Many game performance issues (i.e. loading, crashing, missing features, sync-ing of the game) can be resolved in the following ways:
Check your Internet connection
Make sure that your device is connected through WiFi, 3G, 4G, 5G, or LTE.
If you play through a WiFi connection, make sure your router is on. Additionally, try not to play too far away from it, as you may lose the WiFi signal.
Restart your device
Make sure you have the latest version of your game app installed from the iTunes App Store.
Open your App Store by tapping the icon from your home screen.
Tap on your Profile in the top-right corner.
Scroll down to the Upcoming Updates / Available Updates section.
Tap Update next to an individual app, or tap Update All.
Restart your app by force-closing it:
For devices that have a Home Button:
Press your Home button twice quickly.
All your open apps will be displayed. Swipe left or right to locate your app
Swipe up the app's preview image.
Return to the Home screen and restart the Game app.
For devices that don’t have a Home Button:
From the Home screen, swipe up from the bottom of the screen and pause slightly in the middle of the screen.
Swipe right or left to find the app that you want to close.
Swipe up on the app's preview to close the app.
Force close unnecessary background apps using the same steps as above.
Make sure that you have the latest software version of your device's operating system.
To check if there is a system update available:
Open your device's Settings app.
Tap "General" > "Software Update".
If the issue persists, uninstall/reinstall the app (*).
(*)Important: This step may cause your game progress to reset. Do not proceed with this step unless you made sure that your game is backed up through one of the available sign-in methods from within the app (e.g. Facebook Connect, email address, or Game Center/Sign in with Apple). If your game is not backed up, Zynga may not be able to retrieve it.
* We do not recommend uninstalling the app if you are playing the following games:
FarmVille 2: Country Escape
Steps to uninstall / re-install:
Tap and hold the app until you get a popup menu.
Tap Delete App and confirm.
Re-download the app from the App Store.
Open the app.
Sign back into your game by using the same sign-in method and account as before.
Note: You won't be charged again for previously purchased apps if you are using the same Apple ID.
If you are playing on multiple devices:
Make sure that the game app is always updated to the latest version on all devices.
Ensure that the Date & Time settings on all devices are correct. We recommend using the "Set Automatically" option in your device settings.
Make sure that the game is connected through the same account and sign-in method on all devices.
Please be aware that the use of multiple devices may not be fully supported by all games.
