Description
This document will explain the steps involved in uninstalling the agent from managed Android devices. Before uninstallation, it is recommended to understand the benefits of MDM app for Android and the need to install the MDM agent on Android devices, including Samsung Knox devices.
Steps
You can uninstall the MDM agent from the managed Android devices by following the steps mentioned below:
- On the managed mobile device, go to Settings.
- Navigate to Security.
- Select Device Administrator and disable it.
- Under Settings, go to Applications.
- Select ManageEngine Mobile Device Manager Plus and Uninstall the MDM agent.
In case the device is unmanaged from MDM server when agent app is hidden on the device, you will be unable to uninstall MDM agent from the device using the steps given above if there are connectivity issues. To avoid this, you can unhide the app and then remove it as explained here.
