Users may follow the steps here to apply for a virtual card in UK / EU.
Virtual cards would be issued once the review of address documents is complete.
Virtual cards can be used to conduct top-up & online spending while waiting for their physical cards to arrive.
POS and ATM transactions are not supported by virtual cards, these transactions require a physical card.
Tap "Get Now" on the card page after the virtual card has been issued
Virtual cards do not require activation. Users may use the virtual card instantly for online spending after top-up via the Crypto.com App.
Card activation is only required for the physical card upon arrival.
Users may follow the steps here to activate the physical Crypto.com Visa Card once received.
Go to your card wallet
Click ‘Card’ icon on the upper right corner
Click ‘View Card number’
Users may follow the steps here to request an upgrade. Virtual cards would be issued after the relevant amount of CRO is staked or locked up*.
*Note: Depending on the jurisdiction you are based in, you will be required to either stake or lock up CRO tokens for 180 days.
Users will be able to enjoy Priority Pass™ access without presenting their physical card. Download the Priority Pass™ app and follow the steps here to register a membership. A Digital Membership Card (in the form of a QR code) will be available on the app for your lounge access. Priority Pass™ staff can scan your QR code at the reception desk to validate your membership.
Virtual cards will expire like a physical card, the expiration date will be available on the App along with other card information.
Once the physical card is activated in the Crypto.com App, the CVV and expiry date will sync and match the information on the physical card.
EU-issued virtual cards can be added to Apple/Google Pay. (excludes UK-issued cards).
Replacement / Upgrade fee will only be charged when users request a physical version of the replacement / upgraded card.*
*With the exception of users who don't have a physical card and request a replacement/upgrade only for their virtual card.
Users can reach out to Customer Support to request a replacement virtual card.
Users should close the pop-up window and try to click ‘View Card Number’ again. It could take a few times to successfully load the information when the network is unstable.
Users should also ensure VPN is disabled and the mobile device is under good network connection when attempting to view the virtual card information.
Virtual cards will roll out gradually to users and an email notification will be sent when it's available to them. Notified users should download and install the latest version of the Crypto.com App.
If this issue still persists after receiving the email and installing the latest app version, please contact Customer Support.
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