Transactions: some frequently asked questions (2024)

FAQs

What is a transaction question? ›

Transaction Questions are any questions you have about a transaction. They can be anything from how to classify a transaction, to whether something is a business or personal expense, to needing them to upload a receipt.

Cryptocurrency transactions are irreversible, so we can't refund any transaction once they're completed. Quickly contact [1-833-204-1879 ] your bank to cancel your card. This step will prevent others from using your card to buy cryptocurrency from MoonPay[1-833-204-1879 ] .

Due to verifications, initial transactions could take a few minutes to a few hours. Most follow-up transactions go through in around 20 minutes.

If you have an order in progress, you can use our handy transaction tracker, either via our website or in our app via the Recent activity view. You can see a preview of our tracker below. A mobile app's window that shows the transaction is completed.

There are four categories that a transaction can be categorized as: sales, purchases, receipts, and payments. Each of them involves money in some way and is recorded in your books in two locations.

Transactional surveys should follow a similar format to the relationship survey, tweaked only to make the question more specific to a recent interaction. For example: “Based on your recent experience, how likely are you to recommend us to a friend or colleague?” (with a 0-10 scale of Not Likely to Extremely Likely).

MoonPay has implemented a one-time passcode (OTP) security feature to help keep accounts secure. It works by sending you a confidential code via email or push notification that you can use to confirm your login to MoonPay. You then need to enter it on MoonPay within 5 minutes.

MoonPay USA LLC is licensed by the North Dakota Department of Financial Institutions as a money transmitter. For complaints, contact MoonPay USA LLC at 1-833-610-0735 or support@moonpay.com. File unresolved complaints with the North Dakota Department of Financial Institutions at (701) 328-9933.

MoonPay is compliant to the General Data Protection Regulation (GDPR), ensuring that all customer and employee personal information is treated with the highest level of security and in a lawful manner.

There are two types of fees you can be charged: Processing Fee - This fee covers our costs associated with payment processing. The Processing Fee may vary by product and payment method and may include an amount MoonPay pays to a third party.

What is MoonPay on my bank account? ›

MoonPay is a financial technology company that builds payment infrastructure for crypto. Here are some reasons to trust our service: Easy to use — get started and buy crypto and NFTs in minutes, no prior knowledge is needed.

Usually, this happens because of payment or account issues. If your bank says, "Your transaction has been declined", contact your bank for help. The drop may happen if there are card details, verification, address, or suspicious activity issues.

Select the cryptocurrency you'd like to sell from the drop-down menu and enter the amount you wish to trade for fiat. Enter your email address and choose between bank transfer or the credit/debit card where you'd like to receive your funds.

MoonPay, based in Miami, was founded in 2019 by Ivan Soto-Wright (CEO) and Victor Faramond (Chief Engineer, formerly CTO). Soto-Wright started his career in institutional finance before founding an AI fintech company called Saveable in 2015, which was an AI assistant intended to help users grow their wealth.

Here are some examples of these transactions: receiving cash or credit from a customer for selling them a product or service. borrowing funds from a creditor.

For example, you could define the inventory transaction reasons of Theft, Misplaced Items, and Damaged Items for classifying adjustment transactions when performing a cycle count or physical inventory count.

Examples of transactional data

Some examples include: Financial transactional data: insurance costs and claims data, or a purchase or sale; Deposits or withdrawals in case of banks. Logistical transactional data: shipping status, shipping partner data. Work-related transactional data: employee hours tracking.