The evolution of digital and mobile wallets (2024)

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Blogs > What are digital and mobile wallets? Your need-to-know guide

22 July –

Payments

From vending machines in Helsinki to billion-user super apps. Digital wallets have come a long way, and the future looks bright

Alexander Hamilton

4 min

The evolution of digital and mobile wallets (3)

The evolution of digital and mobile wallets (4)

When did digital wallets start?

The history of digital wallets is older than you think. Coca-Cola deployed arguably the first solution to appear close to a digital wallet in 1997. The soft drinks company installed two vending machines in Helsinki, Finland, which accepted payment by text message.

Two years later PayPal launched its electronic money transfer services to handle the buying and selling of goods over the internet. Unlike competitors Beenz and Floonz, PayPal decided against launching its own online currency and instead focused on accepting fiat money.

2003 and 2007 saw the launch of Alibaba’s Alipay and Kenya’s M-Pesa, respectively. Both offered payment options through mobile phones or mobile devices. M-Pesa has 37 million customers across Africa, and Alipay has 1.3 billion users.

What was the first digital wallet?

Was Apple Pay the first digital wallet? Not quite. Google is often cited as the company to offer the first digital wallet. In 2011 it launched Google Wallet (now known as Google Pay Send and part of Google Pay). Ahead of its time, it saw use on only one phone model and only with Mastercards issued by Citibank.

In 2013 Google integrated Google Wallet with its email client Gmail. This allowed users to send money through attachments. The physical Google Wallet Card followed this, enabling cash withdrawal from ATMs or payment terminals, and use as a debit card.

Has technology that digital and mobile wallets use changed?

Today, most forward-looking digital wallets are powered by the cloud. Cloud technology is a positive enabler for digital wallet technology. It has inbuilt security, can provide on-demand scalability, and perform intense processing.

A cloud wallet entails the storage of credit cards, vouchers, travel documents, and even medical information, off-site. Its storage by a cloud provider means these important aspects of your life are ready to be used 24/7, without having to trawl through computer folders or search cupboards at home.

The cloud wallet can facilitate digital, electronic payments anywhere in the world using near-field communication (NFC) technology. This can be seen in action with Google Pay, Apple Pay, and Samsung Pay wallets, which many customers use to pay in-store. Digital wallet usage has exploded in recent years. As many as 75% of consumers now use one.

Not only that, the cloud can act as a great baseline for the development of cloud crypto wallets, or token wallets on a blockchain. Its ability to provide extensive security, safe data storage, and enhanced data processing can underpin a successful and effective solution.

What does the future hold for digital wallets?

Digital wallets, while increasing in popularity, are the realm of fintech and technology firms. 67% of senior bankers say these two sectors dominate the market right now. Yet financial institutions are increasingly seeing digital wallets as a method of effective customer capture.

Experts predict that the future of wallets and tokenisation will continue to see user uptake across multiple verticals. This will result in the creation of “super wallets” containing more than just financial accounts, but information fundamental to a person’s identity and livelihood. It could be mortgage details, utility information, voter ID, and more.

Alipay and WeChat are already ahead of the market in this regard, with both offering messaging, grocery services, insurance, stocks, and more as well as payment via QR codes. UK fintech Revolut is moving down a similar path, with multiple channels including cryptocurrency. PayPal, a pioneer in the early days of wallets, has implemented a series of new features including loyalty programmes, buy now pay later (BNPL), gift cards, shopping, and bill management.

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FAQs

What is the history of digital wallet? ›

When did digital wallets start? The history of digital wallets is older than you think. Coca-Cola deployed arguably the first solution to appear close to a digital wallet in 1997. The soft drinks company installed two vending machines in Helsinki, Finland, which accepted payment by text message.

What is the difference between a mobile wallet and a digital wallet? ›

Though digital wallets and mobile wallets are very similar, they aren't the same. Digital wallets are typically meant for online transactions, whereas mobile wallets are tied to a smartphone or wearable device. Both connect to bank accounts and credit cards for purchasing on the go.

