Overview
What is Upwork?
Upwork headquartered in Mountain View, California offers their eponymous freelance management system (FMS).
Read moreLearn from top reviewers
Warmest Lead Gen Network on Upwork
Rating: 9 out of 10
June 28, 2024
IncentivizedVetted ReviewVerified User
I am using Upwork for the last 4 years to hunt Marketing, Development and BPO projects for my company. Upwork is the platform on which if you follow the growth patterns you ca...
Account Manager - Sales
Business Development
Silver Ant Marketing (SAM)
4 years of experience
Upwork is great at getting employers and freelancers together
Rating: 9 out of 10
June 26, 2024
IncentivizedVetted ReviewVerified User
I use Upwork to find freelance job offerings that I can do in my free time, such as technical writing jobs. The platform is great to find jobs that match exactly my particular...
Professional - Information Technology
Software Engineer
Mastersoft
25 years of experience
Absolutely amazing tool for an Outsourcing company to get quality Leads from
Rating: 10 out of 10
June 22, 2024
IncentivizedVetted ReviewVerified User
Well, it is the best Freelancing platform in the world for a reason. I have been working on UpWork since 2012 and it has been fantastic. Our agency also uses it get most quali...
Analyst - Marketing
Business Development Manager
FAB Web Studio
12 years of experience
My experience...Scammed by (in my opinion) Upwork freelancer
Rating: 1 out of 10
October 4, 2023
Vetted ReviewVerified User
I used Upwork to hire a freelancer to help us get back a hacked and deleted facebook account. We were unfortunately decieved by the freelancer who did absolutely no work and h...
General Manager - Marketing
Art Director
Oceanlogo
1 year of experience
Upwork can be a great resource, but it's the Wild West and there are plenty of ways to waste time and money!
Rating: 7 out of 10
July 18, 2023
Vetted ReviewVerified User
We use Upwork when we have short, randomly-occurring tasks that we need completed and it's not worth hiring a permanent staffer. For instance, when we need seasonal customer o...
Director - Engineering
Director
MM Acquisitions, LLC
12 years of experience
Upwork creates and aide in business Efficiency!
Rating: 10 out of 10
September 22, 2022
IncentivizedVetted ReviewVerified User
Our company utilizes Upwork for our workflow shortages, and for short/long-term projects different departments may need assistance with. Upwork allows us to find candidates fo...
Verified user
Administrator
4 years of experience
Upwork - A Great Place to be Connected with Projects that are Specific to Your Skills
Rating: 10 out of 10
September 16, 2022
IncentivizedVetted ReviewVerified User
I use Upwork specifically to find freelance projects. I am a sole proprietor and therefore the only one in my organization who uses it.
Executive - Professional Services
President
A&D Business Strategies LLC
4 years of experience
Upwork is great
Rating: 9 out of 10
September 14, 2022
IncentivizedVetted ReviewVerified User
We hire contractors from all over the world to do some simple tasks for us. It provides a flexible workforce that without having the burden of starting with a lot of upfront e...
Executive - Corporate
Head of Product Development
Togal AI
4 years of experience
I feel as Upwork tried to destroy our business.
Rating: 1 out of 10
September 13, 2022
IncentivizedVetted ReviewVerified User
We used Upwork as part of our customer acquisition channel.
C-Level Executive - Corporate
CEO (Chief Executive Officer)
NTSprint
6 years of experience
The best way to find contractors, track their hours and see positive results for your projects!
Rating: 10 out of 10
September 13, 2022
IncentivizedVetted ReviewVerified User
Because of Upwork, we are able to create a higher number of blog posts and have a copy for ads as well as graphics to use for social media and Google ads at scale. Working wit...
Employee - Marketing
Digital Marketing Strategist
Hāpara
5 years of experience
Upwork Is A Freelancer's Dream
Rating: 10 out of 10
June 28, 2022
IncentivizedVetted ReviewVerified User
As an agency, we use it as a way to find clients that need our specific set of Amazon seller skills. Once we find the client, we use it as a way of billing and invoicing them,...
