Using your debit card | Support | Emirates NBD (2024)

Accepted globally, even more useful locally

Your Emirates NBD debit card can be used to make purchases almost anywhere in the world and to withdraw cash from any Emirates NBD ATM in the UAE or from over one million ATMs that display the Visa or Plus logos worldwide.

Using your debit card abroad to make purchases and to withdraw local currency from cash machines is a safer option than carrying large amounts of cash or traveler's cheques.

Our Go4it Gold Visa Debit Card comes installed with a built-in Nol chip so it can be used exactly like the RTA Nol Card to make any payments you would make using a Nol card.
You can use any Emirates NBD debit card for even more services at Emirates NBD ATMs. Read more details below.

Before you use your debit card:

You need to activate your debit card and generate a card PIN before you use the card for the first time. Follow these easy steps.

3 simple steps to complete a purchase using your debit card

  • Present your debit card to the merchant at checkout
  • The merchant will insert your card into the terminal and ask you to enter your PIN (this is the same PIN you use to withdraw cash at ATMs). Do not disclose your PIN to the merchant.
  • Once you enter the PIN, the transaction will be approved and the amount will be debited from the primary account your card is linked to.

Your card will be returned to you with a sale receipt. You should keep the receipt until the transaction appears on your bank account statement.

Please note:Although most merchants in the UAE and around the world are fast-replacing their terminals with CHIP and PIN terminals, not all merchants will be equipped with technology. As a result, at some merchants, you may be required to swipe your card and sign the sale receipt.

Using your debit card abroad and fees incurred

Your debit card allows you to access and control your money locally and internationally.If you will be using your debit card in a currency other than UAE Dirhams (AED), the transaction amount will be converted to AED on the day it is debited to your account. The exchange rate used is determined by Visa. Please note that there is a currency conversion fee for all foreign transactions. Overseas ATM cash withdrawals will also incur an international ATM withdrawal fee, which will be detailed separately on your statement. The fees are set out in our Schedule of Charges.

Using your debit card for cash withdrawal at ATMs

Your debit card allows you to access and control your money locally and internationally.

You can withdraw cash from any Emirates NBD ATM, or from over one million ATMs worldwide displaying the Visa and Pluslogos.

Simple steps to withdraw cash using your debit card:

  • Insert your card in the ATM
  • You will be prompted to enter your PIN
  • Enter your PIN and choose the amount to be withdrawn

Other services with your debit card at Emirates NBD ATMs

  • Activate your Emirates NBD debit card
  • Check your account balance
  • Change your debit card PIN
  • Pay your utility bills, telecommunication bills, Dubai police fines and RTA parking fines
  • Recharge your Salik account
  • Make payments to Air Arabia and Fly Dubai

FAQs

Do I need to have a mobile number while using my debit card?

For security reasons, you should have your registered mobile number with you when using your debit card as we send you transaction alerts instantly and you can verify them, or call us in case you don’t recognize the transaction. Always keep your mobile number updatedon our bank records.

Will I get a PIN with my debit card?

For added security, the bank will not be sending you a pre-assigned PIN. You have to set your debit card PIN while activating your card either over the phone, by calling us on+971 600 54 0000, or by visiting any Emirates NBD ATM.

Why do I need an authentication code for my debit card?

Your debit card authentication code is a unique four-digit number that will be sent by SMS to your mobile number registered with the bank.

We’ll send you an authentication code when you:

  • Receive a new card
  • Replace your card
  • Reset your PIN
  • Make online purchases and payments with your debit card

If you don't receive your code, check that your mobile number is updated on our records.

Can I use my old PIN to activate my renewed debit card?

You need to set a new PIN to activate your renewed debit card, but your old debit card PIN will be required to set this new PIN. Please refer to the instructions on the mailer you received with your card, or call us on+971 600 54 0000.

How long is a debit card authentication code valid for and can I use it more than once?

The authentication code for activation of a new or replaced debit card or for PIN reset is valid for 30 daysand can be used only once. The authentication code for online transactions is valid for only 5 minutes to protect you from online fraud.

What should I do if I don’t receive an authentication code, or if it expires before I can use it?

Call+971 600 54 0000and follow the prompts to generate another authentication code. In case of online transactions, click on the ‘resend authentication code’ link. If the authentication code has expired, the merchant page on which you are transacting would in most cases have expired too. If this happens, you’ll need to trigger the transaction again and a new authentication code will be sent to you.

Will my renewed debit card have the same number as my existing card?

No, your renewed debit card will have a new card number.

What will happen to my existing debit card after I receive my replacement or renewal card?

Your existing debit card will be automatically deactivated upon successful activation of the new card. You should destroy your old debit card by cutting it diagonally before you dispose of it.

Are there any limits on the use of my debit card?

Your debit card has a ‘daily purchase limit’ and ‘daily ATM limit’ which you can use as long as you have sufficient funds in your account or you are within your agreed overdraft limit.

You can change your daily purchase limit if you want to, but you can't change the daily ATM limit. These limits will be mentioned on the card mailer you receive with your card.

Will my debit card purchases appear on my account statement?

Yes, all your debit card transactions will appear on your account statement, along with deposits, processed cheques, ATM withdrawals and other transactions. Having all your transactions in one statement will help you manage your account balances better.

What should I do if I can’t remember my debit card PIN?

