Twilio Help Center (2024)

FAQs

How do I contact Twilio support? ›

Submit a ticket directly: Click the Submit a Ticket link in the left-side navigation panel to create a new support request. Open a live Chat with Support: Click the Chat with a live agent link below the Help Center Assistant prompts to initiate a live chat with Support.

Twilio's virtual phone numbers give you instant access to local, national, mobile, and toll-free phone numbers in over 100 countries for your voice call and messaging applications. Leverage local phone numbers for your customers to call and text, or use your own number.

What contact center software features does Twilio Flex have? A single user interface for all channels and applications to increase agent productivity. Channel support for WhatsApp, Facebook Messenger, Google's Business Messages, SMS, chat, phone, and email.

Twilio is a customer engagement functionality provider used by developers worldwide to build unique communication features and capabilities like voice, text, chat, video, and email into their applications.

If you are interested in providing feedback to Twilio on the accessibility of its products for users with disabilities, please contact Twilio's general number at 844-814-4627 or reach out to our Support team.

With Twilio, you can quickly make and receive voice calls in your application. We provide the docs, code samples, helper libraries, and developer tools you need on your journey.

Customer service includes actions such as offering product suggestions, troubleshooting issues and complaints, or responding to general questions. Each customer service interaction is an opportunity to grow your business. Great customer service is a competitive differentiator that drives brand loyalty and recognition.

What are contact center services? A contact center is an organization's business division that handles customer queries and interactions. It manages inbound and outbound services over multiple communication channels. This includes telephone, live chat, email, messaging apps, social media, etc.

Twilio provides a telephony infrastructure web service in the cloud, allowing web developers to integrate voice and messaging communications into their web, mobile and traditional phone applications. The company is privately held and is headquartered in San Francisco, California.

Twilio Inc. is an American cloud communications company based in San Francisco, California, which provides programmable communication tools for making and receiving phone calls, sending and receiving text messages, and performing other communication functions using its web service APIs. Twilio Inc.

Is Twilio used for dating? ›

Twilio's platform enables three functions for the popular dating site: It enables potential dates to talk over the phone without giving out their numbers. It allows members to text message each other anonymously.

You are visiting this FAQ because you likely received a text message or a voice call, and don't know why or where it came from. The message came from Twilio, a communications service that businesses use to send security codes when you log in or sign up for their service.

Grow customer relationships with best-in-class chat. Add chat functionality to your app or browser using Twilio's API and trusted platform that power any conversational workflow.

Purchase a toll-free phone number via the Console GUI

Access the Buy a Number page in Console. Click Show Advanced Search. Enter the criteria for the phone number you need, and then click Search. Country: Select the desired country from the drop-down menu.

All users. Submit a ticket using the Help Center Assistant: Ask for help in the chat, or click the thumbs down icon below an answer, and then select the Submit a Ticket option.

Placing a live emergency call

When placing an emergency call, the To parameter must be the emergency number 911 , 933 or 112 , or for SIP Interfaces the Request-URI must be formatted as follows: sip:911@<CompanyName>. sip.us1.twilio.com , or sip:933@<CompanyName>. sip.us1.twilio.com for a test emergency call.