Account Manager - Other
Account Manager
Five Star Commerce
4 years of experience
Upwork - Easy Freelancer Software
Rating: 10 out of 10
September 13, 2021
IncentivizedVetted ReviewVerified User
Our organization's business model is based on a hourly service to our clients instead of a flat rate. Upwork has been a great tool in helping our business grow in client volum...
Project Manager - Marketing
Project Manager
Five Star Commerce
1 year of experience
Upwork: Great for time tracking and finding clients
Rating: 10 out of 10
May 8, 2020
IncentivizedVetted ReviewVerified User
We use Upwork to find and sort clients for our organization. Upwork makes the screening of potential clients easy as well as communication with potential leads. We use Upwork ...
Account Manager - Marketing
Marketing Consultant
TGR LLC
2 years of experience
Great platform to bring together service providers with business owners in the most agile way
Rating: 9 out of 10
April 23, 2020
IncentivizedVetted ReviewVerified User
It is used by departments independently, rather than a top-bottom approach. Our company lead and managed a significant amount of its wor through outsourcing and that's exactly...
Verified user
Professional
2 years of experience
Upwork works!
Rating: 8 out of 10
March 6, 2020
IncentivizedVetted ReviewVerified User
We've used Upwork for higher virtual assistance for our company. It was used when we were first starting out and needed some general administrative duties done. It helped solv...
Partner - Marketing
Co-Founder
Alabaster Co
3 years of experience
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Reviewer Pros & Cons
Pricing
View all pricingPlus
$49.99
Cloud
per month
Basic
Free
Cloud
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Product Demos
Data Entry Work Demo for BEGINNERS | Make Money Online
YouTube
Product Details
- About
- Tech Details
- FAQs
What is Upwork?
Upwork Video
At Upwork, we believe the best companies win with the best talent. But great people can be hard to find. Through Upwork, you can hire and collaborate with high-quality independent professionals with the exact skills you need to get the job done. Watch our short video to learn ...
Show MoreUpwork Technical Details
Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
---|---|
Operating Systems | Unspecified |
Mobile Application | No |
Frequently Asked Questions
Upwork headquartered in Mountain View, California offers their eponymous freelance management system (FMS).
Reviewers rate Support Rating highest, with a score of 9.1.
The most common users of Upwork are from Small Businesses (1-50 employees).
Comparisons
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Reviews and Ratings
(69)
Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content?
- Business Problems Solved
- Pros
- Cons
- Recommendations
Upwork, a popular freelancing platform, offers a range of use cases for both individuals and businesses. Users have utilized Upwork as a customer acquisition channel, enabling them to create a higher number of blog posts, copy for ads, and graphics for social media and Google ads at scale. The marketplace provides the opportunity to hire contract developers for small to medium-sized projects, allowing users to prioritize marketing tasks over content creation. Upwork has also become a go-to platform for agencies looking to find clients that match their specific Amazon seller skills, while facilitating billing and invoicing processes. Freelancers leverage Upwork to build a client database and generate extra income by utilizing their writing abilities. With its hourly service model, Upwork helps businesses grow in client volume and build trust through regular screenshots.
Additionally, the platform is used for short, randomly-occurring tasks that don't require hiring permanent staff or when departments are overloaded and specific skills are needed. It solves administrative pain points by providing virtual assistance for general administrative duties and data analysis. Upwork can be a quick way to outsource tasks or projects without upfront expenditure and ensures that freelancers get paid worldwide. This has proven beneficial in boosting efficiency in workflow and roadmap by providing candidates for different project lengths and commitments. Overall, users have found that Upwork streamlines the process of finding, vetting, and managing an outsourced workforce while effectively tracking hours worked and facilitating payment activities.
Valuable platform for finding verified talent: Many users have found Upwork to be a valuable platform for finding reputable and verified designers, writers, and creative talent. They appreciate the extensive candidate pool on Upwork, stating that it almost guarantees finding individuals who specialize in the specific skills they are looking for.Convenient communication and project management: Users appreciate how easy it is to communicate with customers and keep track of billing, tracking, and conversations in one place on Upwork. They also like the messaging service available on Upwork's desktop app, browser app, and mobile app, which allows them to stay in constant contact with clients regardless of their location.Flexible payment options: Some users find it useful that Upwork offers both fixed bid and hourly options. They mention that these options are helpful for different kinds of projects and provide flexibility when working with freelancers.
