- Disclaimers
- [1] Without prejudice to any legal (statutory) rights to which you may be entitled under your local law, Microsoft Limited Hardware Warranty covers your device for one year from the date of original purchase from Microsoft or an authorized reseller. Restrictions apply. Please refer toMicrosoft Limited Hardware Warranty & Agreement.
- [2] Additional extended coverage for mechanical breakdown and accidental damage from handling is available through the purchase of Microsoft protection plans. If the plan provides additional Mechanical Breakdown coverage, that coverage begins upon expiration of the manufacturer’s original warranty and continues for the remainder of the term shown on the Holder’s Proof of Purchase. Accidental damage from handling begins immediately upon purchase. Restrictions apply, for all Protection Plans, please reference theterms and conditionsfor the limit of liability and the applicable exclusions of the Protection Plan.
- [3] With Advanced Exchange Service (AES) Microsoft will ship a replacement device to you in advance of receipt of an eligible and covered device when you submit a service request for an eligible Microsoft Surface for Business device. Advanced Exchange Service is available at no additional charge with the Microsoft Limited Hardware Warranty for the following business devices: Surface Laptop 2, Surface Laptop 3, Surface Laptop 4, Surface Laptop 5, Surface Laptop Go, Surface Laptop Go 2, Surface Go 2, Surface Go 3, Surface Book 3, Surface Pro 6, Surface Pro 7, Surface Pro 7+, Surface Pro 8, Surface Pro X, Surface Pro 9, and Surface Laptop Studio or when purchased with a commercial Microsoft Protection Plan.
Advanced Exchange is only available in supported markets. Restrictions apply. See Surface for Business warranty page for AES terms and conditions and list of supported markets.
- [4] Next Business Day Replacement claims authorization must be fulfilled prior to the applicable cut-off period to benefit from this service. In addition, the Next Day Business Replacement service is only valid from Monday through Friday, excluding standard public holidays.
- [5] Solid State Drive (SSD) Retention permits customers the option to retain their removable SSD during service events at no additional charge. SSD Retention is only available on Microsoft Surface devices in which the SSD is marketed as removable per the technical specifications on the product’s description page. Microsoft recommends that only technically inclined individuals with the knowledge, experience, and required tools perform the SSD removal following Microsoft’s instructions. Opening and/or repairing your device can present electric shock, device damage, fire and personal injury risks, and other hazards. Use caution if undertaking do-it-yourself repairs. Further, any resulting damage to the device or component will not be covered under the Microsoft Limited Hardware warranty or Protection Plans.
- [6] Repairing your device with areplacement component does not impact Microsoft’s Limited Warranty, however any damage to the device resulting from a repair performed by someone other than Microsoft or an Authorized Service Provider will not be covered under Microsoft’s warranty or protection plan.
- [7] Components are replaceable on site by a skilled technician using Microsoft tools and following a Microsoft Service Guide. Opening or repairing your device can present various risks, such as electric shock, device damage, fire and personal injury risks, and other hazards. Use caution if undertaking do-it-yourself repairs. Furthermore, any resulting damage caused will not be covered under Microsoft’s Limited Hardware Warranty or a protection plan. See Microsoft Service Guides atmicrosoft.com/download/100440.
- [8] For more information, seeaka.ms/SurfaceBizASPs.
- Footers
- Coverage is provided and administered by Northcoast Warranty Services, Inc. except as otherwise specified in the service plan. In FL: coverage is provided by Technology Insurance Company, Inc. (as obligor), 59 Maiden Ln., 43rd Fl., NY, NY 10038, Lic. #03605. In TX: the Protection Plan Administrator Lic. # is 651. None of the aforementioned parties are affiliated with any manufacturer.
- Footnotes
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Microsoft Protection Plans must be purchased for the device within 45 days of the original device purchase.
For all Protection Plans, please reference theT&Csfor the limit of liability and the applicable exclusions of the Protection Plan.
Microsoft Extended Hardware Service, Microsoft Extended Hardware Service Plus, Microsoft Complete for Business, and Microsoft Complete for Business Plus – These Protection Plans are classified as a service contract per local regulations.
- Disclosures
- Standard USA Obligor/Administrator disclosure block statement: "This information is provided for summary purposes only. Terms and conditions apply; visithereto review the Extended Hardware Service, Extended Hardware Service Plus, Complete for Business, and Complete for Business Plus service contract.”
