From the course: ITIL® Foundation 4 First Look
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The five components of the ITIL® 4 service value system
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- For service management to function properly, it needs to work as a system. ITIL 4 introduces the Service Value System, or SVS. The key inputs to this system are opportunity and demand, and the key output is value for customers and other stakeholders. The ITIL SVS describes how all the components and activities of the organization work together as a system to enable value creation. Let's have a look at the five components of the ITIL 4 Service Value System. The first component of the Service Value System are the guiding principles. The seven ITIL guiding principles are recommendations that can guide an organization in all circ*mstances regardless of changes in its goals, strategies, type of work, or management structure. Governance, the second component of the Service Value System, is the means by which an organization is directed and controlled. Governance activities enable organizations to continually align their operations with the strategic direction set by the governing body…
Contents
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Seven guiding principles of ITIL® 4
3m 18s
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The four dimensions of service management in ITIL® 4
1m 54s
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The five components of the ITIL® 4 service value system
1m 52s
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The six service value chain activities of ITIL® 4
3m 56s
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15 ITIL® 4 practices, part 1
4m 19s
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15 ITIL® 4 practices, part 2
1m 59s
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