Unable to sign into My Account (2024)

There may be a few reasons you can't sign into your account. Take a look at our instructions for resetting your password, verifying your identity or updating an incorrect email to help resolve the issue.

Resetting your password

Follow these steps and quickly get back into your Ticketmaster account:

1. Go to the My Account sign in page.
2. Select Forgot Password.
3. Type in your email address and select Next.
4. You’ll receive an email or a text if you selected the phone option with a one-time code. Type in that code on our site and select Confirm.
   • If you’re using a landline, we’ll call you to provide the code. Unfortunately, we can’t utilize Google Voice or Voice over Internet Protocol (VoIP) to verify your account.
5. Reset your password.

If you’ve followed the steps to reset your password and see an error message or don't have access to your email account, contact Fan Support.

Verifying your identity

While signing in, you may be asked to verify your identity by completing a CAPTCHA. Just follow the instructions to move forward in the sign-in process.

There are a couple of reasons why this may have happened:

• You were browsing too quickly for our site to catch up.
• You’ve disabled the requested browser cookies.
• A third-party browser plug-in, such as Ghostery or No Script, is preventing Javascript from running.

Updating a mistyped or incorrect email address

Check to see if you accidently provided an incorrect email address when creating your account. Sign in to our desktop site with the email address used and update it under the Profile Details section of your account. This change can’t be made on our app.

If you’re not able to update the email address, please contact Fan Support.