How long does it take someone to receive money I've sent them?
If you need further information on how long payments take to leave/credit your account please view our Payments Support Page.
If you need more help on a payment that has left your account. Please select the payment type:
Direct debit
Direct debit
- If you need to recall a Direct Debit you can find further information on our Direct Debit FAQ
- If you haven’t authorised or agreed a Direct Debit which has left your account you can find further information on our Direct Debit Indemnity Guarantee Page
- If you simply need to cancel a forthcoming Direct Debit you can get further information on how to do this on our Direct Debit FAQ
Standing order
Standing order
- If a Standing Order has left your account in error you can contact our Telephone Banking Team(opens in a new window) to correct this for you.
- If you simply need to cancel a forthcoming Standing Order you can get further information on how to do this on our Standing Order FAQ
Debit card payment
Debit card payment
- If you don’t recognise a payment to a retailer, please review our Merchant List(opens in a new window).
- If you still don’t recognise the transaction, you can either:
- Raise as suspected Fraud – further guidance can be found on our Fraud Page(opens in a new window)
- Dispute the Transaction through our Card Payment Support Page(opens in a new window)
Bank transfer
Bank transfer
- Transfers – if you need to amend a Transfer you can find guidance on how to do so Online through our Online Payments FAQ
- If you have set up a payment but the recipient has not received it or you think it may have gone to the wrong account:
- You would firstly need to identify where the payment has gone to.
- If you know the recipient you can contact them and arrange to have the funds returned.
- If you do not know the recipient you will need to contact our Telephone Banking Team (opens in a new window) who will help you to follow our Payments Recall route to recover the funds.
ATM withdrawals
ATM withdrawals
- If you wish to dispute a withdrawal made at an ATM Cash Machine please contact our Telephone Banking Team(opens in a new window)
Cheques
Cheques
Cheques – you can find guidance on how to cancel or stop a cheque through our Cheque FAQ
Contactless debit card payment
Contactless debit card payment
- The limit for contactless payments is £100 per transaction although some individual retailers may have their own limits
- Contactless Payments can take up to 4 days to debit from your account and effect your available balance, some may take even longer.
- Some Contactless Payments don’t show on your balance immediately, for further information on how this works view our supporting Contactless FAQ
- View our Contactless Support Page(opens in a new window) for further information and guidance that may help you to avoid going into an Unauthorised Overdraft when using Contactless Payments.
how-long-does-it-take-someone-to-receive-money-ive-sent-them-1
Remember– you can review the variousWays to Bank (opens in a new window)to help you manage transactions on your account and notify you when these change – including Debits and Payments.
how-long-does-it-take-someone-to-receive-money-ive-sent-them-1
Remember– you can review the variousWays to Bank (opens in a new window)to help you manage transactions on your account and notify you when these change – including Debits and Payments.
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