Difficult to contact customer service: Many users have expressed frustration with Upwork's customer service, finding it difficult to get in touch and feeling that the company lacks transparency in their decision-making processes.
Upwork does not prioritize freelancers' best interest: Reviewers frequently mention that Upwork seems to prioritize its own interests over those of the freelance community. This has led many freelancers to feel disposable and undervalued on the platform.
High fees charged by Upwork: A common complaint among users is the high fees charged by Upwork, especially for freelancers who are just starting their businesses. These fees are seen as a significant barrier and make it challenging for both clients and freelancers to use the platform cost-effectively.
Users recommend the following when using Upwork:
Be patient and put in consistent effort to find good clients and build a good rating. Thoroughly fill out your Upwork profile and explain your needs clearly.
Send multiple pitches per week and bid lower than others when starting out. Take on jobs outside of your preferred skills to get the first few 5-star reviews. Start with small, quick turnover projects to build your portfolio. Ask for fair pricing to avoid charging too little.
Use a guide and review freelancers' performance on Upwork for reliability. Conduct thorough interviews with candidates on Upwork and communicate only through the platform. Make sure to explain what you need in detail and have a clear idea of what you want.
Overall, users highly recommend trying Upwork for freelancing opportunities and finding qualified professionals. They believe that Upwork is a great platform for achieving business objectives, economic independence, and connecting with excellent freelancers quickly.
Reviews
(1-25 of 26)
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Warmest Lead Gen Network on Upwork
Rating: 9 out of 10
Incentivized
June 28, 2024
CS
Business Development
Silver Ant Marketing (SAM) (Marketing & Advertising, 51-200 employees)
Vetted Review
Verified User
4
years
of experience
Pros and Cons
Get you connected with Relative Jobs
Opportunities to tap bigger Projects
You can also hunt Talent around the Globe as per your requirement
Upwork is great at getting employers and freelancers together
Rating: 9 out of 10
Incentivized
June 26, 2024
GD
Software Engineer
Mastersoft (Computer Software, 11-50 employees)
Vetted Review
Verified User
25
years
of experience
Pros and Cons
Protect both employers and freelancers interests
Validate user's identity
Guarantee payments
Absolutely amazing tool for an Outsourcing company to get quality Leads from
Rating: 10 out of 10
Incentivized
June 22, 2024
IH
Business Development Manager
FAB Web Studio (Information Technology & Services, 51-200 employees)
Vetted Review
Verified User
12
years
of experience
Pros and Cons
Provides exceptional leads for our business
We can find the right jobs from a very vast pool
We have an amazing Dashboard that we can use to work and communicate with our clients.
The payments system is hassle free. When I work with a client and if I bill them on Hourly basis, I get a payment guarantee.
My experience...Scammed by (in my opinion) Upwork freelancer
Rating: 1 out of 10
October 04, 2023
LM
Art Director
Oceanlogo (Design, 1-10 employees)
Vetted Review
Verified User
1
year
of experience
Pros and Cons
Their site looks good
Upwork can be a great resource, but it's the Wild West and there are plenty of ways to waste time and money!
Rating: 7 out of 10
July 18, 2023
JG
Director
MM Acquisitions, LLC (Computer Software, 51-200 employees)
Vetted Review
Verified User
12
years
of experience
Pros and Cons
Huge selection of talent.
Good at presenting the skillsets of the freelancers.
Easy to understand and use user interface.
Mobile app works decently well.
Upwork creates and aide in business Efficiency!
Rating: 10 out of 10
Incentivized
September 22, 2022
Verified User
Vetted Review
Verified User
4
years
of experience
Pros and Cons
Short term staff replacement.
Helpful with projects.
Business Growth.
Workplace efficiency.
Upwork - A Great Place to be Connected with Projects that are Specific to Your Skills
Incentivized
September 16, 2022
MS
President
A&D Business Strategies LLC (Writing & Editing, 1-10 employees)
Vetted Review
Verified User
4
years
of experience
Pros and Cons
Providing me with opportunities specific to my specialty.
Matching me up with clients.
