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ReneeBrooklyn, NY
Customer Service
Reviewed Aug. 30, 2024
They took my of 3100 then made up a story about 25% fee and was told so you would only get a refund of 516 that I never received. I have been getting the runaround since. They always say we get the person In charge of the account to call and they never do or when they do they say we going to take care of it with no results and no refund.
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UlrikaNew York, NY
Process
Reviewed April 17, 2024
UnitedSettlement delivered top-notch, friendly, and professional service, attentively guiding me through the process. Thanks to their support and negotiations, I've achieved freedom from debt—such a relief!
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ThomasSeattle, WA
Customer ServiceStaffTransparency
Reviewed March 29, 2024
So where do I start. I’m at almost 3 years of paying. Started off with 3 credit cards, after a year I got a notice that said they couldn’t settle one of the credit cards because of the state that it was in. Which was Washington state. So down to 2. They got those settled, and after I had paid both of them half way off, the company's payments stopped going through for one of them. The bank canceled the contract, and I have spent the last 8 months calling them to figure out the next plan. I’m 2 payments away from being done and have called probably 30 times.
Every single time I talk to a new person, and eventually it got escalated to a guy named Vin. He then emailed me back and forth for a few months and promised me I wasn’t going to have to pay any more money, and then ghosted a few months ago. So now I’m still trying to get one of the cards settled when I’m supposed to be done with the plan. Save your money and stress and just deal with the credit company yourself. The communication with this company is absolutely terrible. At this point I’m going to have 1 of 3 cards settled at a discount. The other is going to be full price.
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ALong Beach, NY
Verified purchase
Customer ServicePriceStaffProcess
Reviewed Sept. 10, 2023
I'm actively enrolled in United Debt Settlement. The enrollment process involved me sharing lines of credit that had opened and signing some things. The program broke down payments. They first collected everything into one payment that I pay altogether, and then also has made it more spread out over time without collecting too much more interest that would have me paying forever. If I am having trouble making a payment or if I need to change things, I call them up and they're able to try to work with me and break down payments differently. Everyone's very friendly and somewhat knowledgeable. If they don't know all the answers, they seem eager and willing to go figure out the answer for you as to the issue at hand. They will find out the answer and work with me the best they can to make it work for me. I was trying to get the best deal when they're actively trying to negotiate with the debtors.
Now that I am paying down the last of the debt that I owe, I hope there was a way to bring the negotiation back to the table somehow. Other than that, the quality of the service is good. It has provided me the structure to see the light at the end of the tunnel. United Debt is a good program to get into if you have a long-term goal of getting rid of debt and are okay with bottoming out your credit for a little while.
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Response from United Debt Settlement
Hi Amanda,
It's great to hear that you've had a positive experience with United Debt Settlement and that we have been responsive to your needs throughout your enrollment in the program.
The way we brake down your payments into one manageable sum and spread it out over time while minimizing additional interest is a thoughtful approach to helping you become debt-free without prolonged financial burden.
It's reassuring to know that our customer service team is friendly and willing to assist, even if they don't have all the answers immediately. Our commitment to finding solutions and working with you to achieve the best possible outcome in debt negotiations is a valuable aspect of our service.
Keep up the good work in pursuing the best deal with their help, and it's encouraging to hear that United Debt Settlement is making a positive impact on your financial journey.
ChristopherRose City, TX
Verified purchase
PriceStaff
Reviewed Sept. 8, 2023
United Debt Settlement was the first one to be most hands-on. They helped me get it back on track financial-wise. And they also helped me settle with my credit card that had outrageous interest. The rep was very customer friendly, quick turnaround time on anything I needed. They matched to what I was able to afford at the time. And even though I've had additional settlements come up simultaneously, they were still able to work within my means. It has been all a good experience. I utilize credit cards less, made better financial decisions than I did when I was younger.
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Response from United Debt Settlement
Hi Christopher,
It's fantastic to hear about your positive experience with United Debt Settlement! It sounds like we played a pivotal role in helping you regain control of your finances and settle your credit card debt with outrageous interest rates. Our hands-on approach, customer-friendly representatives, and quick turnaround time clearly made a significant difference in your financial journey.
Your commitment to utilizing credit cards less and making better financial decisions is commendable. It's clear that you've learned valuable lessons and have taken proactive steps toward a more stable financial future. Keep up the great work, and thank you for sharing your positive experience with United Debt Settlement!
ShawnFrisco, TX
Verified purchase
PriceOnline & AppProcess
Reviewed Aug. 20, 2023
I called United Debt Settlement. They went through the whole process of everything they do. They talked about what they charge and how they do it based on their income and whatever your debt is. It was simple and straightforward. You pay them a monthly fee, and then they put your money in escrow. Then they negotiate the settlement fees with the other companies. Based on the settlement agreement, they pay them off. I'm pretty much done with them and it's already been effective. There was a time period that their website was down for about a month. But they let me know it was down.
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Response from United Debt Settlement
Hi Shawn,
It sounds like your experience with United Debt Settlement was characterized by transparency and simplicity, which is essential when dealing with financial matters. Their clear explanation of the process, including the breakdown of our fees and how they manage your debt, helps build trust and understanding between you and the company.
The method of putting your money in escrow and negotiating settlement fees on your behalf showcases a systematic approach to resolving your debt situation. It's great to hear that you're nearing the end of your journey and that you're already seeing effective results from our combined efforts.
While the temporary website downtime might have been a minor inconvenience, it's a positive sign that they promptly informed you about the situation. Effective communication like this ensures that you're kept informed and demonstrates their commitment to maintaining a smooth and reliable service.
