Uphold Status. Check if Uphold is down or having problems. | StatusGator (2024)

FAQs

Is Uphold currently down? ›

According to its status page Uphold is currently up.

**Check for Notifications:** Sometimes, accounts are restricted due to incomplete verification processes or unusual activity. Please check your email (including spam/junk folders) for any messages from Uphold regarding your account status or any actions you need to take.

Response time

We've added your ticket to our support queue. An agent will respond as soon as possible. Please note, this could take up to 24 hours during periods of high demand. Rest assured, we're actively addressing your request.

Check internet connection: Make sure that you have a stable internet connection as the authentication app relies on it to function properly. Check time and date on the device: The authenticator app generates codes based on time, so make sure that your device's date and time are correct.

Security. Uphold offers industry-standard security measures, including KYC verification and two-factor authentication. The majority of user funds are held offline in cold storage, which is generally more secure than storing funds online in hot wallets.

If your issue is unresolved by Uphold HQ, Inc. +1 (888) 821-0966, please submit formal complaints with the State of Alaska, Division of Banking & Securities. Please download the form here.

If it says they can't continue to offer you an account, it means they see you as high risk. It could be because of your country or something, but otherwise just means they think you provided false information, have bad financial history, or they think you're scammer.

Uphold is regulated in the U.S. by FinCen and state regulators and in the U.K. by the FCA; and is registered in Canada with FINTRAC and in Europe with the Financial Crime Investigation Service under The Ministry of the Interior of the Republic of Lithuania.

Uphold is a relatively safe platform equipped with encryption technology, due diligence checks on third-party providers, routine security audits, and its BugBounty program.

Why is my Uphold account still under review? ›

If your verification status is "Under Review" it means that your ID document has been successfully uploaded; however, further review by our team is required to complete the verification process. In certain cases, additional manual verification is necessary to ensure accurate and reliable results.

Account Restriction

If we need to review a transaction, if we detect unusual activity or if required by law, we may temporarily restrict your account. This happens rarely and helps to protect your funds and the integrity of the platform.

Customers of financial platforms like Uphold can be a target for scammers attempting to gain access to their accounts to either steal funds directly, or coerce victims themselves into transferring their funds into an account controlled by the scammer.

Tips for a successful verification session

Ensure your ID is valid for at least three more months. Photograph the whole ID, no cut-off corners or text. Try the Mobile App for camera issues on a computer. Refresh the page to restart after mistakes.

In case of a failed or declined deposit, we recommend checking the accuracy of the card details provided, ensuring sufficient funds are available, and verifying that your card allows online transactions. If the issue persists, please contact our customer support for further assistance.

Uphold is regulated in the U.S. by FinCen and state regulators and in the U.K. by the FCA; and is registered in Canada with FINTRAC and in Europe with the Financial Crime Investigation Service under The Ministry of the Interior of the Republic of Lithuania.

Uphold and Coinbase are secure exchanges offering a good selection of cryptocurrencies and features useful to traders, such as Uphold's AutoPilot and the Coinbase Earn program. But, people wanting a multi-asset trading platform should head to Uphold to buy precious metals, national currencies, and environmental tokens.