FAQs
Why is my Tango gift card not working? ›
If you encounter an error when redeeming your card, this is typically the result of issues with cutting and pasting the code. Be sure there are no extra spaces added when entering the code into the retailer's activation field. If you need help, contact us.
How do I contact Tango card? ›Contact the Tango support team using the chat window on the lower right side of your screen or by calling 877.558. 2646 from 6:00 am to 5:00 pm Pacific Time Mon-Fri.
Is Tangocard.com reliable? ›If you landed here, chances are you've received a Tango card and are wondering whether it's real or not. The great news is, yes, Tango digital gift cards, physical gift cards, prepaid cards, and payments are valid. However, anytime you receive a reward or incentive, it's good to be alert.
Is the tango card down? ›Tango Card is currently operational. In the last 24 hours, there were 0 outages reported.
Why won t my gift card work even though I have money? ›The most common reasons are that the card hasn't been activated, the cashier is running the wrong type of transaction, the dollar amount being charged is greater than the card's balance or the credit card processing machine is bumping up the charge amount to either place a hold on the card or to allow for a gratuity.
Why does my gift card keep failing? ›Your physical card has not been activated. (Note: Virtual cards do not require activation.) The card has expired. Insufficient funds are available on your card to cover the purchase, which may be influenced by a pre-authorization charge.
How do I email Tango support? ›Then please contact us at support@tango.us with assistance in moving over your content. We will need you to share: the old login username (email) from which you would like to transfer content.
How do you chat on Tango? ›Tap “New Call.” This link is at the top of the screen. Find the contact you want to call. Scroll through the list of contacts until you find the name of the person with whom you'd like to video chat. If you don't see the video camera icon, this person has not yet set up their Tango account.
Does spot and tango have a phone number? ›How can we help? If you weren't able to find your answer, you can email us at care@spotandtango.com or text/call us at (718) 514-6292.
Is Tango a good site? ›Tango has an overall rating of 4.8 out 5 stars based on 487 user reviews on Capterra.
Do Tango cards expire? ›
Your gift cards will never expire once you have clicked on the link sent by Tango card.
Is tango payment safe? ›When you purchase a paid Tango subscription, your credit card data is not transmitted through nor stored on our system. We use Stripe, a company dedicated to this task. Stripe is certified to PCI Service Provider Level 1. For more information about Stripe's security practices, see here.
How do I email tango card customer service? ›Please contact Tango Support at 1-877-558-2646 or at cs@tangocard.com.
Is the Tango app down? ›User reports indicate no current problems at Tango
Tango is a mobile messaging app that lets users send and receive text messages and pictures and place voice and video calls.
Tango Card is an email gift card that can be used to pay research subjects. Internet access will be needed by the research subject to redeem gift card(s). The subject can choose to purchase gift card(s) from a variety of vendors online.
Why is my active gift card not working? ›Your gift card has expired. Gift cards have a 36 month expiry, which can be calculated 36 months from the date of issue, or you can see the expiry within the Check Balance section of our site. The retailer you have tried to use your gift card at is not a participating retailer with The Active Card.
What to do if your gift card code doesn t work? ›Make sure you enter the code correctly. Don't use spaces or dashes when you enter the code, and check that you input the correct letters. If it still doesn't work, your gift card may not be activated. Some gift cards bought at physical stores must be activated by the seller when they're purchased.
What can I do if my gift card is not activated? ›Card is not activated
If you see a message that says that your card has not been properly activated, it might not have been activated by the retailer who sold the card. The best option is to go back to the retailer and try to resolve it with them.
This may involve calling a phone number, visiting a website, or providing the card's activation code to the retailer in some other way. 3. If you are activating a gift card in-store, take it to the checkout counter and ask the cashier to activate it.