TDS holds my deposit. How do I get my deposit back? (2024)

Please note that if your landlord or agent holds your deposit, your deposit may be protected with our Insured scheme. Please go toTDS Insuredfor information about our Insured scheme. You will have a reference number in the format 7sgjw2 if your deposit is protected with our Insured scheme.

If TDS holds your deposit it is protected using ourcustodial scheme and thefollowing information will apply. You will have a reference number in the format EW00000000 if your deposit is protected with our Custodial scheme.

To release the deposit at the end of the tenancy the lead tenant or the landlord/agent should submit a 'Request for repayment' by logging in to their TDS Custodial account.

1. Go to the deposit summary and click 'Request repayment of deposit.'
2. Tell us how much of the deposit each party should receive.
3. We will notify the other party of your request and invite them to respond.
4. If the other party agrees with the request we will repay the deposit.

If the other party does not agree to the request they will be given the opportunity to raise a dispute and use the Dispute Resolution Mechanism to decide how the deposit should be divided.

For a screen-by-screen guide on the repayment process, please click on the button below.

Repayment guide

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