Unhappy Franchisee? You Really Don’t Have to be (2024)

5 Tips to ensure your happiness as a franchisee

Whatever your reason for starting a business, investing in a franchise opportunity offers some fantastic potential benefits. A franchise with an established reputation should be a recipe for success, and the franchisor will usually provide training and support to you. You’ll enjoy the independence of running a small business with the advantages of also being part of an established business.

Certainly, franchise business in the United States is big business. According to Statista (2019):

  • There are 773,603 franchise businesses
  • U.S. franchise businesses turnover around $788 billion
  • Franchises employed 8.43 million people in the United States

Most franchisees are happy in their business A quarterly survey by Vistaprint concluded that ‘the vast majority of micro business owners are optimistic about running their own businesses, with 78 percent reporting that they are either happy or very happy.’

But what about the other 22%. Aren’t they happy?

Franchising is a successful business model

If franchising were not a great business model – especially for first-time business owners – there wouldn’t be 773,603 franchise businesses in the United States. If you get it right, your profits and earnings potential is tremendous.

We do, however, believe that most of the unhappy franchisees are unhappy because they went into a deal with tunnel vision.

To help you see the bigger picture and avoid investing in a franchise that will make you unhappy, we’ve put together this list of the top five mistakes that prospective franchisees make.

1. Not understanding what being a boss means

So, you’re a great mechanic, or chef, or painter. Maybe you’ve always had a flair for fashion, or you love looking after kids. While it’s great to do what you love and are good at in business, as a franchisee you also become a boss. The buck stops with you, and from HR, to training and development, to advertising, and tax, you will be responsible for your business.

Of course, you’ll get a lot of support from the franchisor. This doesn’t mean you’re not in charge of your own destiny. You are, but you’ll have the added advantage of the guiderails set by the franchisor – stay within these, and you’ll have the greatest chance of being successful. After all, you don’t join the military to do your own thing, and you won’t last long as a maverick franchisee.

2. You believe that the more money you invest, the bigger your profits will be

Owning a franchise has many similarities to owning other businesses. One of these is that the first few years are usually the toughest. Your profits are likely to grow as you find your feet and build some momentum in your business.

Just because you invest a million dollars does not mean you will make more money than the franchisee who invests a hundred grand. Indeed, most of the money you invest to start a business goes into funding the build out, products, and equipment needed by your business.

The amount of money you can make depends upon your business structure and how you run it – it is never a simple equation linked solely to how much you invest.

3. You buy into a business you love as a consumer

Who doesn’t love to stop off at their local sandwich shop or café for a treat? And whenever you stand in line to be served, you’re amazed at just how many people they are serving. It’s got to be a great business to own, right? And so, when you decide to invest in a franchise, you go straight to that business. There really is no need to look elsewhere, is there?

A rookie mistake is not casting your net wider. See what’s out there. The important thing is to match your skillset to owning a business.

Buying that sandwich shop might be the best move for you, but you should never let your personal consumer preferences blind you from considering other franchise opportunities – you could miss out on a real cracker of a deal. A deal that ensures you’re happy at work and enjoy the work/life balance you crave.

4. You don’t do your own due diligence

Now, we’re not saying that franchisors would lie to you about their business or the business of an existing franchise, but it is in their interest to paint the rosiest picture they can. Like a real estate agent selling you a home. Would you buy that home without having a survey completed?

It’s critical that you do your own research. Carry out your due diligence to make sure that the opportunity is all that the franchisor says it is. You’ll need to speak to people, crunch the numbers, and ascertain viability of the business. Never rely solely on the franchisor’s numbers.

5. You don’t consider your long-term goals

Being a business owner is kind of romantic. That is, until you realize all the hard work that goes into creating long-term entrepreneurial success.

Before investing in a franchise, you must consider if it fits in with your long-term goals. You may want to move to another state in five years, to be near parents, children, or grandchildren. Perhaps you want to spend more time doing things you love to do now, instead of waiting for retirement.

Take time out to sit down and consider if a franchise opportunity really fits in with your longer-term personal and financial goals. If you don’t do this, you’re more likely to eventually become an unhappy franchisee.

Don’t become the next unhappy franchisee

If you can avoid the five common mistakes we’ve outlined above, you’ll have more chance of creating a successful business that will sustain your desired lifestyle. Of course, there are no guarantees, but you should avoid becoming the next unhappy franchisee by:

  • Understanding what it means to go into business
  • Ensuring the franchise is a financially sound investment
  • Being certain that the franchise helps you to achieve your long-term goals
  • Matching your skillsets to the business opportunity available

We’ve never yet met a prospective franchisee who can cover all the bases without help. As one of our clients (Roger H.) says about working with us:

Brian is an excellent advisor for someone considering their own business. Is owning/running your own business right for you? What business would be the right fit? He brings a wealth of information and options and it’s been a pleasure to refer interested clients to him.

