FAQs
The payment was declined when your payment gateway attempted to process it. We recommend contacting the cardholder to see if there's an issue with the card before trying the payment again.
How to fix a transaction error? ›
Try the following:
- Check to find if your payment method is up to date. ...
- Make sure you have enough money in your account for the purchase.
- If you're still having issues, contact your bank to find if there's a problem with your account.
- Try making the purchase again with a different payment method.
What does it mean when it says transaction error? ›
The payment was declined when your payment gateway attempted to process it. We recommend contacting the cardholder to see if there's an issue with the card before trying the payment again.
How to fix error your transaction cannot be completed? ›
To fix these errors, try the following steps:
- Make sure your card & address information is up to date. ...
- Submit any extra information that is requested. ...
- Check you have sufficient funds for the purchase. ...
- Contact your bank or card issuer. ...
- If you see "Your payment was declined due to an issue with your account"
How to fix general transaction error? ›
How to Troubleshoot Transaction Errors
- Confirm that the card's information is correct and up to date.
- Force the Google Play Store to stop and clear its cache and data. ...
- Resolve a specific error code or message. ...
- Use a different payment method. ...
- Contact Google Play Support. ...
- Additional Resources.
What are transaction errors? ›
What does 'Transaction Error' mean? This is an error sent by the bank or processor if a transaction cannot be successfully completed at that particular time.
Why is my transaction being declined? ›
A credit card decline is when a credit card payment isn't authorized or accepted. There are a few reasons why a customer's card might not work – whether their card has expired, they've spent too much on it, or the issuing bank thinks there might be suspicious activity, among other reasons.
Why won t my transaction go through? ›
When a payment fails, it is likely due to filters the bank applies to certain transactions made online, or amount limitations applied to the card. If your payment is being rejected, please reach out to your bank to get additional information.
How do I recover a payment made in error? ›
If your bank can't get your money back, you can make a request in writing to obtain the details of the person you accidentally made the payment to. Once you have the recipient's details, you can contact them directly and ask them to return your money. If they continue to refuse, you can take legal action against them.
Why does my transaction keep failing? ›
What causes payment failure? Failed payments can occur from both the merchant's end and the customer's end. A customer will often experience payment failure due to a faulty internet connection, entering incorrect payment details, or because there is not enough money in their account to cover the payment..
Errors like inaccurate card numbers, an incorrectly-entered expiration date, or a wrong billing address can cause issues during payment. Misconfigured Gateway: For payments to process, payment gateways must be implemented and configured correctly.
How do I fix declined transactions? ›
What should I do if my card is declined? First, and obviously, check that you entered your information accurately. If there's still a problem, contact the customer service number for the bank or credit union that gave you the card.
Why my online transaction failed? ›
Accurate data entry is crucial for online payments. Mismatched or incorrect information, such as a wrong card number, expiry date, or CVV, can lead to transaction failures. To prevent this, businesses should implement data validation checks and provide clear instructions to customers during the payment process.
Why am I getting a transaction error? ›
your card is not activated for online/international payments, your card does not allow recurring payments, your credit card limit has been exceeded, your billing details do not match your card billing address.
How do I correct a wrong transaction? ›
If you have made the wrong transaction then immediately inform the bank and its concerned manager. You must know that if the account number mentioned by you does not exist then your money will automatically be transferred into your account. In case the account number exists, you will have to take an immediate action.
Why is my transaction not allowed? ›
The message Transaction Not Allowed indicates a rejection on the side of the credit card provider for unspecified reasons. It doesn't necessarily mean that there is an issue with the card, but it does indicate that the bank will not approve this transaction. You will need to contact your bank for more information.