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Phone number didn't transfer to new iPhone 15.
I just got my new iPhone today and followed all the steps on the screen. My phone finally finished downloading but my number did not transfer onto this phone. I also have no service so I cannot text or call anyone. How do I fix this? I still have my old SIM card but I am using the new one that came with the phone. Thank you!
- Question from Apple Community
Why are you unable to transfer phone number iPhone 15/14?
After the iPhone 14/15 setup, you may find that your phone number could not be transferred to this iPhone. It is possibly caused by the 5 primary reasons below.
- Different iCloud/Apple account:If you've synced your contacts using iCloud and utilize a different iCloud account on your new iPhone, it can hinder the contact transfer process.
- Disabled iCloud sync:If the iCloud contacts syncing option is disabled on your new iPhone, your iPhone 14/15 won’t transfer phone numberas well.
- Unstable Internet connection:If you face the phone number transferring failure again and again, probably because the connection between two devices is poor.
- Full iCloud space: Make sure that there is sufficient spacein iCloud, if there’s not enough space, then transferring iCloud data to new iPhonebecomes impossible.
- Sync with other accounts:In situations where your contacts are syncing with third-party accounts like Gmail or Yahoo instead of iCloud, the contactswill be moved to these accounts rather than your iPhone 14/15.
How to fix iPhone 14/15 phone number transfer issue
After we know the probable cause of phone number won't transfer to new iPhone issue, let’sfind a useful method below to help you fix it.
If you need a better alternative way to transfer phone numbers from old iPhone to new iPhone wirelessly, AOMEI FoneBackup for iOS will help you a lot. For more details, you can also turn to the next part.
Method 1. Check your Apple ID
When the two devices have logged in with different Apple IDs, the contacts sync won’t be successful.
Check your ID: Launch Settingsapp > Tap on your name > Then you will see your Apple ID, make sure that this account is the one you logged in the old iPhone. If not, just log out and sign in with the correct account.
Method 2. Enable iCloud contacts sync
iCloud serves as a vital tool for synchronizing data across multiple iDevices, provided the sync option is enabled. If the Contacts option is disabled, it will impede the moving of any items to your new iPhone, resulting in missing contacts. To address this, ensure to verify the Contacts option status on both iPhones.
Go to Settingsappon your iPhone> Tap on your name > Select iCloud> Turn on the Contactsoption. If it is already on, toggle it off and then back on again.
Method 3. Check the Network Connection
When your Internet connection is unstable, you may also findyour phone number could not be transferred to this iPhone. Then you may need to confirm your iPhone is connected, and you can try to reset your network connection: Open Settings app > Tap General> Transfer or Reset iPhone> Reset> Reset Network Settingsto recover your network connection.
⚠️Note:
This operation will not delete any data on your iPhone, but only reset the Wi-Fi network and cellular data settings. And you'll need to re-enter the Wi-Fi password to reconnect to your network.
Method4. Verify the available storage in iCloud
Check the iCloud space by navigatingto Settings on your iPhone> Tap on your name> iCloud> Select iCloud Storage>Go to Manage Storageto view the available storage.
If your iCloud storage is full, you can use the professional tool to delete your iCloud data efficiently.
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- Easily delete, upload or download iCloud (Drive) data from PC.
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- Sync iCloud (Drive) data from one account to another in one click.
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Step 1. Launch AOMEI FoneBackup > Go to My iCloud > Log in with your Apple ID > Click Manage iCloud.
Step 2. Choose the data you need to delete > Click the Delete button to begin the task.
Method 5. Set iCloud as the default account
If you still find that iPhone 14/15 (Plus) /Pro (Max) unable to transfer phone number, it may be caused by “contacts sync with the third-party account”issue, consider setting iCloud as the default account for contact moving.
Follow these steps:Open the Contactsapp on your iPhone> TapGroupslocated at the top-left corner> Uncheck all options except for All iCloud> Tap Doneto confirm. Then your phone number will only come from your iCloud account.
Best alternative to fix when the phone number won't transfer to new iPhone
If you want to finish the process efficiently, AOMEI FoneBackup, a professional iPhone transfer software, will offer a quick and safe way for mobile users to move data between two iDevices.
?Features:
·You can use AOMEI FoneBackup to easily airdrop contacts,photos,videos,music,etc. from Android to iPhone and vice versa.
·This handy tool doesn't require a WiFi connection or consume any cellular data.
·It works well with various iOS devices, including iPhone 4 to iPhone 15, iPhone SE and iPad/Air/Pro/mini, as well as the latest iOS 18.
To get started, now you canscan the QR code to install AOMEI FoneBackupon both iPhones.
Step 1. Run AOMEI FoneBackup app on both iPhones. Choose the "Connect Device", and tap the other one from an iPhone to build a connection.
Step 2. Then select the contacts you need. Tap "Send" on your source iPhone to share the contacts and tap "Receive" on your targeted iPhone to receive them.
? Tip:For users who need to transfer all iPhone data in one click, you can use AOMEI FoneBackup's Windows version toeasily transfer data from iPhone to iPhone without iCloud(Phone Transfer > iPhone to iPhone).
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How to transfer number to new iPhone after setup [Other alternative ways]
If you don't want to rely on any third-party software to transfer contacts from iPhone to iPhone, you can use iTunes or the AirDrop feature to make it.
1. How to transfer iPhone number to new phone via iTunes
Using iTunes to move your phone number is a great solution for Windows users. And here’s how:
Step 1.Launch iTunes on your computer. Connect your previous device to the computer using a USB cable.
Step 2.Click on the iPhone icon within iTunes. Then selectInfo, enable theSync Contactscheckbox and clickSyncto move your phone number to the computer.
Step 3.Once the sync is complete, disconnect the previous device and connect your new iPhone to the computer. Navigate to Infowithin iTunes and enableSync Contacts. Finally, click Syncto import the contactsto your iPhone 14/15.
By following these steps, you can use iTunes to sync and transfer contacts from your previous iPhone to the new one.
2. How to finish new iPhone phone number transfer using AirDrop
Using AirDrop to move your phone number is also available when you are unable to transfer phone number on iPhone 15/14.
Step 1.Access the Control Center, turnon both iPhones and enable AirDrop. On the new iPhone, select Everyoneas the AirDrop visibility setting.
Step 2. Open the Contacts app on your old iPhone and select the contact you wish to send. Tap on Share Contact> AirDrop> Choose your new device. Then you will receive the contact on youriPhone14/15.
Step 3. Once you have successfully shared one contact, you can repeat the stepsmentionedto share the othercontacts.
Summary
In conclusion, when it comes to iPhone 14/15 unable to transfer phone numbers in your moving process, you can choose to check your iCloud account and storage, enable iCloud sync, check your Internet or change your iCloud/Contacts setting to make it.
And we also give you other 3 ways to complete the phone number moving process. If you also think AOMEI FoneBackup is a better transfer software than iCloud/iTunes, you can continue to explore its other functions such as moving data from iPhone to iPhone.