What if I have trouble with the identity verification process during enrollment in My Credit Guide?
Identity verification uses specific information contained in your credit report and from other sources. It’s possible that your information that has been updated has not yet been reported to the credit reporting agency or provider of other data. Also, sometimes the process may ask for information about accounts that you may have closed within the past three years and that you may no longer remember.
To get help, you can call Experian customer service from 8:00AM to 9:00PM CT, Monday through Friday at 833-421-3385.
A customer service team member will attempt to confirm your identity by asking you questions about your credit history. Once your identity has been confirmed, the representative will make your MyCredit Guide available for you to view online.
FAQs
You did not enter a SSN on your form. You have a limited credit history. You are the victim of identity theft. You have a security freeze on your credit.
How do I fix identity verification failed? ›
You can resolve the SASSA R350 Grant Identity Verification FAILED problem in two ways:
- Checking and Contacting. Double-check your application: Carefully review the information you provided during the application process. ...
- Appealing the Decision. Visit the SASSA website.
Identity verification usually takes 7 to 10 days. After your documents are processed, the status on your profile should change to "Identity verified."
Why did my identity check fail? ›
Personal information (such as name, date of birth, etc. doesn't match the details provided) The ID document type is not accepted. Unclear image of the document uploaded.
Why can't my SSN be verified? ›
Please try enrolling again if you believe your SSN trace may have failed due to one of the common reasons below: The use of or absence of a hyphen or apostrophe. The use of or absence of a middle name. Incorrect entry of name, address, and/or date of birth.
What does it mean when a check Cannot be verified? ›
A missing or incomplete serial number may indicate a fraudulent check. Additionally, any serial number that cannot be authenticated or verified could also indicate fraud.
How to verify identity? ›
Requirements for identity verification
- Your driver's license or state ID card. You can upload a photo of your ID by phone or by computer.
- Social Security number.
- Your phone number. In some cases, you can verify by mail instead.
- Taking a photo of yourself.
'Identity Verification Fixed' Sassa Status Meaning
This means that if your Sassa status is 'Identity Verification Fixed', your appeal has been accepted and you were found to be eligible for the SRD grant. It also means that they have solved the problems that they were having and your identity has been confirmed.
How to fix the identity of this website has not been verified? ›
It means the certificate the website is currently using has expired or does not match the domain name of the website. This typically happens when the website administrator fails to update the certificate in a timely manner. It can be fixed by the administrator by updating the certificate.
How do I unlock my HealthCare.gov account? ›
If you forgot the answers to your security questions
If you can't remember the answers, contact the Marketplace Call Center to unlock your account. After we verify who you are, we'll send a password reset email within 24 hours.
If you don't have a Marketplace account: Contact the Marketplace Call Center. A representative can help you submit an application over the phone. Call 1-800-318-2596 (TTY: 1-855-889-4325).
Is HealthCare.gov worth it? ›
Consumers who went on HealthCare.gov, compared plans, and selected the plan that best fit their health and financial needs paid 38 percent less per month on average than the consumers whose plans were automatically renewed. Plans purchased on HealthCare.gov are comprehensive and guaranteed to cover the essentials.
Why does identity verification fail? ›
The signer's name in the envelope does not match the name on the ID. The signer's face in the captured video does not match the photo on the ID. The agent cannot confirm the authenticity of the ID document due to the video quality. The agent cannot confirm the user liveness due to the video quality.
Why can't my ID be verified online? ›
If you receive the error 'could not verify', check: your certificate displays your full date of birth – if it doesn't, you will not be able to verify your document online. you've entered your name exactly as it appears on your certificate.
How long is the wait after verifying identity? ›
What happens after I finish the verification process? If the verification proves you are the person named on the return and that you personally filed the return, the return will be processed. After successful verification, it takes about 6 weeks to complete processing.
Why can't my Apple ID verify my identity? ›
There are 2 potential reasons why you can't verify your Apple ID on your device. The problem might be on Apple's part—like a technical problem with its systems—or it might be an issue on your end—with your devices or your network.
Why can't I verify my identity online on IRS? ›
If you can't verify your identity online or don't have the required documentation, please contact us using the toll-free number listed on your notice or letter. To expedite the process when calling, you must have: Your 5071C notice, 5747C letter, or 5447C letter. Any supporting W-2s, 1099s, Schedule C, Schedule F, etc.
Why does my credit report say I'm unable to verify my identity? ›
If your identity cannot be verified, this indicates that TransUnion is unable to confirm that you are who you say you are. This can happen when you do not have any credit history, or when the information you provided about yourself does not match TransUnion's records.
Why can't i get verified on ig? ›
First, make sure you're adhering to Instagram's Community Guidelines and Terms of Use. Other than that, your account also needs to be: Authentic: Your account should belong to a real person, business, brand or entity. Public: Private Instagram accounts are not eligible for verification.
