Travel insurance - Queensland Country Bank (2024)

We have partnered with CGU Insurance to help our Members access competitive insurance options. Through our partnership with CGU, we can help organise a Cover-More Travel Insurance policy for your next trip.

Choose your cover

Travel insurance - Queensland Country Bank (1)

Domestic Cover

Need a little extra protection for your Australian holiday? Domestic Travel Insurance plans give Australian residentscover for expenses such as lost or damaged luggage and personal effects, cancellation costs, rental car insurance excess and more.

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We can help arrange Domestic Travel Insurance for your trip, through Cover-More Travel Insurance.

Cover-More offer Domestic Comprehensive and Domestic Cancellation plans, if you’re an Australian resident travelling within Australia. Domestic travel insurance can help if something unexpected happens and you need to rearrange or cancel your trip (like if you get sick while you're away).

When you choose Domestic Comprehensive cover, your policy will include cover for:

  • Luggage and travel documents
  • Rental car insurance excess
  • Travel delays
  • Additional travel and accommodation expenses.

This cover has limits, sub-limits and exclusions, so read the Product Disclosure Statement (PDS) for full details of what’s covered.

Travel insurance - Queensland Country Bank (2)

International cover

International Travel Insurance plans help to protect your trip abroad and can provide cover for overseas emergency medical expenses, missed flight connections or travel delays, lost or stolen luggage, and so much more.

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Going overseas?

Travel more and worry less, knowing your travel insurance is sorted if things go wrong while you're away.

Cover-More’s International Travel Insurance plans give you a choice of cover options which can provide cover for overseas emergency medical expenses, personal liability, luggage and travel documents, cancellation costs and more.

Travel insurance - Queensland Country Bank (3)

Single or multi-trip options

Cover-More offer a range of plans to choose from, depending on your travel needs.

Annual multi-trip plans give you the flexibility to travel without the need to purchase a new policy for every trip.

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Cover-More offer a range of plans to suit different travel needs and budgets. Annual Multi-Trip plans give you the flexibility to travel without the need to purchase a new policy for every trip. Whether you are planning just one trip this year or several, Cover-More have a range of travel insurance plans to choose from. Cover-More’s International Comprehensive Plan and Domestic Comprehensive Plan are both available as a Single Trip or Annual Multi-Trip policy.

Travel Insurance Plan options

Annual multi-trip

Annual multi-trip plans give you the flexibility to travel without the need to purchase a new policy for every trip.

  • Gives you year round cover to destinations that are over 250 km from your home.
  • Gives you year round cover to destinations that are less than 250km from home, if your trip includes at least one night of paid accommodation (like in a hotel or Airbnb).
  • The option to select your preferred trip duration and the flexibility to take an unlimited number of trips within your annual policy period. You can choose 30, 45 or 60 days on the International Comprehensive Plan, or 15 or 30 days on the Domestic Comprehensive Plan.

Single trip

A Single Trip policy gives you insurance cover for one journey. If you don’t need cover for multiple trips in a year, consider if a Single Trip policy suits your travel needs.

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COVID-19 Cover

If you are diagnosed with COVID-19 whilst travelling, we have benefits available on our domestic and international policies including cover for overseas medical costs.

Common scenarios for COVID-19 cover will be automatically included when taking out travel insurance with Cover-More. The level of benefits included will depend on the coverage and the type of policy you decide to purchase. COVID-19 benefits may include:

  • COVID-19 cover for overseas medical costs1
  • COVID-19 cover for cancellation and amendments2
  • Cover for additional COVID-19 expenses3

To speak to us about an existing policy:

Call 1300 889 137
Email CGU_travelinsurance@covermore.com

We're here when you need us

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Emergency assistance

If you need urgent help, you can call Cover-More 24/7.

From overseas: (02) 8907 5221

From Australia: 1300 889 137

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From Australia

1300 889 137

Depending on your needs, Cover-More can help if:

  • You need to find a medical facility and/or a doctor who speaks English
  • You need to pay medical bills (if your claim is approved)
  • You’ve lost your passports, travel documents or credit cards
  • You need legal help or help getting home

Calling from overseas

Cover-More also have numbers you can call from outside Australia. If you're in:

  • New Zealand, call 0800 600 702
  • The United Kingdom, call 0800 001 5068
  • USA 833 462 8181
  • Canada 1833 511 9289
  • Any other country, call (02) 8907 5221

When you call, have your Cover-More Travel Insurance policy number handy and a phone number Cover-More can call you back on.

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Claims

It’s simple and easy to make a claim. Call Cover-More to get started.

From Australia: 1300 889 137

From overseas: (02) 8907 5221

Or lodge a claim online

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Claim online now through Cover-More’s easy, 5-step process:

  1. Describe the incident
  2. Enter your expenses or losses
  3. Upload any supporting documents
  4. Provide your bank details
  5. Review and finalise your claim

You can save and return to an incomplete claim for up to 28 days.

Once you've lodged your claim, Cover-More will update you on how it's progressing within 10 working days.

Follow up an existing claim

Log in

Cover-More understand that as a result of your incident, you might already be out of pocket. That's why Cover-More try to process claims as quickly as possible.

You'll hear from Cover-More within 10 working days from the time they receive your claim.

To check your claim's progress, log into Cover-More’s online claims centre or contact them for more details.

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Travel Advice

Dip your toe before you dive in by finding out everything you need to know before you go.

To speak to us about an existing policy

Call 1300 889 137
Email CGU_travelinsurance@covermore.com

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Travel advice for the country you're visiting

Smart Traveller website

1 Medical cover will not exceed 12 months from onset. Medical evacuation cover subject to claim approval.

2 Conditions and limits apply to COVID-19 cancellation cover. Cancellation cover applies to the International and Domestic Comprehensive policies. See the Combined FSG/PDS for more information.

