FAQs
If you're unable to add a credit card to Google Pay, check your internet connection, ensure the card is supported, and verify that it's not expired. Clear the app cache, update the Google Pay app, and confirm your billing information matches.
Why is my card not adding to my Google account? ›
Try a different payment method. Check whether the billing address for your payment method, such as a credit card, matches the address in your Google Pay settings. If they don't match, update your address on payments.google.com. Then try the transaction again.
Why won't Google verify my credit card? ›
Make sure you enter the verification code for the right card. Check how long it's been since you requested the code. If it's been more than 14 days, the code is expired and you must try verification again. If you deleted the card after you requested a verification code, the code won't be valid.
Why my card is not authorized in Google Pay? ›
Fix problems with tap-to-pay transactions
If no resolution try re-adding your card: Go to Settings > Apps > Show system apps > Google Play services > Manage space > Clear all data. Then, re-add your cards to Wallet. It comes up transaction not authorized on the store's terminal.
Why is my card type not accepted in Google Pay? ›
Try another credit card (not a debit card)
Due to issues with the 3D Secure verification service, we can't accept Indian debit cards for automatic payments at this time. We also can't accept certain Indian credit cards. If your card is being rejected, try another credit card.
Why am I not able to add my credit card to Google Pay? ›
If you're unable to add a credit card to Google Pay, check your internet connection, ensure the card is supported, and verify that it's not expired. Clear the app cache, update the Google Pay app, and confirm your billing information matches.
Why my account is not adding in Google Pay? ›
If you are unable to add your bank account to Google Pay, consider checking whether your bank account works with UPI or not. Ensure that you are having the latest version of Google Pay. If not, consider updating the application.
How do I add a credit card to Google Pay? ›
1. Add a debit or credit card
- Open the Google Wallet app .
- At the bottom, tap Add to Wallet .
- Tap Payment card. New credit or debit card.
- Use your camera or tap Enter details manually.
- At the bottom, tap Save and continue.
- Read the Issuer Terms and tap Accept.
User reports indicate no current problems at Google Pay.
Why is my card verification failed? ›
This can occur for a few different reasons: The 3-digit security code on the back of the Visa, MasterCard or Discover does not match what the card holder's bank has on file. For American Express this is the 4-digit code on the front of the card. The expiration date was entered incorrectly.
Your card could say not authorized because of wrong information, an attempt to make a charge beyond your credit limit or an expired card. Credit cards can also fail to be authorized if your spending patterns change, like while traveling, and the credit card company believes the charge is fraudulent.
Why is it saying my payment details cannot be verified? ›
If the error message says “Your payment details couldn't be verified. Check your card details and try again,” the issue is probably either the credit card number or CVV you entered.
How to fix unavailable payment method in Google Play? ›
To fix these errors, try the following steps:
- Make sure your card & address information is up to date. ...
- Submit any extra information that is requested. ...
- Check you have sufficient funds for the purchase. ...
- Contact your bank or card issuer. ...
- If you see "Your payment was declined due to an issue with your account"
Check to find if your payment method is up to date. If it isn't, update it in the Payments center, then try your purchase again. Make sure you have enough money in your account for the purchase. If you're still having issues, contact your bank to find if there's a problem with your account.
Why Google Pay showing invalid card details? ›
The card is expired. The card is not supported by Google Play. The card has insufficient funds. There is a problem with the card issuer's system.
Does Google Pay not accept visa? ›
Google Pay works with all Visa credit or debit cards, from participating issuers, across any NFC (Near Field Communication) and HCE-enabled Android device running KitKat 4.4+.
Why won't Google accept my card? ›
Check to find if your payment method is up to date. If it isn't, update it in the Payments center, then try your purchase again. Make sure you have enough money in your account for the purchase. If you're still having issues, contact your bank to find if there's a problem with your account.
Why can't i add a payment user on Google? ›
Add a user to a profile
- Sign in to the payments profile.
- At the top, click Settings.
- Under "Payments users," click Manage payments users.
- Choose Add a new user.
- Enter the user's name and email address.
- To choose the new user's permissions, click Permissions.
Add a bank account
If your credit card information is correct but your payment won't go through, contact your credit card provider. They may have more information on why your credit card can't be charged. Learn how to report unauthorized charges.
Why can't i add a Google Play card to my account? ›
Make sure it's a Google Play gift card. We can't accept other types of gift cards. Some promotional codes may have an expiration date. Make sure you type the code correctly.
