Understanding Your Credit Rating (2024)

Equifax and TransUnion are obligated under the law to post information that properly reflect reality. Therefore, if you notice a mistake and fie a request for correction, they must investigate and correct any such mistake.

Equifax

You must first complete the Consumer Credit Report Update Form.

Once completed, you can:

1. Call Equifax at 1-800-465-7166 between 8:00 am and 5:00 pm EST
2. Send the form by fax at 514-355-8502
3. Or mail them your form at:

Equifax Canada Co. Consumer Relations Department
C.P. 190
Montreal (Québec), H1S 2Z2
Website Equifax

Equifax will verify the necessary information and mail you a confirmation. Equifax will review any new details you provide and compare it to the information in our files. If our initial review does not resolve the problem, we will contact the source of the information to verify its accuracy. If the source informs us that the information is incorrect or incomplete, they will send Equifax updated information and we will change our file accordingly. If the source confirms that the information is correct, we will not make any change to our file. In either case, you may add a statement to our file explaining any concerns you have. Equifax will include your statement on all future credit reports we prepare if it contains 400 characters or less.

If Equifax changes our file in response to your request, we will automatically send you an updated credit report to show you the changes. At your request, we will also send an updated credit report to any of our customers who received one within 60 days before the change was made.

TransUnion

You must first complete the Investigation Request Form.

Once completed, you can:

1. Call TransUnion 1 877 713-3393 between 8h30 AM and 5h00 PM EST
2. Or, write to:

TransUnion, Consumer Relations Department
3115, Harvester Road, Suite 201
Burlington (Ontario) L7N 3N8
Website TransUnion