The security certificate is not from a trusted authority (2024)

If you are trying to configure Outlook to access Exchange Server and receive the following error when you enter your username and password, it means the security certificate used on the Exchange server is probably a certificate issued by the Exchange server organization instead of one purchased from a trusted certificated authority (such as Thwathe, Verisign, etc).

There is a problem with the server's security certificate. The security certificate is not from a trusted certifying authority. Outlook is unable to connect to the server www.domain.com. (Error Code 8).

Outlook will be unable to connect to the server until you trust the issuer by installing the certificate or the certificate is replaced with a certificate purchased from a trusted authority.

Trusting the issuer is as simple as adding the certificate to the Trusted Root Certification Authorities .

To trust the issuer, you need to be able to view the certificate and install it. If the dialog Outlook presents does not include a View Certificate or the certificate does not include an Install button, try logging into OWA from a web browser.

Step 1: View the certificate:
The security certificate is not from a trusted authority (1)

Step 2: Install the certificate:

The security certificate is not from a trusted authority (2)

Step 3: Browse to select the Trusted Root Certification Authorities store:

The security certificate is not from a trusted authority (3)

If the certificate is installed on your computer but is not in Trusted Root Certification Authorities, you can move it.

To do this, press Windows key + R to open the Run command, type certmgr.msc then press Enter.

Find the certificate and drag it to the Trusted Root Certification Authorities > Certificates folder.

The security certificate is not from a trusted authority (4)

The security certificate is not from a trusted authority (2024)

FAQs

The security certificate is not from a trusted authority? ›

SSL Certificate Not Trusted Error

How do I fix an SSL certificate not trusted error? ›

How to Fix SSL Errors
  1. Make sure you have SSL installed. ...
  2. Reinstall the SSL. ...
  3. Diagnose the problem with a web SSL checker. ...
  4. Renew your SSL certificate. ...
  5. Change all URLs to HTTPS. ...
  6. Update your browser or OS version. ...
  7. Install an intermediate certificate. ...
  8. Generate a new Certificate Signing Request.

How to fix the certificate chain was issued by an authority that is not trusted? ›

The easiest solution is to append TrustServerCertificate=True to the SQL Server connection string in your ASP.NET Core application's configuration. This will tell the connection to trust the certificate presented by SQL Server without further verification.

What does it mean when a security certificate is not trusted? ›

The most common cause of a "certificate not trusted" error is that the certificate installation was not properly completed on the server (or servers) hosting the site. Use our SSL Certificate tester to check for this issue. In the tester, an incomplete installation shows one certificate file and a broken red chain.

How do I make my security certificate trusted? ›

For Windows:
  1. Double-click on your CA certificate, a window opens, and select Install Certificate.
  2. Select Current user Store Location.
  3. Select the Trusted Root Certification Authorities under the Certificate Store.
  4. Select Yes on the security warning tab.
Feb 29, 2024

How do I get rid of not trusted certificate? ›

Instructions for Android
  1. Open the Settings application, and select the Security option.
  2. Navigate to the Trusted Credentials.
  3. Tap on the certificate that you would like to delete.
  4. Tap Disable.

How to bypass security certificate error? ›

Chrome
  1. Right-click the Google Chrome shortcut on your desktop and select Properties.
  2. In the Target field simple append the following parameter after the quoted string: --ignore-certificate-errors.

How do I make my security certificate valid? ›

For an SSL certificate to be valid, domains need to obtain it from a certificate authority (CA). A CA is an outside organization, a trusted third party, that generates and gives out SSL certificates. The CA will also digitally sign the certificate with their own private key, allowing client devices to verify it.

How do you handle untrusted certificates? ›

Various types of SSL certificate errors are like Revoked, Self-Signed & Expired. Additionally, untrusted SSL certificates can be handled using ChromeOptions(), FirefoxOptions() & EdgeOptions() in Chrome, Firefox & Edge browsers respectively.

Why is my TLS certificate not trusted? ›

One of the most common reasons behind a TLS/SSL error is misconfiguration of your certificate during installation. If you have made any mistake during the certificate's installation, there is no way for the browser to verify your business identity properly.

How do I fix an untrusted security certificate? ›

How to Fix SSL Certificate Error
  1. Diagnose the problem with an online tool.
  2. Install an intermediate certificate on my web server.
  3. Generate a new Certificate Signing Request.
  4. Upgrade to a dedicated IP address.
  5. Get a wildcard SSL certificate.
  6. Change all URLS to HTTPS.
  7. Renew my SSL certificate.
Jul 19, 2024

How do I force Windows to trust a certificate? ›

Click Computer Configuration > Policies > Windows Settings > Security Settings > Public Key Policies > Trusted Root Certification Authorities. Select Trusted Root Certification Authorities, right click, and select Import to open the Certificate Import Wizard. Click Next on the Welcome screen.

How do I update my security certificate? ›

Steps to Renew an Expired SSL/TLS Certificate: An Easy 4 Step Process
  1. Produce a New CSR (Certificate Signing Request) Code. ...
  2. Select an SSL Certificate. ...
  3. Validate Renewal SSL. ...
  4. Install the SSL Certificate on Your Server.

How do I fix SSL certificate error in Chrome? ›

DIY: Easily Fix ERR_SSL_PROTOCOL_ERROR on Chrome
  1. Set correct system date, time & region. ...
  2. Clear Chrome's cache and cookies. ...
  3. Disable QUIC Protocol. ...
  4. Disable extensions. ...
  5. Remove your system's hosts file. ...
  6. Clear SSL State. ...
  7. Lower your internet security and privacy level. ...
  8. Disable your security tools for a moment.

Why do I keep getting an SSL error? ›

Incorrect SSL/TLS configuration on the server is a common cause of SSL errors. This can include using outdated protocols or cipher suites that are no longer supported by modern browsers. Updating the server's SSL/TLS settings to use secure and up-to-date configurations can resolve these issues.

How do you bypass SSL certificate verification? ›

The curl command provides the -k or –insecure option to disable SSL certificate verification. This allows curl to perform “insecure” SSL connections and transfers without checking the authenticity of the SSL certificate presented by the server.

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