Your franchise success depends upon the help and advice you receive. Book a 30-minute free consultation, and let’s get the ball rolling.

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Unhappy Franchisee? You Really Don’t Have to be (2024)

FAQs

Is a franchisor liable for negligence of franchisee? ›

Vicarious liability is a legal claim that imposes liability on one party for the fault of another party. In the franchising world, vicarious liability claims can be filed against the franchisor for the negligent actions of the franchisee.

What percentage of franchise owners fail? ›

Five Factors that Impact Franchisee's Success

Studies in the market have estimated that failure rates for franchises can be as high as 50%, while others studies show lower rates around 20%. With a range like this, It's important you research the potential risks of starting a franchise before deciding to invest.

What is the number one reason why franchises fail? ›

Improper management and operations is the leading cause of business failure, and in franchising – where the franchisor does not have control of the day-to-day management of the franchisee's business – there is often little the franchisor can do to prevent franchisee failure.

Can franchise owners get in trouble? ›

The FAST Act also makes franchisors liable for ensuring regulatory compliance on behalf of the franchisees. For example, if a franchisee fails to comply with applicable law and regulations, employees can sue the franchisor for monetary or injunctive relief.

When can a franchisee sue a franchisor? ›

Here are some grounds on which a franchisee can opt for legal action against their franchisors: State and federal disclosure violations which include incomplete as well as inaccurate information in the Franchise Disclosure Document (FDD). Illegal price-fixing arrangements or other illegal restrictions being imposed.

Who is liable for losses in a franchise? ›

Who is liable for losses in a franchise? Since a franchisee is often considered a separate business entity from the franchisor, losses incurred by a franchisee are and should be incurred by the franchisee.

What is the average profit of a franchise owner? ›

The average annual income for a franchise owner with a business open for 2-10 years is $130,000, according to a survey of 35,000 franchisees across 375 leading brands conducted by Franchise Business Review. The average annual income for a franchisee with a business open for more than 10 years is $177,240.

What is the average lifespan of a franchise? ›

There are over 3000 unique franchises in the U.S. 300 companies begin franchising operations each year. 10–20 years is the typical length of a franchise agreement. The U.S. has over 70 of the world's top 100 franchises.

What is the average net worth requirement for a franchise? ›

Net Worth = Assets - Liabilities

Take some time and beef up the asset side of your balance sheet (or reduce the debt side) before moving forward with franchise investment. In general you can expect to need a minimum of $100,000 of net worth to become a franchisee.

What is the most successful franchise? ›

The top 25 highest grossing media franchises of all time worldwide (by total revenue in U.S. dollars) are as follows:
  • Pokémon – $92.121 billion.
  • Hello Kitty – $80.026 billion.
  • Winnie the Pooh – $75.034 billion.
  • Mickey Mouse & Friends – $70.587 billion.
  • Star Wars – $65.631 billion.
  • Anpanman – $60.285 billion.

Why franchising is a bad idea? ›

Franchising offers numerous benefits, although it does come with some associated costs. It typically requires an initial investment along with ongoing royalty and marketing fees, which are essential for the continued growth of your franchise.

How do you save a failing franchise? ›

A common type of work out is called forbearance. This work out allows the parties to work together to save the franchise relationship. Typically, the franchisor makes arrangements to allow the franchisee to pay off debts over time.

Can a franchise kick you out? ›

Franchisor may only terminate for good cause. Good cause is defined as failure of the franchisee to comply with lawful requirements of the franchise agreement. It requires 60 days notice and reasonable opportunity to cure. A franchisor can terminate without operating an opportunity to cure under specific circ*mstances.

How do I complain to corporate about a franchise? ›

Contact the business directly. Share your complaint via social media. Leave a review on review platforms. File a complaint with the government entities that regulate that industry.

Can a customer sue a franchisor? ›

Franchisor liability is often based on agency relationships, and vicarious liability is a form of liability without fault. This means that a person injured at a franchise location can file an action against the franchisor as well as the franchisee.

Do franchisors have an obligation to their franchisees? ›

As a "franchisor" your primary responsibility will be to support the operations of your franchisees and to continuously develop and monitor the business systems, products and/or services that have made your business a success. The number responsibility you will have is to financially support the franchise.

What liability does a franchisor have? ›

A franchisor may be subject to liability based on vicarious liability for the actions of its franchisee but may also be separately responsible for its own negligence for voluntarily assumed responsibilities.

What responsibility does the franchisor assume? ›

The franchisor role can vary depending on the business model and individual franchise agreement. However, some common responsibilities include: Providing a brand name for selling goods and services. Providing training on how to perform day-to-day operations and grow the business.

What happens if franchisor fails? ›

If the franchisor fails, there is a real risk that franchisees will fail too. Franchisor insolvency can affect franchisees in different ways. For example, the franchisee: may lose their right to use the brand.

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