Why are digital wallets becoming more popular? ›

Digital wallets have grown in popularity as consumers have become accustomed to the convenience and flexibility of contactless payments. Forbes recently reported that 53% of consumers now use digital wallets more often than traditional payment methods.

Is digital wallet the future? ›

Digital wallets are rapidly becoming an essential component of the global payments ecosystem, driven by technological advancements and changing consumer behaviors. As they continue to evolve, digital wallets will likely integrate more seamlessly with emerging technologies and expand their reach into new markets.

What is the brief history of wallet? ›

Wallets were developed after the introduction of paper currency to the West in the 1600s. (The first paper currency was introduced in the New World by the Massachusetts Bay Colony in 1690.) Prior to the introduction of paper currency, coin purses (usually simple drawstring leather pouches) were used for storing coins.

Who is the founder of digital wallet? ›

Digital Wallet Corporation established in November 2014 in Tokyo, Japan. It was founded by a group of designers from Sony Corporation and professionals who developed and managed global cloud services.

What is one of the main disadvantages of using a digital wallet? ›

When using a digital wallet for payments, transaction data may be tracked, leading to privacy concerns about the security of personal information stored digitally. The idea that third parties could track and analyze your financial behavior is a significant privacy concern for many users.

What are the three types of mobile wallets? ›

Types of Mobile Wallets
  • Open wallets. An open wallet is used directly by a bank or through a third party. ...
  • Closed wallets. Closed wallets are linked to specific merchants, and users can only use the funds to make payments for transactions initiated with the specific merchant. ...
  • Semi-closed wallets.

Why not to use a digital wallet? ›

Digital wallet cons
  • Merchant availability: Your ability to use a digital wallet depends on whether a retailer offers contactless payment methods as an option.
  • User frustrations: Whether you're wearing gloves, glasses or a mask, your phone's stringent biometric ID verification features could slow your payment efforts.

Who is the target audience for digital wallets? ›

79% of Gen Z consumers are avid users of digital wallets. Digital Wallets for Millennials: Millennials are also major adopters of digital wallets, with 67% actively using them.

What problem does digital wallet solve? ›

Digital wallets allow you to pay when you're shopping using your device so that you don't need to carry your cards around. You enter and store your credit card, debit card, or bank account information and can then use your device to pay for purchases. Digital wallets can also store: Gift cards.

What is Gen Z digital wallet use? ›

Generation Z consumers in particular are making the most use of these wallets. These consumers store payment information and IDs or access information in the wallets. In fact, 10% of Gen Z say they rarely or never carry a physical wallet anymore.

What is the most popular digital wallet in the world? ›

Top 10 Best E-wallet Apps In 2024 That You Need To Know About
  • Apple Pay.
  • Google Pay.
  • PayPal.
  • Samsung Pay.
  • WeChat Pay.
  • Paytm.
  • Venmo.
  • Dwolla.
Jul 25, 2024

How do digital wallets make money? ›

A digital wallet makes money from transaction fees: deposit, withdrawal, or transfer fees. For example, for each recharge made through the digital wallet, the company receives a commission of about 2 to 3%.

What is the history of Google Wallet? ›

Google Wallet (2011) launches

The first app was released in the US only on September 19, 2011. Initially, the app only supported Mastercard cards issued by Citibank. On May 15, 2013, Google announced the integration of Google Wallet and Gmail, allowing users to send money through Gmail attachments.

What is the technology behind digital wallet? ›

You use your device's camera and the wallet's scanning system to initiate payment. Near field communication (NFC): NFC is a technology that allows two smart devices to connect and transfer information using electromagnetic signals.

What is the history of the market wallet? ›

The History

They appear in pretty much unchanged form throughout Europe, including Scandinavia, from at least the 13th century, in illuminations of monks, pilgrims, labourers and washerwomen, right on up to 20th-century photos of travelling salesmen.

What is the history of digital coins? ›

Origins of digital currencies date back to the 1990s Dot-com bubble. Another known digital currency service was Liberty Reserve, founded in 2006; it lets users convert dollars or euros to Liberty Reserve Dollars or Euros, and exchange them freely with one another at a 1% fee.

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