You need to call us on +971 600 54 0000 and a call center agent will guide you through the steps needed to reset your PIN for your Debit Card. It is very important to completely verify yourself as the card holder on the phone or the call center agent will not be able to assist you.

What happens if my debit card is lost, stolen or misused?

Please call us immediately on +971 600 54 0000 if your debit card has been lost, stolen or misused.

What is the Go4it Gold Visa Debit Card and how can I use it?

A Go4it Gold Visa Debit Card comes with a built-in Nol chip. You can use this cardexactly like the RTA Nol card to make any payments you would make using a Nol card.
To pay your parking fare at a parking meter for instance, just insert your Go4it Gold Visa Debit Card in the card slot and then select the duration on the selection panel. Payment will instantly be deducted from your linked Nol Tag ID and a parking receipt will be generated.

Using your debit card | Support | Emirates NBD (2024)

FAQs

What do you mean by debit card answer? ›

A debit card is a card linked to your checking account. It looks like a credit card, but it works differently. The amount of money you can spend on a debit card is determined by the amount of funds in your account, not by a credit limit such as credit cards carry.

Why is my Emirates NBD card not working? ›

Possible reasons your card is not working and what you can do about it: It's expired. We notify you when your card is due to expire and will send you a new one, but if your new card didn't reach you, please call +971 600 54 0000 and we'll send you another one right away. It's not activated.

Can I use my NBD debit card internationally? ›

Tap and pay or withdraw cash easily. You can use any of your Emirates NBD credit or debit cards abroad to make purchases and to withdraw local currency from cash machines.

Why can't I use my debit card for online purchases? ›

If your debit card is declined, double-check the entered information (if transacting online) and retry the transaction to see whether it was a soft decline. In case you suspect it is a hard decline, check if: The card has expired or is inactive. You have met your daily purchase limit.

What is a debit answer? ›

A debit is an accounting entry that creates a decrease in liabilities or an increase in assets. In double-entry bookkeeping, all debits are made on the left side of the ledger and must be offset with corresponding credits on the right side of the ledger.

What is debit note answers? ›

A debit note, or a debit memo, is a document issued by a seller to a buyer to notify them of current debt obligations. You'll commonly come across these notes in business-to-business transactions — for example, one business may supply another with goods or services before an official invoice is sent.

What is the limit on Emirates NBD debit card? ›

Primary debit card limits
Debit CardDaily withdrawal limitDaily purchase limit
Emirati Visa SignatureAED 70,000AED 150,000
Visa InfiniteAED 105,000AED 150,000
Visa Platinum BusinessAED 100,000AED 125,000
Visa Signature BusinessAED 150,000AED 125,000
6 more rows

How to unblock Emirates NBD debit card? ›

You can unblock your card the same way by selecting Unblock this card. If your card is temporarily blocked by Emirates NBD's security team, you can't unblock the cards through Online or Mobile banking. You'll need to call +971 600 54 0000 and when prompted say, 'unblock card'.

Can I use my American debit card in Dubai? ›

While you can typically use a debit cards in another country, you may have to pay a foreign transaction fee. Though these fees vary by bank and card issuer, they are usually around 3% of any transaction abroad. In addition, you may be given the option by a merchant to pay in local or U.S. currency.

What is the minimum balance in Emirates NBD? ›

Eligibility. A minimum average monthly balance of AED 3,000 has to be maintained in the account to avoid charges. Interest calculated on minimum monthly balance and paid half-yearly.

How do I make my debit card work internationally? ›

Visit the website of your bank.
  1. Enter your credentials to log in.
  2. Once on your dashboard, select 'Manage Card Usage. '
  3. Use the toggle to switch from Domestic to International Transactions.
Jun 10, 2024

Why is my debit card not approved for online transactions? ›

A debit card may be declined for many reasons, including: Daily or weekly transaction limit has been reached. The account doesn't have enough funds available (e.g. a recent deposit may be on hold) Card details or PIN were entered incorrectly.

Why is my debit card being declined for international transactions? ›

The card company may decline the transaction as a precaution. This generally happens when a series of domestic transactions are followed by an international transaction. It is one of the many risk rules that are in place to ensure a safe banking experience.

Why am I unable to pay using my debit card? ›

Why is my debit/credit card payment not going through?
  1. The card data is entered accurately (number, expiration date, CVV)
  2. The name is inserted exactly as stated on the card.
  3. There is a sufficient balance to cover the charge.
  4. The card is activated or has not expired.

What is an example of a debit card? ›

Offline debit cards have the logos of major credit cards (for example, Visa or Mastercard). These cards connect straight to a person's bank account, but there is a delay before the money is taken out.

What is debit and credit answer? ›

A debit is an accounting entry that either increases an asset or expense account. Or decreases a liability or equity account. It is positioned on the left in an accounting entry. A credit is an accounting entry that increases either a liability or equity account.

Is an ATM card a debit card? ›

However, what we must know is that they are two different cards. An ATM card is a PIN-based card, used to transact in ATMs only. While a Debit Card, on the other hand, is a much more multi-functional card. They are accepted for transacting at a lot of places like stores, restaurants, online in addition to ATM.

How do you know if a card is a debit or credit? ›

You can't tell whether a card is associated with a debit or credit account based on numbers alone. Still, you can usually find that out by looking at the card as most of them have a “credit” or “debit” label somewhere on the card.

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