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FAQs
How do I get a live person at USPS customer service? ›
Self-service options are available 24/7 by calling 1-800-ASK-USPS (1-800-275-8777). Customer Service representatives are also available to take your calls: Monday through Friday from 8:00 a.m. to 8:30 p.m. Eastern Time (Alaska and Hawaii are 8:00 a.m. - 9:30 p.m. ET)
How do I contact the USPS about my package not delivered? ›If your mailpiece has not arrived within 7 days from its date of mailing, you can:
- Submit a search request in the Missing Mail application, OR.
- Call your Consumer Affairs representative via 1-800-ASK-USPS (1-800-275-8777) and they can complete a search request on your behalf, OR.
Be aware that the U.S. Postal Service does not notify customers of package delivery attempts, or request personal information, via email. Poor grammar and spelling errors are a good indication that the email is fraudulent. If the email requests “immediate action,” it could be a scam.
How much does it cost to send a letter with a tracking number? ›There is no additional cost for the tracking mechanism on products that automatically include USPS Tracking. Basically, you pay for that product's postage, and tracking is included, unless you are shipping USPS Marketing Mail® parcels.
What number is 1 800 275 8777? ›To file a complaint online, select the topic below "What's the reason for your inquiry?" on the USPS "Email us" page. Topics include delivery issues and complaints about USPS employees or facilities. Call 1-800-ASK-USPS (1-800-275-8777) or TTY: 711.
How do I contact the Postal One help desk? ›If you experience any issues, please contact the PostalOne! Help Desk at 800.522. 9085 .
Does USPS respond to emails? ›Typically, we respond to our customers within 24-48 hours. However, we do not respond to emails on closed days (Saturday, Sunday, and USPS Holidays). If you send your email between Friday 6:00 PM- Monday 9:00 AM, it will take a little longer to get back to you than normal.
How do I contact the USPS? › What to do if mail is not delivered? ›Find Missing Mail
- Check the Current Status. Before you begin your search, if your package or mail has tracking, check USPS Tracking® to see its current status. ...
- Complete a Help Request Form. ...
- Submit a Missing Mail Search Request.
No. First-Class Mail does not include USPS Tracking®. Although First-Class Mail postcards, letters, and flats are not eligible for USPS Tracking, those items are eligible for other extra services that provide barcodes for scanning. These extra services can be purchased, providing some tracking information.
What is the best way to send a letter with tracking? ›
Letters, large or thick envelopes, tubes, and packages containing mailable items can be sent using Priority Mail Express. This money-back guaranteed service includes tracking and insurance up to $100. Additional merchandise insurance up to $5,000 may be purchased.
Does certified mail require a signature? ›Certified Mail is a service offered by the United States Postal Service. A certified item needs a delivery signature; it can't be left in a mailbox or on a doorstep. Certified Mail is only available on first-class mail. USPS lets you get a signature from the person who received the mail, such as a receptionist.
How do I speak to HR at USPS? ›Just go online to http://blue.usps.gov or http://liteblue.usps.gov from your home or office and click on PostalEASE. Or speak directly with an experienced HR specialist at the HR Shared Service Center (HRSSC) from 7 a.m. to 8:30 p.m. Eastern Time Monday through Friday at 877-477-3273, option 5.
Can I track exactly where my USPS package is? ›Navigate to stamps.com/tracking/. Enter the USPS tracking number in the search bar; do not include any dashes or spaces. Click on “Check Status.” View the scan history and status information of your package.