USPS.com FAQs (2024)

FAQs

How do I get a live person at USPS customer service? ›

Self-service options are available 24/7 by calling 1-800-ASK-USPS (1-800-275-8777). Customer Service representatives are also available to take your calls: Monday through Friday from 8:00 a.m. to 8:30 p.m. Eastern Time (Alaska and Hawaii are 8:00 a.m. - 9:30 p.m. ET)

If the item does not bear a USPS IMpb, USPS Package Intercept service is not possible. USPS Package Intercept® is available in two (2) versions, residential and commercial. Not sure if your item qualifies for interception? Check your item's IMpb Tracking number.

Be aware that the U.S. Postal Service does not notify customers of package delivery attempts, or request personal information, via email. Poor grammar and spelling errors are a good indication that the email is fraudulent. If the email requests “immediate action,” it could be a scam.

Call 1-877-263-8772 and a UPS customer service representative will help you. If you have any questions while using your online UPS C.O.D. remittance statements, please call toll-free 1-877-263-8772 and speak with a UPS representative. Representatives are available Monday through Friday, 9 a.m. to 7 p.m. EST.

Topics include delivery issues and complaints about USPS employees or facilities. Call 1-800-ASK-USPS (1-800-275-8777) or TTY: 711. Locate your local post office to speak with your station manager.

Submit a Missing Mail Search Request

If after 7 business days from when you submitted your online help request form your mail or package hasn't arrived, submit a Missing Mail search request with the following information: Sender mailing address. Recipient mailing address. Size and type of container or envelope you used.

If the proper amount of time has passed and the item has not arrived, you may submit a search request for your lost mailpiece on the Missing Mail application and/or file a claim. Using the Insurance tracking numbers on the receipt, you can check the delivery status either online at USPS Tracking®.

If you're not receiving any mail, the best decision is to call or visit your local post office and ask them what the issues could be with your address and what further steps you should take. They can also ask your carrier in person.

The most common reason packages get lost by the USPS is because the address label falls off or the shipping label becomes smeared or illegible.

Tracking info might not be available for a newly-shipped package or if USPS hasn't scanned it yet. If your package hasn't updated in a few days, there could be a scan issue or a temporary misplacement. Sometimes, packages aren't scanned at intermediary stops, making it seem like nothing's happening.

How do I stop a package from being delivered to the wrong address? ›

For a fee, USPS Package Intercept^® lets the sender or recipient stop delivery or redirect a package, letter, or flat that is not out for delivery or already delivered. Most domestic mailings with a tracking or extra services barcode are eligible for Package Intercept. You can only request a Package Intercept online.

USPS Customer Service - Inquiries and complaints about USPS service, delivery, and operations should be directed to USPS Customer Service, which can be reached by telephone at 1-800-275-8777.

For its 1-800-ASK-USPS customer care line, the Postal Service employs an Interactive Voice Response (IVR) system to answer calls, automatically handling routine issues such as package tracking, finding post office locations and hours, and submitting hold mail requests.

If you experience any issues, please contact the PostalOne! Help Desk at 800.522. 9085 .

Whether you are the sender or recipient, you can track your item: Online: Use USPS Tracking® on the United States Postal Service® website. By text: Send a text to 28777 (2USPS) with your tracking number as the content of the message.