Making me feel secure about being paid.
Upwork is great
Rating: 9 out of 10
Incentivized
September 14, 2022
JM
Head of Product Development
Togal AI (Computer Software, 11-50 employees)
Vetted Review
Verified User
4
years
of experience
Pros and Cons
Easy access to talent
Allows us to bring our own talent if needed
Easy and safe payment system
I feel as Upwork tried to destroy our business.
Rating: 1 out of 10
Incentivized
September 13, 2022
EN
CEO (Chief Executive Officer)
NTSprint (Computer Software, 51-200 employees)
Vetted Review
Verified User
6
years
of experience
Pros and Cons
Big project database.
Communication with customer is easy.
The best way to find contractors, track their hours and see positive results for your projects!
Rating: 10 out of 10
Incentivized
September 13, 2022
JR
Digital Marketing Strategist
Hāpara (E-Learning, 11-50 employees)
Vetted Review
Verified User
5
years
of experience
Pros and Cons
Easy to find reputable and verified designers, writers and creative talent
Keeps billing, tracking and conversations in one easy to manage place
Makes sharing a job listing quick and easy and pulls in new potential contractors at lightning speed
Upwork Is A Freelancer's Dream
Rating: 10 out of 10
Incentivized
June 28, 2022
JG
Account Manager
Five Star Commerce (Marketing & Advertising, 1-10 employees)
Vetted Review
Verified User
4
years
of experience
Pros and Cons
Provides means of easier communication and contract setup
Matches our skillset with people in need
Makes it easy to bill and invoice clients all in one location
Upwork - Easy Freelancer Software
Rating: 10 out of 10
Incentivized
September 13, 2021
AB
Project Manager
Five Star Commerce (Marketing & Advertising, 1-10 employees)
Vetted Review
Verified User
1
year
of experience
Pros and Cons
Periodic screenshots - Upwork takes screenshots every 10 minutes which the client can view and feel confident in progress that is being made.
Upwork messaging - The desktop app, browser app, and mobile app all feature a messaging feature that lets you stay in contact with the client at all times.
Upwork: Great for time tracking and finding clients
Rating: 10 out of 10
Incentivized
May 08, 2020
TR
Marketing Consultant
TGR LLC (Marketing & Advertising, 1-10 employees)
Vetted Review
Verified User
2
years
of experience
Pros and Cons
Finding clients
Screening clients
Collecting payment
Tracking time
Great platform to bring together service providers with business owners in the most agile way
Rating: 9 out of 10
Incentivized
April 23, 2020
Verified User
Vetted Review
Verified User
2
years
of experience
Pros and Cons
Outsourcing
Services Platform
Contract
Upwork works!
Rating: 8 out of 10
Incentivized
March 06, 2020
BC
Co-Founder
Alabaster Co (Retail, 1-10 employees)
Vetted Review
Verified User
3
years
of experience
Pros and Cons
It's a global platform.
I feel secure using it.
It's an easy to use program.
Upping the Freelancer Game
Rating: 10 out of 10
Incentivized
November 06, 2019
Verified User
Vetted Review
Verified User
1
year
of experience
Pros and Cons
It provides access to talent across the globe -- location is no longer an issue.
The feedback/rating system helps with choosing the right candidate.
The escrow system is great for us to feel safer. It can be scammed still, but only to an extent.
Upwork offers flexibility, credibility and trust to your outsourced workforce search
Rating: 8 out of 10
Incentivized
December 07, 2018
Verified User
Vetted Review
Verified User
4
years
of experience
Pros and Cons
Ratings and reviews of outsourced workers help add credibility to your potential contractor.
Payments via escrow once milestones are agreed upon and executed makes for a seamless transaction.
The ability to filter on several dozen categories allows you to find the contractor with the precise skill set you are looking for.
