withdrawal instructions

Sign into your account at https://www.kraken.com. SynapseFi funding is not supported on the mobile apps. Navigate to Funding at the top of the page. Click the Withdraw button and use the Search bar to find US Dollar (USD).

Is Kraken under investigation? ›

Federal agents were investigating Jesse Powell, the founder of the crypto exchange Kraken, over claims that he hacked and cyber-stalked a nonprofit arts group. David Yaffe-Bellany and Ryan Mac have reported on the crypto exchange Kraken and its founder, Jesse Powell, since last year.

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Does Kraken have live chat support? ›

Our mission at Kraken is to provide an exceptional cryptocurrency exchange experience for all of our clients. In service of that, our always-on live chat and extensive Help Center resolve issues efficiently around the clock.

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Is Kraken support 24 7? ›

Kraken offers 24/7 access to our dedicated Institutional Relationships and Account Management teams via email, phone, or a preferred encrypted messaging service.

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Where is Kraken headquarters in the US? ›

Kraken is headquartered in San Francisco, 237 Kearny St #102, United States, and has 6 office locations.

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How do I get money out of my Kraken account? ›

Withdrawal instructions:

Sign in to your Kraken account and click the Withdraw button. ...
Ensure you are on the Withdraw tab in the new page. ...
The first dropdown will be pre populated with your available cash. ...
Under the Withdrawal Type dropdown select a Funding Provider. ...
Add a new bank account. ...
Request a withdrawal.

How do I call my Kraken? ›

Spawn Kraken Cheat Code You can use this Cheat Code to spawn the Kraken in Grand Theft Auto V: Phone Cheat 1-999-282-2537 [1-999-BUBBLES]

Can I withdraw USD from Kraken? ›

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How do I withdraw from Kraken USA? ›

Sign in to your Kraken account and click the Withdraw button. You can also navigate to the Withdraw page by clicking on Transfer on the left hand side of your home page. Ensure you are on the Withdraw tab in the new page. You can confirm that you are on the Withdraw tab by checking the tabs under the Transfer header.

Is Kraken a US bank? ›

Now we're blazing a new trail by opening a Wyoming-based crypto bank. We were calling it Kraken Financial, but due to overwhelming demand, it will be known as Kraken Bank. We're the first (ever) crypto company to be awarded a U.S. state banking charter.

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Is Kraken USD safe? ›

Aside from trading cryptocurrencies, you can also exchange your fiat currency into one of six other supported fiat currencies. Secure and trustworthy platform. Kraken is the industry leader in terms of crypto security.

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