Unlocking the Mystery to Hotel Key Cards - PLI (2024)

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Unlocking the Mystery to Hotel Key Cards

Unlocking the mystery of hotel key cards – Why doesn’t my key card work?

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In today’s highly competitive hotel marketplace, keeping your guests happy is a top priority. Tired, late-night business travelers, families with restless children in tow, and virtually any type of guest can become frustrated and annoyed when that key card (even after multiple attempts) will not unlock the door to their room. To help you mitigate this troublesome cause of guest dissatisfaction, read the following guide to trouble-free key cards:

  • On average, magnetic striped key cards can be re-programmed up to seven times without losing performance. However, the care of the card is an important lifespan factor. Cards with scratches, exposure to debris, and other types of physical damage can be rendered unusable.
  • Key cards may become inoperable when the magnetic stripe is demagnetized through exposure to magnets. Name tags, signs, and purse and wallet closures, and mobile phones are all potential sources of magnet exposure.
  • We recommend cleaning locks and encoders once per quarter for interior locks, once per month for exterior locks.
  • Make sure you’re ordering key cards appropriate for your specific lock system and software. Depending on your lock system, you may require Low, Medium, or High Coercivity magnetic stripes, or you may require one of a variety of different RFID chip technologies.
  • We recommend storing new key cards and used key cards separately at the front desk. By preventing the mixing of used and new cards, this practice will help with troubleshooting and will allow you shift over to new cards in the event used cards begin giving you trouble.
  • Sometimes the encoder itself may malfunction or need repair. If you have multiple encoders, test to see if one performs better than the other.
  • If you see a green light when swiping your card in the lock, but you have to wiggle the card or door knob to open the door, the lock itself and/or batteries may need attention, cleaning, or replacement.
  • Encode a special “master” key card and try it on a troublesome guest room lock. If the master key card unlocks the door, but the standard key card does not, the problem is likely with the encoder, the software, or may be due to human error.
  • A software update made to an RFID lock system may change the type of key card technology required and may render existing key card inventory useless. Again, make sure you order key cards appropriate for you lock system and software.

Did you know?

Beyond ensuring your key cards are dependable and trouble-free, keep your guests happy with key cards that are commemorative and collectible. To find out more about adding value to key cards, please contact your PLI representative at 1-800-752-1017 or contact us HERE.

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FAQs

What deactivates hotel key cards? ›

Cards with scratches, exposure to debris, and other types of physical damage can be rendered unusable. Key cards may become inoperable when the magnetic stripe is demagnetized through exposure to magnets. Name tags, signs, and purse and wallet closures, and mobile phones are all potential sources of magnet exposure.

How to program hotel key cards? ›

Program Hotel Door Lock Key Card in PC Management System. Select the start time and end time of the card number, access the card issuer, and place the card on the card reader. The card number field will display the card number of the card. After clicking Send, you can unlock the corresponding door lock with the card.

How to keep hotel keys from demagnetizing? ›

Protect your key cards from demagnetizing by ordering key card sleeves, new room keys, or RFID key cards. Customize them however you like and save big when you order in bulk.

Are you supposed to give back hotel key cards? ›

Hotels don't really seem to care

The policies about travelers keeping room key cards differ across hotels. A user on the Ask Hotels subreddit queried hotel employees about the topic and received a fairly consistent answer — no one cares.

Do phones demagnetize hotel cards? ›

In general new credit cards with EMV technology are far less likely to become demagnetized by cell phones or other magnetic items. However, Wireless charging has a much stronger magnetic field, so it's worth removing hotel key cards, subway, and other travel cards from a phone case before charging.

Do magnets affect contactless cards? ›

Instead of a magnetic strip that you swipe, most credit cards now have an EMV chip that you insert into a card reader or even use to pay contactlessly. Luckily EMV chips aren't affected by magnets. However, scratches or prolonged exposure to water can cause damage or make them stop working altogether.

Are hotel key cards RFID or NFC? ›

What is a hotel key card? A hotel key card has a magnetic stripe, works with Near-Field Communication (NFC) technology, or is embedded with an RFID (Radio-Frequency Identification) chip. The aim is to simplify hotel room access, payments, information transfer, and coupon storage.

What frequency do hotel key cards use? ›

HF 13.56 MHz RFID ISO Cards - Personnel Badges

Commonly known as employee badges or hotel room cards, ISO Cards of HF 13.56 MHz are commonly used for access control & security needs.

Can you reprogram hotel cards? ›

Key cards are programmed to work in certain locks; when you check into a hotel or are issued a card, you are granted access to your hotel room or other specific areas. Key cards can easily be reprogrammed for new guests.

Will a magnet deactivate a key fob? ›

A magnetic clasp on a purse or wallet is typically not strong enough to demagnetize a key fob under normal circ*mstances. However, if the magnetic clasp is exceptionally strong, or if the key card is in direct and prolonged contact with the magnet, there is a slight risk of demagnetization.

Do phones demagnetize cards? ›

Yes, your phone does produce a magnetic field, but it's nowhere near strong enough to damage or deteriorate your bank card. The magnet in your phone is found in the speaker, which is much too weak to harm your cards. Therefore, there's nothing to worry about carrying your bank cards and phone together.

Can I put my hotel key card with my phone? ›

In Google Wallet, you can save and use your hotel keys at hotels where this feature is supported. In Google Wallet, you can safely and securely use your hotel keys to access your Hotels, guestrooms and key card-protected common areas like gyms, pools and lifts throughout the duration of your stay.

Do hotels charge you for not returning key cards? ›

The key card is considered a part of the hotel security measures. Failure to return it could be viewed as theft or loss, potentially resulting in additional charges. Therefore, before leaving the hotel, make sure to return the key card to the hotel staff to avoid unnecessary issues and extra fees.

What do hotels do with used key cards? ›

As long as it's a plastic key card, you should be fine keeping the card as a souvenir. The cards are re-coded after each stay and they are very inexpensive for the hotel to replace.

Why did hotels switch to key cards? ›

Hotels replaced metal keys with electronic key cards Metal keys presented security concerns and inconvenience for hotels. To address these issues, hotels began to replace metal keys with electronic key cards, which use a magnetic strip or a chip to unlock a door when they are swiped or inserted into a card reader.

Can key cards be deactivated? ›

Plastic key cards were invented to be disposable and eventually wear out. Technology such as cell phones or tablets can also erase a guest's key card, but as technology advances, this becomes less likely. Finally, is the human element: Some key cars stop working because they were merely programmed incorrectly.

How do key cards stop working? ›

Physically damaging a card is perhaps the most common cause for dysfunction. The magnetic stripe has an iron film, which, when scratched, makes the data unreadable and the magnetic card reader won't be able to process the data at all.

What to do if hotel key card doesn t work? ›

If you're at a hotel, this can be done at the front desk. Otherwise, you'll need to contact the issuer or manufacturer of your card to have it replaced or reprogrammed. Lastly and importantly, make sure you cut up or destroy your old card if you need to have your key card replaced.

What causes a credit card to demagnetize? ›

Coming into contact with refrigerator magnets, clasps on wallets, and magnets on the back of tape measures and flashlights can demagnetize a credit or debit card. When you place your card in your wallet, but sure not to rub it up against the metal clasp and place it as far away from it as possible.

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