Once a transfer has been confirmed via Internet Banking, we are unable to stop or cancel the payment.
If you have made a payment incorrectly, you can request a payment recall or trace on your PayID and Osko payment through Internet Banking or theBankSA App, or by contacting us.
A payment recall is where we try to get the money back in the instance where a payment has been made to the incorrect account or a duplicate payment has been made. A payment trace is where we find the account the money has been paid into in the instance where a payee says they have not received the payment.
We cannot guarantee that a payment recall will be successful as it is dependent on several factors including the receiving bank agreeing to return the funds.
After submitting a payment recall or trace request, we typically have an outcome within two weeks, although, in some cases it may take up to four weeks.
How to submit a payment recall or trace request
- Logon to Internet Banking or the BankSA App
- Click on the transaction you would like to recall or trace
- Scroll down and click on 'Report this transaction'
- Answer all the questions and when you are finished, click ‘Submit'.
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To an international account:
- Can I transfer money to an international bank account?
Yes. You can transfer to an international bank account using the 'Overseas Transfers' function, located within the Transfers, Payments & BPAY menu.
To get started, you need to apply for access to the service through Internet Banking or by completing theInternet Banking - Request to Authorise/Cancel Overseas Telegraphic Transfer Access form.
You may return the signed form via mail or fax. Please allow up to two working days for the request to be processed. Once it is processed, you will have access to this function the next time you log on to Internet Banking.
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Payments are typically processed within 1-3 business days but may take longer.
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