Expands your network to around the globe
Rating: 9 out of 10
Incentivized
December 02, 2018
CE
Co-founder & Manager
Coopers Digital Production (Internet, 1-10 employees)
Vetted Review
Verified User
1
year
of experience
Pros and Cons
It has a lot of job opportunities (single projects)
Great amount of companies searching for developers and designers
The search tool is awesome, offering tools and filters to display exactly what you are looking for
Upwork - Global marketplace for hiring freelancers
Rating: 7 out of 10
Incentivized
November 18, 2018
JR
Product Marketing Manager
nLyten Media LLC (Management Consulting, 1-10 employees)
Vetted Review
Verified User
2
years
of experience
Pros and Cons
Allows us to filter freelancers by location. This is especially important when working across time zones.
Upwork is one of the only freelancing websites that actually provides a filter for US based contractors; and they rigorously verify this.
Huge candidate pool. You're almost guaranteed to find a few individuals who specialize in whatever you're looking for.
Allows both fixed bid and hourly. Each one is useful for different kinds of projects.
Quality work for a fair price
Rating: 9 out of 10
Incentivized
June 27, 2018
Verified User
Vetted Review
Verified User
2
years
of experience
Pros and Cons
Great interface. It is easy to navigate around and find the type of work you need
Able to read reviews of others who have worked with the individual
Safe and fair payment for both sides of the job
Upwork is the best online jobs marketplace!
Rating: 10 out of 10
Incentivized
June 04, 2018
BL
Co-Founder
2for1 Virtual Experts (Internet, 1-10 employees)
Vetted Review
Verified User
5
years
of experience
Pros and Cons
Upwork allows you to easily filter the job listings and find the job that fits your preferences.
Upwork allows you to feel secure with every transaction with their payment system in place.
Upwork allowed me to do what I love and earn more while I'm at home or traveling.
The Upwork Freelancer Hub is Continuously Improving
Rating: 8 out of 10
Incentivized
May 17, 2018
BE
Freelance Automotive Writer
One Car Payment, Inc. (Marketing and Advertising, 1-10 employees)
Vetted Review
Verified User
6
years
of experience
Pros and Cons
Messaging service is available in a browser, Windows, and Android, so I can communicate with clients wherever I go.
Project searching is very powerful, which makes it easy for me to find projects to bid on.
Scaled project fees make great sense for long-term commitments.
Ratings and feedback system make it easier to spot good clients.
Tech support is active and always responsive.
Upwork works well for what it's used for. Midlevel paying gigs
Rating: 9 out of 10
Incentivized
April 12, 2018
MS
Advertising Manager
Elemerce (Marketing and Advertising, 11-50 employees)
Vetted Review
Verified User
1
year
of experience
Pros and Cons
High volume of leads with little effort on your part
Decent rates and a wide variety of work
You have a profile so you can brand yourself there and it is easy to get started.
Great platform for beginning your freelancer experience
Rating: 9 out of 10
Incentivized
March 30, 2018
MA
Geophysical Analyst
GMA Proyectos Siglo XXI C.A (Oil & Energy, 51-200 employees)
Vetted Review
Verified User
1
year
of experience
Pros and Cons
Upwork's payment platform is really secure since it counts with direct bank account linking Upwork counts with hacking prevention and a high level of encryption. Also, it is always really responsible for its payments, if you do the work listed in the time provided, then expect to be paid.
Other sites have a minimum rate, in Upwork this is free, so the competition with other freelancers gets interesting. And there is a progression once you get more work, which allows you not to be stuck with the same work rate.
When trying to hire a freelancer, it's really easy to set the money you will expect, since the freelancers provide a fixed or hourly rate. You can specify a preference in your job posting depending on your needs.
Perfect Way to Find the Right Talent for Your Short-term Project
Rating: 10 out of 10
Incentivized
June 29, 2017
TP
Country Manager
Weshop Philippines (Retail, 11-50 employees)
Vetted Review
Verified User
3
years
of experience
Pros and Cons
Reaching out to talent for short-term projects: It is a quick an easy way to have extra manpower for your project, all you have to do is create an account on Upwork and post your project online.
Easy to manage your freelancer's performance: once you have found the right freelancer, you would need to direct them to finish your project as you require. Using Upwork, you will be able to monitor your freelancer's work online. Working hours are recorded and screenshots can be requested through Upwork's software (need to install Upwork on your computer).
Easy to make a payment to your freelancer: You can make payment to a freelancer half way around the world through Upwork which makes it extremely convenient for both freelancers and project owners.