Two-step authentication text message (SMS) verification code not working
If your verification code is said to be incorrect, request a new two-step authentication code and enter it as soon as you receive it. The code will expire after a short time for security purposes.
If you need to access your account immediately, submit a request through the account recovery form. For security purposes, you will be asked to provide detailed information to confirm your identity. Once we confirm your identity, you’ll be able to sign in using your password.
If you are NOT the account owner, contact your account owner to ask them to remove two-step authentication for you.
Additional Information
If delivery of your two-step authentication code to your phone is taking a significantly long time, try restarting your phone to refresh network connectivity.
If you are not receiving the SMS code at all, see Not receiving text message (SMS) verification code for two-step authentication verification.
Additionally, you can consider adding a mobile app as a secondary authentication device for future scenarios.