3 Cover is for reasonable Additional accommodation expenses (room rate only) and Additional transport expenses. Conditions apply to COVID-19 additional expense cover. See the Combined FSG/PDS for more information.

CGU Travel Insurance is issued by Zurich Australian Insurance Limited (ABN 13 000 296 640, AFSL 232507) (ZAIL). Cover-More Insurance Services Pty Ltd (ABN 95 003 114 145, AFSL 241713) acts under a binder authority from ZAIL. Cover-More will administer the policies and arrange for the issue of insurance on behalf of ZAIL. Cover-More has authorised Australia Insurance Limited (ABN 11 000 106 722; AFSL 227681) trading as CGU Insurance to distribute the product. Queensland Country Bank Limited ABN 77 087 651 027 AFSL 244 533 distributes the product under a contract with CGU. Limits, sub-limits, exclusions, terms and conditions (including eligibility criteria) apply.

Any advice is general advice only and does not take into account your individual objectives, financial situation or needs (“your personal circ*mstances”). Before using this advice to decide whether to purchase CGU Travel Insurance, you should consider your personal circ*mstances, the Combined PDS/FSG, Product Disclosure StatementandTarget Market Determination. If you decide to purchase CGU Travel Insurance from Queensland Country Bank, they receive a commission. For more information please refer to the Combined PDS/FSG.

View the Queensland Country Bank Financial Services Guide.

Travel insurance - Queensland Country Bank (2024)

FAQs

Does travel insurance actually pay out? ›

Offered as an add-on to many insurance policies, this coverage lets you cancel your trip for a reason not covered within a typical trip cancellation benefit. If you need to use this coverage, you'll typically get 50% to 80% of your prepaid travel expenses refunded.

How much travel insurance is enough? ›

As a general guideline, it's wise to buy at least $100,000 in travel medical expense coverage. The most generous travel insurance plans provide $500,000 per person for emergency medical expenses. Other good plans have ample medical coverage of $250,000 or $100,000 per person.

Which travel insurance is best at paying claims? ›

We named Nationwide travel insurance as our pick for the most coverage reimbursed. It offers 100% trip cancellation coverage and up to 200% trip interruption protection, depending on your plan choice. Nationwide also provides some of the best policies for cruise ship passengers, based on our review.

What does travel insurance not cover? ›

Most travel insurance policies won't pay out if you're negligent while under the influence of alcohol or drugs, and have an accident or have property stolen.

Do you get a full refund with travel insurance? ›

If your travel insurance policy has a money-back guarantee or review period, you can cancel for any reason and receive a full refund within the timeframe if you haven't filed a claim or departed for your trip yet. But you won't get a premium refund if you cancel your policy after the review period.

Does travel insurance cover 100%? ›

If all conditions are met, most of the policies will reimburse you 50% to 75% of your trip costs, unless otherwise noted.

How much in advance should I get travel insurance? ›

For single-trip travel insurance, the start date should ideally be the same day you book your holiday to ensure you're covered for any eventualities, like trip cancellations. For annual travel insurance, the start date should be the day you book your holiday.

How much should I expect to pay for trip insurance? ›

In general, you should expect a plan will cost anywhere from 4%-10% of your total pre-paid, nonrefundable trip cost. For example, if you purchased a trip with a total cost of $5,000, travel insurance policies available to you will likely range in price from $250-$500, depending on variables.

How much insurance do I need for international travel? ›

How much travel medical insurance do you need? Squaremouth, a travel insurance comparison site, recommends buying at least $50,000 in emergency medical coverage for international travel. For travelers going on a cruise or to a remote destination, the site recommends at least $100,000 in coverage.

What is the most common travel insurance claim? ›

The most common reasons for claims in the U.S. were respiratory illnesses, injury and fractures.

Who is cheaper than travelers insurance? ›

On average, GEICO offers more affordable rates than Travelers for drivers with credit scores of less than 580.

How many days before should you buy travel insurance? ›

Generally speaking, most travel insurance policies must be purchased at least 14 days prior to departure in order to be eligible for a full refund. If you purchase your policy after this time, you may still receive coverage but the cost and scope of coverage are likely to be much lower.

What is often not covered in travel insurance? ›

According to Allianz Global Assistance, a travel insurance provider, "Trip cancellations and trip interruptions due to known, foreseeable, or expected events, epidemics, or fear of travel are generally not covered."

Does travel insurance ever pay out? ›

If your trip is canceled for a covered reason, a policy will often reimburse airline tickets, hotel rooms, rental cars, tours, cruises and other prepaid, non-refundable expenses.

Does travel insurance cover flight cancellation due to illness? ›

Travel insurance can provide cover if you need to cancel your flight. This means that if you have to cancel your flight or your holiday for an insured reason such as illness, redundancy or your home becoming uninhabitable you can make a claim on your travel insurance to recoup the cost.

Is it worth claiming on travel insurance? ›

Travel insurance can give you extra protection if your holiday doesn't go as planned. This is very important if you are travelling independently because you may find yourself stranded with no way to get home and no rep to help sort out your holiday problem.

Does travel insurance pay up front? ›

Travel insurance may pay your expenses upfront if you require emergency medical treatment or emergency transportation while traveling overseas.

What does travel insurance reimburse? ›

If your trip is canceled for a covered reason, a policy will often reimburse airline tickets, hotel rooms, rental cars, tours, cruises and other prepaid, non-refundable expenses.

How long does it take to get money back from trip insurance? ›

Most major travel insurance companies process claims within two weeks, except for the most complicated ones. So if yours wasn't complicated, it might be stuck – or lost. Here's how to avoid a travel insurance claim slowdown: ► Keep your receipts.

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