FAQs
How do I speak to an actual person at USPS? ›
Self-service options are available 24/7 by calling 1-800-ASK-USPS (1-800-275-8777). Customer Service representatives are also available to take your calls: Monday through Friday from 8:00 a.m. to 8:30 p.m. Eastern Time (Alaska and Hawaii are 8:00 a.m. - 9:30 p.m. ET)
What do I do if the USPS says delivered but no package? ›What You Can Do: If you still can't find your package and it has been over 24 hours since the 'delivered' status, use your tracking number and submit a service request to your local Post Office™.
How much does it cost to change your address with USPS? ›It does not cost a fortune. Not only that, but if you complete a change of address at a local post office, you can have it done, free of charge. If you decided to do your change of address online, then there would be a small $1.05 fee.
How do I contact the USPS about my package not delivered? ›- Submit a search request in the Missing Mail application, OR.
- Call your Consumer Affairs representative via 1-800-ASK-USPS (1-800-275-8777) and they can complete a search request on your behalf, OR.
- Check the Current Status. Before you begin your search, if your package or mail has tracking, check USPS Tracking® to see its current status. ...
- Complete a Help Request Form. ...
- Submit a Missing Mail Search Request.
Topics include delivery issues and complaints about USPS employees or facilities. Call 1-800-ASK-USPS (1-800-275-8777) or TTY: 711.
Why did USPS charge me $40 to change my address? ›USPS.com will never charge you $40 to change your address. However, websites with similar domain names or names that appear to be associated with the Postal Service may charge customers up to $40 for a change of address. In many cases, the customer's change of address is never even made.
Does forwarded mail go to old address first? ›Mail will be forwarded to your new address as it comes, piece by piece.
What is the easiest way to change your mailing address? ›- Go to USPS.com/move to change your address online. You do not need to pay a separate company to change your address. ...
- Or go to your local post office. Ask for the Mover's Guide packet.
Contact USPS Customer Service
Letting USPS or the post office know that they have committed a misdelivery is the first thing that you need to do. If they happen to have delivered your mail or package to your old address due to a mail forwarding mistake, inform them right away that you now have a new address.
What happens if USPS never delivered my package? ›
If the proper amount of time has passed and the item has not arrived, you may submit a search request for your lost mailpiece on the Missing Mail application and/or file a claim. Using the Insurance tracking numbers on the receipt, you can check the delivery status either online at USPS Tracking®.
Is it illegal to keep a misdelivered package? ›According to state rules, a person who comes into control of the property of another that they know is lost, mislaid or delivered by mistake is guilty of theft, especially if they fail to take reasonable measures to return the property (i.e., correcting the delivery driver, bringing it to the right address, contacting ...
How to speak to a human at UPS? ›Call our local UPS Customer Center at (888) 742-5877 to speak with one of our attentive, motivated and knowledgeable team members, who can answer any of your questions about domestic or international packages shipped via UPS.
Is it possible to contact USPS? ›For its 1-800-ASK-USPS customer care line, the Postal Service employs an Interactive Voice Response (IVR) system to answer calls, automatically handling routine issues such as package tracking, finding post office locations and hours, and submitting hold mail requests.
How do I contact the Postal One help desk? ›If you experience any issues, please contact the PostalOne! Help Desk at 800.522. 9085 .