Overall, it sounds like you've had a positive experience with United Debt Settlement, and you're on your way to achieving your financial goals with our combined assistance. Your story serves as a reminder of the importance of working with reputable professionals who communicate openly and deliver on our promises. If you have any more updates or financial achievements in the future, feel free to share!
TylerHighlands Ranch, CO
Verified purchase
Customer ServiceStaff
Reviewed Aug. 19, 2023
The guy that I originally talked to from United Debt Settlement was very understanding and patient. I had $20,000 of credit card debt after my divorce. I was just looking to get rid of it as easy and as cheap as possible. United Debt Settlement gave me the best advice, which was just to hold off on the debt consolidation and get all that squared away because my credit will go down until it goes back up. Three months went by, and he didn't even call me once. After I got everything sorted out, I reached back out to the guy that originally called me and gave me all the advice. Then I set it all up and signed up that day. United Debt Settlement was able to help out. It was like a permanent payment plan and then 0% interest. They let me choose what day works best for me and I chose once a month on the same date, which is the 1st. I have it on an automatic payment system and I'm about 75% done.
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Response from United Debt Settlement
Hi Tyler,
It sounds like you had a positive experience with United Debt Settlement, and it's great to hear that we provided you with understanding and patient guidance throughout your debt consolidation journey. Dealing with credit card debt after a significant life event like a divorce can be challenging, and it's admirable that you sought a solution to manage your financial situation efficiently.
The advice to wait and get things sorted out before pursuing debt consolidation was clearly valuable, as it allowed you to make a more informed decision. It's also evident that their approach aligned with your best interests, given the positive impact it had on your credit score over time.
Choosing a payment plan that suited your preferences, like the monthly automatic payment on the 1st of each month, demonstrates how United Debt Settlement worked with you to create a manageable and convenient arrangement. Reaching the 75% mark in your journey shows your dedication and discipline in following through with the plan.
Keep up the excellent progress, and as you approach the final stages of your debt repayment, you're getting closer to achieving your goal of financial freedom. Your experience is a reminder that seeking professional guidance and making well-informed choices can lead to positive outcomes in managing your finances. If you have any other financial aspirations or need further assistance, don't hesitate to reach out.
GardnerBessemer, AL
Verified purchase
Reviewed Aug. 19, 2023
I wanted to consolidate all my finances. I really want to have all this debt behind me before I retire. I made a phone call to United Debt Settlement and I told them all my debt that I wanted to put in the program. They told me the amount that they were gonna take out of my checking account each month. It sounded sufficient enough for me to pay off my debt over so many years so I went for it. I've been all right with them ever since. In May, I should be in my last payment. It's been a long road of four years. United Debt Settlement got my back covered. I've been keeping honest with them, paying them before the time, and doing all the things I need to do. Everything was pretty good.
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Response from United Debt Settlement
Hi Cole,
It's fantastic to hear that you've taken proactive steps towards managing your finances and working towards a debt-free future. Consolidating your finances and having a clear plan in place is a commendable decision, especially as you approach retirement. It sounds like United Debt Settlement has been a reliable partner on this journey, helping you create a manageable repayment plan and guiding you throughout the process.
Completing your debt payments in May and ending a four-year journey must feel incredibly satisfying. Your commitment to honesty and responsibility by making payments ahead of time reflects your dedication to achieving your financial goals. Keep up the great work, and as you continue down this path, you'll likely find even more peace of mind and stability in your financial situation. Your success story is an inspiration to others who may be facing similar challenges. If you have any further financial goals or questions, don't hesitate to seek advice and keep making informed choices.
RichardStanton, TX
Verified purchase
Reviewed Aug. 17, 2023
Working with United Debt was really easy. I called them up. They gave me their spiel and they told me what they were gonna do. Then I still wasn't sure about doing it. I was talking to their guy. He said, “I’ll call you back on Saturday. And if you wanna do it, that's fine. If not, that's fine. No pressure, no rush, no worries.” So far, everything's great. They pay back what the creditors will take for a minimum, and I haven't really had a hard time at all paying United Debt Settlement to get it done. It's taken a lot of the stress off. I just still struggle to sign into the website to figure out where I am in my debt payoff. It's hard to do.
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Response from United Debt Settlement
Hi Richard,
It's fantastic to hear that your experience with United Debt has been smooth and stress-relieving. The fact that we've provided you with a clear explanation of our process and given you the space to make a decision at your own pace has made the journey easier for you.
Dealing with debt can indeed be a daunting task, and it's great to know that United Debt Settlement has been able to alleviate some of the stress associated with it. Our commitment to negotiating with creditors on your behalf is clearly yielding positive results, and nothing makes us happier!
Regarding the website login issue, technology hiccups can be frustrating, but I believe a quick call to our customer support should help you resolve the sign-in problem.
All in all, it sounds like you're on a promising path towards managing and reducing your debt, thanks to your positive experience with United Debt. Remember, if you encounter any challenges along the way, our customer support will be there to guide you through. Keep up the great work and may your journey towards financial stability continue to be successful!
RaymondJacksonville, IL
Verified purchase
Customer ServiceStaff
Reviewed Aug. 2, 2023
Their customer support was good. The only time I hear from them is when they're wanting to make a settlement with somebody. They talk to them. Then they call me and tell me what the thing is. I just okay or not okay it.
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Response from United Debt Settlement
Hi Raymond,
Thank you for the kind words. We are here to help. Count on us to be available anytime!
